Clarks — Return of Shoes not initiated even after 1 month

Website:

clark.in

My name is RK Sharma and I had purchased a pair of CLARKS SHOES from clarks.in with order id FY61C3477B01209656F2 on 22nd December 2021 and received them on 27th December 2021.

I found the shoes to be 3 years and pre used in condition. So, I raised a return request but they did not process it and deliberately did not process it since return option is available for only 15 days.

It is 19th January today and I still have not received a response regarding return of my order and they have even cancelled my request for return on their website.

It is frustrating since they assured me that return will be initiated between 3-5 days on a mail they had sent on 5th January 2021.
But till date no one has come for pickup of my return order.

I request clarks through medium of this platform to kindly initiate the return for my order with order id : FY61C3477B01209656F2