[Resolved]  City Union Bank — Amount debited from my account but not credited to other's account

Respected Sir/Madam.
I am Karuppu Raja N from Madurai. I paid Rs.5000 for TNEA Engineering counselling through online banking. But It shows transaction status is failed. But Rs.5000 is deducted from my account. I also contacted TNEA officials, They said "we didn't received amount from your account. It may be some transaction failure, contact your bank."

I also paid amount through DD after got this failure.Because today is last date for paying fees.

Can you refund? Please consider this and take immediate action.

Please check and let me know.

Account Number : [protected]
IFSC Code: CIUB0000027
Name : Karuppu Raja N
Date of the incident : 12/10/2020 : 10:55 am
Reference No :[protected]

Transaction Related information, (I got this transaction details in TNEA website)
Transaction Id: f2b1bc52-052a-43bd-8265-fee155e0e214
Bank Ref Id:[protected]
Amount in Rs: 5000.00
Transaction Gateway: State Bank of India
Payment Status: failed
Transaction completed Date Time:[protected], 10:57:45 am