Cleartrip — amount deducted but ticket id and tkt not provided

Address:

103, Gabhasti CHS, H F SOCIETY ROAD, 400060

Today i wanted to book an air tkt for round trip for my daughter ms. Gautami sadekar and i paid online through netbanking of icici the amount of rs 5869 for chennai to mumbai & return tkt for the travel date of 27th july for going and 29th july for return to chennai - bothway indigo flights
The booking was done around 11:15 am today but till now no refund is given nor a tkt booking is done as after money was paid the page error massage came and for long time no change in status
When tried to contact customer care they ask for booking id and in absence of tkt i can not provide it so please provide me a refund of inr 5869.
Improve the customer care procedure as we can not go ahead in absence of booking id
I want a help in this matter urgently