City Cool Cab — charging extra for dropping at the destination

Address:

Mumbai City, Maharashtra

Dear sir/madam,

Background:-
I had booked a prepaid cab from the international airport to mumbai central on 7th jan 2019 at around 8:24:28 pm. The cool cab number is mh02bq2712 location t2 receipt number 4431068 for 530 rupees (Cant makeout the prior numbers. However the last 7 digits seems to be 4431068). The full number can be found in the register maintained by coolcabs at the airport for 7th jan at 8.24pm. The driver must have been in his late 30s or early 40s.

Complaint:-
As soon as we left the airport area, after 5 min the driver asked me how much time is there for the train and why did i booked a cab for mumbai central and not borivalli or dadar. So i said as the train (Mumbai central to vadodara vadodara express) leaves from central i will have enough time to board the train otherwise at borivalli i cannot load the luggage in 2 min. So he said that there is construction work going on near mumbai central and will have to take a different route etc. I did not get at that time why is he saying me like this but when we reached near to central he said i will drop you at the signal as i cannot take u-turn from the signal which was opposite to mumbai central entrance. I told him i cannot take the luggage alone from there, as i was travelling with a 8 yr old small child and i had 1 large size and 1 medium and 2 small luggage and the station was approx 800 meters from the point where he stopped the cab and asked me to get out. I argued on that, and told him he needs to drop me to the drop off area of mumbai central station and not on the road like this that too so far from the station. He said you just need to cross the road and walk. Its nearby. If he needs to drop me to the drop off area then he will have to go 1 km towards left side of the road and take u-turn from there and come back, which will cost extra 200 rupees. I argued on that why should i pay 200 rupees extra just for 1km extra petrol. I told him i will pay 50 extra and asked him to drop at the station. But he didnot agreed to it. I also argued with him that i believe the counter people at the airport must have considered the roadwork extra kilometers and charged accordingly and if they havent then he should have let me know before leaving from the international airport, that he will be charging extra.in the middle of the trip he cannot do it like this. He said if you want me to drop off inside then pay extra otherwise get down here as i wont be going inside. He was taking advantage of the fact that i am travelling alone with a 8 yr old child and with so much of luggage.

I would appreciate if you can look into this matter. As i felt cheated and disappointed and no other person should feel the same. We book the prepaid cab for peace of mind and not to have dropped us in the middle of the trip or to end up paying extra. I am attaching the receipt for the same. I have found on internet that its not only me who has been harrassed like this but many others are also there. Probably there is no action taken against the coolcabs and still airport authority is allowing them to operate without any warnings to them of taking away the right to operate at airport.

Thanks.
Prerna