Clarks — Shoe sole falling apart

Ticket No:[protected]

Mada a complaint to Clarks about 45 days ago on a shoe that I bought and used for about 5 times and the sole has fallen apart .
The complaint no. Is as above .

Have kept calling the customer support and also emailed them on several occasions but no response

Had paid a full amount for them at the store (₹9999/-) and frankly don't expect a shoe sole this costly to tear and fall apart