Cleartrip — air ticket dispute refund issue

I was booking a ticket on 15/10/2019 at 10.35 pm for five passenger from Delhi to Dubai starting from 01/11/2019 to 08/11/2019.

1. The first message I got from cleartrip was that booking confirmed and will be sending you e-ticket shortly (message received at 10.35 pm on 15/10/2019)
2. The Second msg is “We will email you the ticket Delhi-Dubai return flight within next 5 hours.”(msg received at 10.40 on 15/10/2019)
3. The third message I got from IXIGO stating “Dhanander, sorry! Your New Delhi-Dubai booking is pending. You will be updated with the final status with in two hours.”(msg received at 11.04 on 15/10/2019)

I did not receive any information till 10.15 am on 16/10/2019 in the morning. After I tried to contact with clear trip on customer care ([protected]), I was told that the booking is not confirmed and we are refunding your money. It will take approx. 7 days to get it reflected in my account.

In the meantime I got my ticket booking from makemytrip at 11.05 am.

To my surprise I received a mail from cleartrip at 5.33 pm on 16/10/2019 stating that the ticket is confirmed.

From that time on wards I am trying to contact with clear trip to tell them the problem but nobody is listening. When I contacted Cleatrip the customer care (Ms Rewati) told me to sent the papers of the event and my problem will be resolved with 2 hours. This discussion was happened at about 10.30 hrs on 17/10/2019 and I sent all the papers at [protected]@cleartrip.com at 11.00 hrs. But alas no body has communicated me back any thing. Since then I written four mails but no response. I tried to go to customer care but it state now that my e-mail id is not a valid one.

Sir I am a Sr citizen and retired and I had put my hard earned money for this trip. Clear trip without my mistake is now started telling that the money cannot be refunded.

I request you to kindly look into the matter and do the justice by refunding my fare for the ticket booked from cleartrip. The trip id for this trip is [protected] and PNR is NLGTYU.

With Regards

Dhanander Kumar Jain

Ph: [protected]