Clarks — Reminder sent many times but no response

Address:

Mumbai City, Maharashtra

Dear Sir,


We had Purchased Clarks Footwear from your Clarks Exclusive Shop at R-City Mall, LBS Marg, Mumbai. Bill/Cash Memo No: T1/5007. Model Name: Wild Vibe-Tan Leather for Amounting to Rs. 2999/- Size: 6+ (Fresh Stock) but for some personal reason I wanted to Exchange for other Model & Size which I wanted was Wirrel Beat-Tan Leather for Amounting to Rs. 3, 999/- Size: 8, (Having of 25% OFF at Shop) Which was wrong as it Was Showing 40% OFF on Your Website. You can see it in the attached file.

So I think you are Fooling Us on Website or at your Clarks Exclusive Shop showing different Rates at both the End.

This time I really had a very bad experience at your Clarks Exclusive Shop at R-City Mall, LBS Marg, Mumbai. I think benefit is more on your Clarks site than on your Shop.

So I request you to look into the matter and refund me the extra paid Money as early as possible.

After having a horrible experience. You are spoiling your brand name in this way. I even had a talk at your Clarks Exclusive Shop at R-City Mall, LBS Marg, Mumbai with some madam present at the shop they told us to write the letter at Customer Service but it seems they are least bothered about this small Issue.


Amt Paid for Wild Vibe-Tan Leather - Rs. 2999/- (No Discount)

Exchanged for Wirrel Beat-Tan Leather - Rs. 2399/- (40 % OFF as per your Site-Clarks.in)


Amount to be Refunded - Rs. 599/- ===========


Please Look it into the Matter. Hoping Quick & Positive reply from you.


Money is Not the Problem but You are Cheating Customers !!!


Thanks & Regards

Dipesh Shah
+91 [protected]