Clarks — Money not refunded for failure to deliver

Address:	Gurgaon, Haryana
Website:	www.clarks.in

Reference: order / invoice # 4618593, dated 2nd sept

I have bought shoes from clarks.in paying upfront rs 3157.20. However i got mail from the company that the stock is not available and i will get my refund in 48 hrs. Ever since i have been following and waiting and no refund has been received in my account till date. It is 22 days now. Customer care number just puts you on hold and dont respond. Reminder mails are not getting responded.

Wondering what should i be doing further to recover my monies. Can you help please.

Warm regards,
Sunzay passari