Clarks India — In-sole came off within a week - No repair / replacement yet!

Address:

New Delhi, Delhi

Bought formal shoes from Clarks (Saket) - Model: Caramel Sauce - at the Delhi (Saket) outlet in Aug '14 and the in-sole started coming off within a week of the purchase! The first time I visited to store after that to ask them to fix the shoes or replace them, I was told nothing can be done since the shoes were purchased during the sale period! After spending quite some time arguing, I was told they don't have a replacement and after a few weeks, I was told the shoes will need to be sent to Vietnam to be fixed and will take months! I wasn't even offered an ad-hoc in-sole for the shoes on a complimentary basis and was asked to exchange the shoes with another set of formal shoes when the October collection hits the stores. I visited the store at least four times after that, and was always told the new collection hasn't come in yet. Horrible experience and bad service. Maybe they serve their customers only when the product was not purchased on sale?