Clarks — return product refund money

Website:

www.clarks.in

I ordered a shoes from official site of clark s bhut i received a fake shoes which not that one which i ordered after that it is returned and no refunds is given on calling customer care no. Says we intiated it will take 10-14 days but today is one month completd no refunds on calling customer care no. No response from last week's only says all excetive are busy right now