Clarks — Strappy Slingback Sandals

I had ordered for a pair of Strappy Singback Sandals on 30th April ‘22.
I would have worn the sandal 4 times in total and I see the backstrap of the sandal is separating from the leather for both .
I have already raised a complaint on 14th July '22 by writing to customer.[protected]@clarks.in and my ticket reference number is [protected]. I have not heard even once from the Clarks team .

This definitely looks to be a manufacturing defect. Please initiate a refund or replacement for the sandals .