Cleartrip — air ticket — del dubai | |
I tried booking an air ticket on 29th dec 2018 for travel date 30th dec 2018 From delhi - dubai... Total transaction was complete, even the money (14900) was deducted from my sbi account and the ticket was not booked. I emailed also to the support email id but no reply, its already 6 days but still i have not received my money back.. Below is the transaction details. Thank you for using your sbi debit card 519xx6993 for a purchase worth rs14900.0 on pos payust[protected] at www.cleartrip.com txn#[protected]. I really have suffered a lot due to this. I request the concerned to do the needful asap to refund my money Was this information helpful? | |
|
ClearTrip customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
To the author:
It is impossible to check the complaint objectively as the author had not shown:
- the full name / address of the author
- the bank receipt, which shows particulars of the transaction;
- any email, which had been received from the service provider - operator of yatra site;
- any reservation, which you had tried to make at yatra site.
So, no any document confirming deducted from te account, is seen.
The author is advised to address the complaint for refund either
- to SBI bank - the card issuer
or
- to the service provider - operator of yatra site.
The complaint shall express the exact request, not in general words like "have a look at my text ..."
with the reference on the exact transaction with date/teme .
Resaon: no prove of any reservation confirmation / service confirmation / receipt
had been received by the user.
The duty of the bank or of service provider, who receved the complaint,
is to issue the decision on refund within 15 days and to refund within 15 days
follwoing your complaint, if in India.
In 15-21 days, if no refund is received, the next solution is to start a civil case in a local court only.
You need to save as prove:
- the receipts, which you own from service provider / bank, which prove the deduction from your account;
- you own complaint, stating your name and nature of the complaint, at the site of the service provider
- any decision / reply which you had received by email to your name, which related to the luck of the services
till final refund or within 6 moths at least.
If no refund receved within 15 days following the complaint, the only solution is to bring the civil case to the local court.
The expected expences for civil matter can be as follwows:
- government fees [ from 200 or from 2000 ruppes ] + own efforts, depending upon the court,
- legal fees for assistance of a lawyer or of legal professional [ from !~6000 rupees] + own efforts (to attend the court, the post office, to collect documents, to reply to the court questions etc)
The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@
It is impossible to check the complaint objectively as the author had not shown:
- the full name / address of the author
- the bank receipt, which shows particulars of the transaction;
- any email, which had been received from the service provider - operator of yatra site;
- any reservation, which you had tried to make at yatra site.
So, no any document confirming deducted from te account, is seen.
The author is advised to address the complaint for refund either
- to SBI bank - the card issuer
or
- to the service provider - operator of yatra site.
The complaint shall express the exact request, not in general words like "have a look at my text ..."
with the reference on the exact transaction with date/teme .
Resaon: no prove of any reservation confirmation / service confirmation / receipt
had been received by the user.
The duty of the bank or of service provider, who receved the complaint,
is to issue the decision on refund within 15 days and to refund within 15 days
follwoing your complaint, if in India.
In 15-21 days, if no refund is received, the next solution is to start a civil case in a local court only.
You need to save as prove:
- the receipts, which you own from service provider / bank, which prove the deduction from your account;
- you own complaint, stating your name and nature of the complaint, at the site of the service provider
- any decision / reply which you had received by email to your name, which related to the luck of the services
till final refund or within 6 moths at least.
If no refund receved within 15 days following the complaint, the only solution is to bring the civil case to the local court.
The expected expences for civil matter can be as follwows:
- government fees [ from 200 or from 2000 ruppes ] + own efforts, depending upon the court,
- legal fees for assistance of a lawyer or of legal professional [ from !~6000 rupees] + own efforts (to attend the court, the post office, to collect documents, to reply to the court questions etc)
The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.
I am not associated with the above air carrier / government.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@
supervisor's reply, Jan 4, 2019
You can bring the case, if nany, in UAE also.
The legal expences can be from AED 260 for such tpe of case.
The fair UAE court shall award all reasonable losses, moral compensation, paid fees by judgement.
The legal expences can be from AED 260 for such tpe of case.
The fair UAE court shall award all reasonable losses, moral compensation, paid fees by judgement.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
10%
Complaints
3042
Pending
0
Resolved
287
View all 3042 ClearTrip reviews & complaints
+91 22 4130 0300
+91 95 9533 3333 (Support)
DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
View all ClearTrip contact information
It is impossible to reply on clearly unidentified question without the e-ticket.
You need to contact the air carrier or the service provider, where you had paid for the ticket.
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@