Clarks — mens shoes - poor quality leather + customer relations

Address:

New Delhi, Delhi, 110017

Went to your store in citiwalk (Delhi) and was asked to contact only by mail.
Not sure why a store where we buy the product is not entertaining customers for a complaint. And the email he gave,,, mail bounced back.

I these shoes just over an year back and have developed cracks on the shoe leather.
Your sales staff did try and tell me what all i could have done wrong. It is a shoe which goes to office and back, no adventurous on th eway

From what made me buy a clark — this is certainly not a quality expected from clarks.

Also adding the pic of the man who gave me the wrong email