Clarks — Defected Quality of shoe no one addressing issue at store level

Address:

Ahmedabad, Gujarat

I am writing this with great Dismay but i am sure the brand you are(CLARKS) will definitely help me resolve my concern. I had purchased a shoe from one of your outlet in Ahmedabad (Gujarat) for a special occasion. The shoe was fantastic and all my family loved the shoe, But after a few days there emerged some Glue marks on the shoe that kept me wondering where it's coming from. I could not even in my dream think of CLARKS selling me a sub-standard product, So during my visit to Ahmedabad I visited the store again and shared my concern with the manager of the shop, who on seeing the product immediately said its a manufacturing defect and will get it replaced for me provided I have the original bill, I was more than happy, but when i went to the store a few days latter with the original bill & the shoe, he refused to replace the shoe saying since i have bought the product under discount Scheme he will not be able to replace it. The original price of the shoe was 6498/- and i paid 4549/- discount amount 1949/-. I Feel completed cheated and have very BAD experience & make me anti Clarks just because of the discounted amount that's 1949/- Request you to resolve my concern and make me a CLARKSOHOLICS. Awaiting for a positive revert. Regards Gaurav Asarsa [protected] [protected]@yahoo.com