ClearTrip Complaints & Reviews

THE CLEARTRIP HAS NOT REFUNDED THE amount IN RESPECT OF THE (Trip ID: [protected]). The company is every time sending a lame excuse that "We have escalated the case to to concern team, We would really appreciate it if you could give us another (48-72 hours).

During this time, let me assure you that we have your request on priority and keep a constant follow up."

But no positive response from the company despite the fact that the concerned airlines have refunded the amount and sufficient proof in this regard having been sent to the Cleartrip. It is almost three months that the company is adopting some dilatory tactics and trying to procrastinate the case.

Through this forum of Consumer complaints, I would like to apprise them to act swiftly, without any further delay and refund the amount promptly and facilitate credit shell booking for the part of the cancelled journey on which refund is not contemplated.

Respected Sir,

Payment For Below Trip Id was Unsuccessful but deducted from my bank account.
Please Refund my deducted amount.
my Trip ID-[protected]
Email Id-arun.[protected]@clearfast.com
Mob NO-[protected]

PNR - HXMGF
Bhubaneswar to Bangalore
Travel date - 22 may 2020

The flight was cancelled due to Covid lockdown. i contacted Air india and they mentioned that it will be full refund as its during the lockdown period and the agency need to issue a full refund. but after cancellation Cleartrip has not issued any refund for this and marked it as zero efund

Naresh nayak
naresh.k.[protected]@gmail.com

Refund advise from airline passed two months but nothing from clear trip

Have cancelled my schedule of flight and cancelled with airlines and they have refunded the complete airfare to be credited thru cleartrip.its now 2 months and haven't received the credit in my account. Written several emails but no response. All the web support numbers are inoperative.
How do I resolve and have the refunds credited to my acct

Unable to utilize credit shell for the trip although SpiceJet has given the credit Cleartrip doesn't allow

I had a credit shell in Cleartrip as my flight which was booked on 1st quarter of the year 2020 was cancelled .
I already spoke to spice jet and they have given the credit shell in the pnr I92URC, however Cleartrip is not providing any option to redeem the same, it always tells passe her details not matched. However I am the passenger for the flight which was cancelled due to pandemic.
There support is so Terrie they keep on resolving the ticket with the same information to follow the steps, although it doesn't work.. Extremely disappointed and pledge to never use Cleartrip, I had a similar booking with easemytrip and I dont event had to call them as go air has done it itself .
Either SpiceJet or Cleartrip to be blamed for the customers frustration..they cost me 2 days, and I consider it as mental harassment..

I have booked flight from Delhi to Jaipur on 13 August and flight was canceled by airline itself.
Air India gave me in writing that full refund has to be given on their own letter head.
It’s being 3 months that I am not able to take my money back when the airline cancelled the flight and they even told on letter head that 100% refund is to be given in this case.
Kindly help me in this case, very very clear case .

The airline AirAsia cancelled the ticket and refunded the amount to cleartrip. But cleartrip is refusing to refund me the money.

Lufthansa airlines had refunded Rs.44467/- to cleartrip in reference to my flight ticket. But cleartrip had refunded only Rs.39292/- to my account. Now my question is where does the difference of Rs.5175/- goes ?

Hello ! last april 22 is my flight . i bought 2 way ticket from dubai to philippines. Im about 27 weeks pregnant that time and Unfortunately my flight was cancelled due to covid outbreaks! cleartrip promise to gave my refund. i keep on emailed them and they reply that by oct 25 i will get my refund! oct 31 still ni money on my account! so i message them again. they promise on 72 hours i will get my reference refund number. now nov 6 still no clue??? they are fraud

Dear sir
I have cancelled undermentioned PNR Old Flight: PNR LAK9YN | Air Vistara UK-771 | BOM–CCU | Departure time: 0705, Arrival time: 0945 on 11OCT as it was rescheduled .
I have not got the full refunded by you yet from the ticketing agent Cleartrip. com
There is customer care number
They are responding any more
Air vistara confirm s that they have ordered full refund

My creditshell is not refunded yet and iam unable to even use it on cleartrip.com

This company are not serious i can even remember when i was booking my flight the first payement failed and someone called me immediately to exaplain how i sould proceed. so now my flight got cancelled by airline since may and today we are in novembre cleartrip does not want to give me back my money. they keep saying that they Did not recieved any confirmation from my airline. but the things is i was even in contact with airline and they have even share with me the proof but still cleartrip are denying that they have confirmation. please advise me what to do i need my money to help a close member of mine who is having covid positif

Indigo has cancelled flight i.e flt no : 6E6104(A320) so according to Plan B I have cancelled this ticket 6 Oct by plan B
to get full refund. As mentioned in plan B, money should refund within 7 business days
It is ascertained from Indigo that amount of Rs 8549 was refunded to Cleartrip(travel Agency).
PNR/Booking ref : SJCBHZ .The amount is yet to be received into my account. Let me know why it is delayed and when
I will receive the amount. And no ways to contact them and whatever their phone no and email id are not working.

It is ascertained from Air Asia that amount of Rs 2068 was refunded to Cleartrip(travel Agent) on 12 th July 2020.Reference NBR is 67363545.The amount is yet to be received into my account. Let me know why it is delayed and when I will receive the amount.

I booked flight ticket through Cleartrip on 04th Nov. I didn't get PNR assigned for my booking. ETA was given as 3 hours from time of booking. But i am yet to recieve PNR well past the ETA, There is no way to reach out to your customer care as well.

Trip ID:[protected]
Travel leg awaiting PNR:Mumbai to Trivandrun (Spice Jet)
Email:[protected]@gmail.com...

Hi there
I want to refund my ticket as it was cancelled by airline due to covid 19
My trip I'd
[protected]
Customer name
Muhammad Riffat
Dubai to Islamabad

We booked a flight by Cleartrip for vistara from (Delhi to Indore on 4th April 2020) and then the flight was cancelled due to covid 19.We contact to vistara assistant for the refund and according to them they refund our amount (₹25000) to Cleartrip, but now they are not ready to give our refund Amount (₹25000) and giving axcuses to us for this. Kindly refund our amount as soon as possible.
Please do the needful

Dear Sir,

As per the new guidelines dated 07/09/2020 by Supreme Court for refund of the tickets which are cancelled due to COVID-19. I have purchased the tickets for my parents for their trip to Srinagar & Leh, 1 ticket from Mumbai to Srinagar (Spice Jet) and 2nd from Leh to Mumbai (Goair) due to COVID-19 the flights have been cancelled and hence as per the new guidelines you are requested to provide me the full amount as refund at your earliest. The details of the flights and passenger are as follows:-

Trip Id :[protected].
Booking Date: 30/12/2019
Date of Travel : 20/06/2020 Mumbai to Srinagar.
Time : 05.15 BOM  to  8.15 SXR
Airline PNR : JH9M5EFlight : Spice Jet SG 6280
Passenger Name : [1] Pravina Shah  &   [2] Pramod Shah

Trip Id : [protected].
Booking Date: 09/02/2020
Date of Travel : 28/06/2020Â Leh to Mumbai.
Time : 07:00 IXL  to  11:30 BOM
Airline PNR : Q7YH9MFlight : GoAir G8 386
Passenger Name : [1] Pramod Shah  &   [2] Pravina Shah

I have received email from Spice Jet for refund which they have made to "Cleartrip" for Amt Of Rs15640/- on 18 Sep 2020, but till date cleartrip has not send me the refund amount after soo many reminder.

you are requested to provide me refund of both the trips.