City Cool Cab Complaints & Reviews

Driver arrogant and non cooperative.
Was reluctant to load baggage on carrier.

The service is pathetic.
The driver's behavior was very disgusting and disrespectful with woman.
Despite of our denying for arguments He fought with us for no reason.
The charges were too not as per decided.
Overall very bad experience.

My daughter;s MIL today travel from Dubai to Mumbai. At Air port around 5.30 PM she hired Cool Cab No. MH.03.AX.0489. At Airport when she was searching cab, Driver came & started shouting on her, saying now will be too much traffic to go Borivali west. While coming to Borivali, he was behaving very rude with single lady! Even he refuse to follow our home map on ground there will be traffic. In the Eve. Mumbai will be always traffic. We travel lots & used always cabs from Air Port but your cab driver is very very bad person. Lady so shock that she said that she will never used in her life now any time Cool Cab services. Before I put our Bad experience on all social media we want your action against such bad driver so other passengers will not suffered!

1. Even after explaining the exact location they billed till nearby landmark which was just 100 meters away.
2. Driver were so unprofessional, wasted our 40 min. Even counter persona also doesn't help.
3. Whole way he was cribbing in front of kid. Charged 120 rs extra and didn't help us to unload luggage. Rather literally threw one last bag left out of cab.
Please stop using this kind of pathetic service provider and go for only professional ones.

I missed my bag in the taxi no mh03ax0386.

my number is [protected]

Took a cab from outside the mumbai airport till versova. The driver informed us that the rate would be according to an ac cab and we agreed. After 2.5-3 kms we noticed that the metre read 176. We asked the driver and he said the rate per km is 28 (And uber is 10). Moreover, even if this was the actual rate it, the charges cannot be 176 for less than 3 kms. We decided to get off and paid 200. The driver gave us 4-5 rupees and drove off. Cab number - mh 03 ax 0686

Have booked a trip one day in advance from pune to lonavala
They said driver ([protected]) would reach by 8am
However these people are highly unprofessional
First they will not pick up the calls ([protected]), then they lie saying that driver is not getting the society on map. They spoiled my trip which was planned well in advance and for which they gave fake assurance also
Please do not waste time in booking this cab

Dear sir/madam,

Background:-
I had booked a prepaid cab from the international airport to mumbai central on 7th jan 2019 at around 8:24:28 pm. The cool cab number is mh02bq2712 location t2 receipt number 4431068 for 530 rupees (Cant makeout the prior numbers. However the last 7 digits seems to be 4431068). The full number can be found in the register maintained by coolcabs at the airport for 7th jan at 8.24pm. The driver must have been in his late 30s or early 40s.

Complaint:-
As soon as we left the airport area, after 5 min the driver asked me how much time is there for the train and why did i booked a cab for mumbai central and not borivalli or dadar. So i said as the train (Mumbai central to vadodara vadodara express) leaves from central i will have enough time to board the train otherwise at borivalli i cannot load the luggage in 2 min. So he said that there is construction work going on near mumbai central and will have to take a different route etc. I did not get at that time why is he saying me like this but when we reached near to central he said i will drop you at the signal as i cannot take u-turn from the signal which was opposite to mumbai central entrance. I told him i cannot take the luggage alone from there, as i was travelling with a 8 yr old small child and i had 1 large size and 1 medium and 2 small luggage and the station was approx 800 meters from the point where he stopped the cab and asked me to get out. I argued on that, and told him he needs to drop me to the drop off area of mumbai central station and not on the road like this that too so far from the station. He said you just need to cross the road and walk. Its nearby. If he needs to drop me to the drop off area then he will have to go 1 km towards left side of the road and take u-turn from there and come back, which will cost extra 200 rupees. I argued on that why should i pay 200 rupees extra just for 1km extra petrol. I told him i will pay 50 extra and asked him to drop at the station. But he didnot agreed to it. I also argued with him that i believe the counter people at the airport must have considered the roadwork extra kilometers and charged accordingly and if they havent then he should have let me know before leaving from the international airport, that he will be charging extra.in the middle of the trip he cannot do it like this. He said if you want me to drop off inside then pay extra otherwise get down here as i wont be going inside. He was taking advantage of the fact that i am travelling alone with a 8 yr old child and with so much of luggage.

I would appreciate if you can look into this matter. As i felt cheated and disappointed and no other person should feel the same. We book the prepaid cab for peace of mind and not to have dropped us in the middle of the trip or to end up paying extra. I am attaching the receipt for the same. I have found on internet that its not only me who has been harrassed like this but many others are also there. Probably there is no action taken against the coolcabs and still airport authority is allowing them to operate without any warnings to them of taking away the right to operate at airport.

Thanks.
Prerna

Today i have hired cool cab from santacruz airport mumbai. Car no. Mh03f9488. Driver misbehaved with mw and my family badly. I was shocked to se how such cool cab drivers get permission to provide service at airports. Would like to bring it to the notice of the authority to take steps to debarr or take action against such driver ra unless it is too late hav some incidence.

I took a cool cab earlier today. To come from Bandra Kurla Complex to Turner road in Bandra West (7.3 km) according to google maps, the cab I took (MH02BQ2409, drives by one Mr. Rayees) had a metre which showed 18.2 km charging me ₹350. This is clearly fraudulent. I made no stops and since this was at 3 pm, traffic was minimal. When I pointed this out, the cabbie started getting slippery. He claimed the pyer km rate was ₹22. At this rate, I should've paid him only ₹160. However, just to get out of the cab, I paid ₹210 for my own safety. Pls ensure such cabs are taken out of circulation. The metre is so clearly fraudulent.

We took a Cool Cab from Domestic Airport, Mumbai to Malad. The driver was utterly rude in his behavior. He was speaking on the phone while driving and giving bad words all through the way. He was driving rash and honking all the way. He did not want to come, but had to come since he had queued up at the airport for pickup. His name is Yadav and his Vehicle number is MH 01 AM 3097. We want to take action against his rude behavior so that he does not do this to anyone else in future.

I took a cool cab MH 02 AX 686 from Mumbai airport. A person (claiming to be driver) picked us from the pick up point from domestic airport and took to his taxi after 100 mts where someone else was on driver seat. He showed us rate card and Charged 1300 Rs for abt 30 km (Domestic Airport - Nariman Point). Tried to dupe us and tried to take us through some shady area instead of the highway route. When we insisted, he changed the route. Even showed a rate chart and claimed he was charging correct. Attaching the photo where even driver is visible. Clearly the idea was to dupe passengers. He even insisted that I keep my laptop in dicky perhaps trying to create an opportunity to flick it.

Took Cool cab taxi no. MH02 BQ 2490 from Grand Hyatt Hotel in Santacruz, Mumbai to Goregaon East at 8.30 pm on 31st JUly 2015. Taxi refused to charge by meter. I agreed to the Rs. 500 charge (Uber charges 250, but I was unable to book one). On reaching destination driver returned only 300 out of the 1000 I gave him saying I had made a detour on the way. This was true but it was less that 500 meters! I argued took his photo and car number. He then returned 100 but sped away with the balance. While the amount is not much I would like to know what I can do to bring him to book and fine him. Please advice.

I had hired cool cab from borivli east cab no. MH 02 BQ 2440 for thane but after driving few km i came to know his ac was not working as well his meter and what strange at borivli station non of the taxi can be hired by meter i am shocked that what this unions are doing r they are just for fare hike and not for costumer service.

None of the taxi or cool cab at borivali station were ready to ho by meter.
I spoke to one of the cool cab driver who asked to pay 360 rs fix for a drop at cinemax Mira Road.
I agreed and boarded the cab along with my relatives thinking that as its a cool cab AC is working.
As soon as we left the station I asked driver to switch on the AC he denied saying that AC is not working.
I was helpless and did not argued as i was with my relatives.

Requested to take appropiate action against these drivers at borivali .

Cool cab no: MH 02 BQ 2576

I stay at Raheja Vista , Powai. At the entrance of this complex, cool cabs are easily available. They have formed a cartel among themselves. They do not charge as per metre and demand almost double the metre price. For eg. they quote Rs 400 from Powai to Bandra Lake, Rs 200 from Powai to Chakala and Rs 450 from Powai to Taj Land's End, Bandra.
in case you need any further details to take action against them, please let me know on [protected]@yahoo.com
Regards

I was cheated by a cabbie when I hailed a cab from Mumbai Dometic airport to CBD Belapur.There was a big queue at the prepaid counter and therefore I hailed a cab from outside.He demanded 1200 rupees initially,but after tellin ghim about prepaid fares which are 650-700 he agreed for 900 bucks.In addition I had to also pay the toll xharges at Vashi.On reaching the destination,when I handed over a 1000 rupee note,instead of giving me a change of 100 rupees,he said that I gave him a 100 rupee note.It was dark and I thought I may have made a mistake and was confused.
I handed over another 1000 rupee note to him and on reaching home,checked my purse and was certain that i was cheated.I paid 1800 rupees instead of 900!
It was a Santro Cool Cab and unfortunately i did not note the number of the cab as , until I reached home,I was not sure that I was cheated.
People,please beware of the Mumbai taxiwallahs.

Dear Sir/ Madam,

I booked a cab (on 15/04/2012) to go from Ghatkopar East to Domestic Airport on 16/04/2012 at 0415 hrs. I received confirmation number 68120 from the person who took the booking. No SMS was received by me till 0330 hrs. Hence I started following up from 0330 hrs. The office person confirmed to me several times that the cab will be sent. Finally driver Gajendra was supposed to arrive but no cab came until 0500. I had to make a last minute rush to the airport and after much stress had to drive on my own to the airport. The parking charges cost me Rs. 650 and the charges for the driver to go and get back the vehicle cost another Rs. 700.

This is horrible service from Cool Cab. On contacting their office Mr. Raj today informed me that it is not possible to give their office address as I wanted to lodge a formal complaint with them. I was however given a complaint number 38259 by Mr. Raj.

Who is going to pay me for the stress and the costs of airport parking and retriving the vehicle back from the airport. Such companies should be banned from providing any public services.

I hope my complaint will receive the highest attention and this association is penalised for deficiency of service.

Thanking you,
Yours sincerely,

Varadraj

Today cool cab hit me at belapur station and run away the cool cab no. is MH-01-JH-1522. i request to cool cab authority to take action against that otherwise i have to take legal action against the company and even i will file complaint in RTO Mumbai also.

I traveled in a cool cab on 28th sept 2011 from lokmanya tilak terminus to mumbai central station. the meter showed 613 rs which was way too much. I am sure the meter was tampered. Being new to the city and taxi system I did not argue much and paid the amount but later came to know that i was fooled. Couldn't note the taxi no but came to know from the color of the cab (blue and grey) that it was a cool cab. I request you to take some strict action action against such taxi drivers.. Atleast that way we can feel compensated.