Clearpath Orthodontics — aligners are not dispatched, even after repeated follow up. no proper response

Address:	New Delhi, Delhi, 110449
Website:	www.clearpathdental.com

Case no:[protected]

Description
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I am using the aligners from past 1 year completed first 20 aligners. I am waiting to receive the next set of aligners from past 4 to 5 moths which is due from mar'18.
Whenever i contact my doctor, she kept on updating the status as there is no response from clear path for new set of braces. Even after sending repeated reminders.

When i tried to call from past 2 weeks, support is not responding and they keep on mentioning some person is on call or meeting and keep on pushing the things.

I dropped mail to support and feedback got reply as will be delivered soon, but no update after that.

Grievance
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Being a company with global presence and world class provider for aligners, not providing aligners on time that to for span more than 4 to 5 months and finally a no is a pain for the customer to wait even after spending a good amount of hard earned money and time.

Now my doctor is clueless, because of my pain of waiting she has no way left either to suggest another vendor or to stop treatment, which i am not happy at this moment.

Since when i first received the aligners the quality was really good i was a happy customer. Now with this incident of not receiving aligners, i have fought with my doctor to stop the treatment abruptly left with spending almost a year for treatment in my time and spending amount which i am not going to get back.

With a lot of pain in heart where i spent a year of my time and amount which is going in vain and turning into good for nothing. Its truly unhealthy for a company working in such a unhealthy end user treatment.

Resolution
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I want full refund of the amount paid or need aligners and the status soon.
If its getting delayed more than 2 weeks then i prefer getting a full refund, as
The treatment which is half is of no use if the treatment is stopped in the middle

Vinayaka