Citruspay Kotak Mumbai — amount not credit into my kotak saving account

Address:	Banaskantha, Gujarat, 385535
Website:	t.payu.in/5twucY

My sbi debit card transaction to kotak bank amount rs.20000/-transferred,

But this amount not credited to my kotak saving account,

Transaction id: 344323 citrus pay kotak mumbai

Transaction date on 14/04/18

I transfer from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue, account holder name yogesh chavada

http://t.payu.in mechant by citrus pay kotak mumbai

Pls check & refund the amount to as same bank proces & clear the issue.