Clarks — Charged/swiped extra than verbally told price

Address:

122002

I stay in Gurgaon and when it comes to footwears, my only choice is Clarks. i have bought 4 pairs of Clarks in last 6 months. My last purchase being at Ludhiana MBD mall Clarks exclusive store on 24th Dec, 16.
I liked a pair of shoes which the sales person told me.. is on discount. The price he told me was Rs. 4200/- after discount. I tried the pair, liked it and asked him to pack it. He took my card for swipe and entered the amount and asked for my pin. I entered the pin and he packed my bill in carry bag and gave to me. I walked out of the store with the carry bag, content with my shopping.
Today I am back in Gurgaon and while sorting out my bills, found out that the actual amount charged on my credit card was Rs. 4899/- instead of Rs. 4200/-
You would agree that nowadays you are not required to sign the credit card payment slip, hence don't come to know how much amount has actually been swiped. I would have expected this much decency from the sales guy that before swiping the card, he had told me the amount he is going to charge me.

My earlier purchases from Clarks have been from Oxford Street London and online stores and have truly appreciated the customer service and product satisfaction. This time I am really disappointed because of this extra swipe of Rs. 700/-. Hence request that this amount is refunded back to me at the earliest possible.

Hope for a quick resolution to my concern.

Best,
Rajni Shrivastava
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