Clarks — Order not received since August 22

Website: Clarks.eu

My order number CL-EU[protected] was placed on august 28, 2022. I have not received yet my order (we are October 4, 2022).
Many emails were sent with no clear response from your part.
Many demands to finally cancel my order were placed with no response from your part.
Very BAD customer service.
I demand that my order be cancelled immediately with a confirmation by email