Cleartrip — Amount debited without confirmation and ticket

Hi.I am satabdi Ghosh. I will book Go air tickets for 3 person on 18/4/17 Ahmedabad to Kolkata. But tickets are booked. In my bank account decisions this amount money Rs.19584. My contact no-[protected]. Please refund my money urgently.

On the 26 April at around 2.30 am I booked a flight from Guwahati to New Delhi from cleartrip on the mobile website and proceeded through the booking proces without a problem until payment I entered my bank details and then received this msg < in the image below> that the 3D security verification had failed to contact my back shortly afterwards I received a msg that my bank had been deducted the amount of 6000 rupees with no confirmation of flight booked or any ticket received when I called cleartrip no response was give until finally they said dial my trip I'd I have no trip I'd as they told me no payment received so no ticket I then emailed their grievances department and received a response saying the grievance mailbox dose not exist I want my money back and now I can see at least two other people are in the same position as me from the same time zone this is a company who claims to put customer first and I'd like to test this claim refund our money and fix your website immediately of cleartrip will find itself in a lawsuit in a Mumbai court as they say on the grievance policy