Clarks — Defective products received

Address:

Greater Noida

Purchased 2 pairs from clarks store DLF mall of india noida, store no 4524 on 6 dec 2021. Both are defective. Sent mails and reminders to clarks. The backend has sent mail to store keeping me in CC and asked to help customer and exchange the product. But store has blatantly ignored the request. No contact or effort made so far.
Shacre II run Black shoes and beeswax shoes of same model.
Tax invoice No [protected]