Clarks — Regarding refund

Address:	Gurgaon, Haryana, 122001
Website:	www.clarks.in

I am struggling to get my money back amounting Rs 2700 from Clarks. I ordered a pair of shoes from Clarks and made a payment via Debit card, due to some failure at their payment gateway amount was deducted from my account and these people are not refunding back. They are just fooling me around, transaction was made on 2nd Dec 2016 and still i have not received any confirmation from them when am i getting my refund.