Cleartrip — air ticket/unethical cancellation charges

Address:	560078
Website:	Cleartrip

I booked three flight tickets from chennai to colombo (Round trip) on 21st of august. Trip id:[protected] pnr: y8cj3. Our date of journey was to be on the 15th of november. We had to cancel this booking as our intention was to book on air indigo & we selected the correct flight on the app, confirmed all details just before making payment. However to our surprise we got booked on air india & that was the only reason for us to cancel that booking which we did the very next minute after if was booked. Now i believe there was some flaw in the app which didn't show any details of the flight on the payment screen, didn't ask for any confirmation. Even at the time of cancellation neither did i get any notification/confirmation as to how much amount would be deducted. We immediately wrote an email the next morning to clear trip inquiring how much would be refunded, much to our surprise we were informed that we would be getting rs.10, 636 out of the total fare of rs.31, 225. It is totally absurd & we are totally disappointed that they charged (Rs.20589) 65.93% for a cancellation done just minutes after booking & that too when the date of the journey was more than 2 months from the time i booked. Ever since then clear trip private limited & air india have been passing the buck on each other. I booked it through clear trip assuming that it would be hassle free, however its just been an ordeal to us.
Request a reasonable cancellation to be levied & the balance amount refunded at the earliest.