City Union Bank — amount debited ticket not booked

I have tried to book train ticket through irctc and used bharath qr as gateway amount debited in the account but ticket not booked so i called the customer care they told to mail to the customer support i did the same but no one gave reply to the mail even though i have mailed two times its been more than 25 days still i did not get any reply from customer care
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    City Union Bank Phone
    +91 435 240 1622
    +91 44 7122 5000
    +91 435 240 2322
    City Union Bank Address
    No.149, T.S.R Big Street, Kumbakonam, Tamil Nadu, India - 612001
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