Clarks — money not refunded for cancelled product and did not receive the product as well.

Address:

Chandigarh, Punjab, 160047

I ordered (Prepaid) two pairs of shoes (Order number[protected] on may 10 from www.clarks.in, of which one was ordered by mistake so i cancelled it immediately within a few minutes of ordering, the cancellation was rejected by clarks. So i thought i would return it once it gets delivered, but i only received one pair of shoes and not the one that i intended to cancel. Then i receive a mail saying that the order stands delivered. I've sent them numerous e-mails stating the same but nothing has been done till date. Kindly help me in getting this resolved.