ClearTrip Complaints & Reviews

Refund advise from airline passed two months but nothing from clear trip

Have cancelled my schedule of flight and cancelled with airlines and they have refunded the complete airfare to be credited thru cleartrip.its now 2 months and haven't received the credit in my account. Written several emails but no response. All the web support numbers are inoperative.
How do I resolve and have the refunds credited to my acct

Unable to utilize credit shell for the trip although SpiceJet has given the credit Cleartrip doesn't allow

I had a credit shell in Cleartrip as my flight which was booked on 1st quarter of the year 2020 was cancelled .
I already spoke to spice jet and they have given the credit shell in the pnr I92URC, however Cleartrip is not providing any option to redeem the same, it always tells passe her details not matched. However I am the passenger for the flight which was cancelled due to pandemic.
There support is so Terrie they keep on resolving the ticket with the same information to follow the steps, although it doesn't work.. Extremely disappointed and pledge to never use Cleartrip, I had a similar booking with easemytrip and I dont event had to call them as go air has done it itself .
Either SpiceJet or Cleartrip to be blamed for the customers frustration..they cost me 2 days, and I consider it as mental harassment..

I have booked flight from Delhi to Jaipur on 13 August and flight was canceled by airline itself.
Air India gave me in writing that full refund has to be given on their own letter head.
It’s being 3 months that I am not able to take my money back when the airline cancelled the flight and they even told on letter head that 100% refund is to be given in this case.
Kindly help me in this case, very very clear case .

The airline AirAsia cancelled the ticket and refunded the amount to cleartrip. But cleartrip is refusing to refund me the money.

Lufthansa airlines had refunded Rs.44467/- to cleartrip in reference to my flight ticket. But cleartrip had refunded only Rs.39292/- to my account. Now my question is where does the difference of Rs.5175/- goes ?

Hello ! last april 22 is my flight . i bought 2 way ticket from dubai to philippines. Im about 27 weeks pregnant that time and Unfortunately my flight was cancelled due to covid outbreaks! cleartrip promise to gave my refund. i keep on emailed them and they reply that by oct 25 i will get my refund! oct 31 still ni money on my account! so i message them again. they promise on 72 hours i will get my reference refund number. now nov 6 still no clue??? they are fraud

Dear sir
I have cancelled undermentioned PNR Old Flight: PNR LAK9YN | Air Vistara UK-771 | BOM–CCU | Departure time: 0705, Arrival time: 0945 on 11OCT as it was rescheduled .
I have not got the full refunded by you yet from the ticketing agent Cleartrip. com
There is customer care number
They are responding any more
Air vistara confirm s that they have ordered full refund

My creditshell is not refunded yet and iam unable to even use it on cleartrip.com

This company are not serious i can even remember when i was booking my flight the first payement failed and someone called me immediately to exaplain how i sould proceed. so now my flight got cancelled by airline since may and today we are in novembre cleartrip does not want to give me back my money. they keep saying that they Did not recieved any confirmation from my airline. but the things is i was even in contact with airline and they have even share with me the proof but still cleartrip are denying that they have confirmation. please advise me what to do i need my money to help a close member of mine who is having covid positif

Indigo has cancelled flight i.e flt no : 6E6104(A320) so according to Plan B I have cancelled this ticket 6 Oct by plan B
to get full refund. As mentioned in plan B, money should refund within 7 business days
It is ascertained from Indigo that amount of Rs 8549 was refunded to Cleartrip(travel Agency).
PNR/Booking ref : SJCBHZ .The amount is yet to be received into my account. Let me know why it is delayed and when
I will receive the amount. And no ways to contact them and whatever their phone no and email id are not working.

It is ascertained from Air Asia that amount of Rs 2068 was refunded to Cleartrip(travel Agent) on 12 th July 2020.Reference NBR is 67363545.The amount is yet to be received into my account. Let me know why it is delayed and when I will receive the amount.

I booked flight ticket through Cleartrip on 04th Nov. I didn't get PNR assigned for my booking. ETA was given as 3 hours from time of booking. But i am yet to recieve PNR well past the ETA, There is no way to reach out to your customer care as well.

Trip ID:[protected]
Travel leg awaiting PNR:Mumbai to Trivandrun (Spice Jet)
Email:[protected]@gmail.com...

Hi there
I want to refund my ticket as it was cancelled by airline due to covid 19
My trip I'd
[protected]
Customer name
Muhammad Riffat
Dubai to Islamabad

We booked a flight by Cleartrip for vistara from (Delhi to Indore on 4th April 2020) and then the flight was cancelled due to covid 19.We contact to vistara assistant for the refund and according to them they refund our amount (₹25000) to Cleartrip, but now they are not ready to give our refund Amount (₹25000) and giving axcuses to us for this. Kindly refund our amount as soon as possible.
Please do the needful

Dear Sir,

As per the new guidelines dated 07/09/2020 by Supreme Court for refund of the tickets which are cancelled due to COVID-19. I have purchased the tickets for my parents for their trip to Srinagar & Leh, 1 ticket from Mumbai to Srinagar (Spice Jet) and 2nd from Leh to Mumbai (Goair) due to COVID-19 the flights have been cancelled and hence as per the new guidelines you are requested to provide me the full amount as refund at your earliest. The details of the flights and passenger are as follows:-

Trip Id :[protected].
Booking Date: 30/12/2019
Date of Travel : 20/06/2020 Mumbai to Srinagar.
Time : 05.15 BOM to 8.15 SXR
Airline PNR : JH9M5EFlight : Spice Jet SG 6280
Passenger Name : [1] Pravina Shah & [2] Pramod Shah

Trip Id : [protected].
Booking Date: 09/02/2020
Date of Travel : 28/06/2020 Leh to Mumbai.
Time : 07:00 IXL to 11:30 BOM
Airline PNR : Q7YH9MFlight : GoAir G8 386
Passenger Name : [1] Pramod Shah & [2] Pravina Shah

I have received email from Spice Jet for refund which they have made to "Cleartrip" for Amt Of Rs15640/- on 18 Sep 2020, but till date cleartrip has not send me the refund amount after soo many reminder.

you are requested to provide me refund of both the trips.

I have booked hotel Cleartrip with trip ID is[protected] but due to some serious problem in my family I was not able to used the service. As per booking policy of Cleartrip they said you can cancell the booking any time we will refund your money back.

But now they are not ready to refund my money.

Ketan shah
[protected]

Trip ID[protected] has been cancelled on 13-October-2020. The airline (Indigo) cancelled the flight.

Since 13-October-2020, 16 day have gone (till today, 29-October-2020) but the amount has still not been credited to my original mode of payment.

Repeated calls to the call centre number [protected] has the same response - "The tickets have been cancelled and the status is refunded. Please wait for 5-7 days."

On the last call, I had spoken to a person named Vijay Mishra. He mentioned that the refund has not been processed. This matter will be escalated.

However, I have not received any further information from him or Cleartrip thereafter. No one is able to provide any information on what is wrong and how long it will take to refund.

This is looking like a scam and fraudulent action from Cleartrip.

Please expedite this matter so that a resolution could be reached.

Images of email communication and cancellation details from cleartrip.com has been attached for reference.

Hello,

I had a flight booking on date 23rd may 2019 (Trip Id:[protected]. Which was cancelled due to covid pandemic. As per government guidelines they have to make full refund to the customer. But they given me the credit shell amount, Which i can use while next booking.

Now I am doing a booking for same passengers, route, flight. But when I am applying PNR for using Credit Shell amount. It is not working.

I have emailed to Cleartrip to this issue but did not got any response yet.
Now I am fed up by waiting for there response. I want confirm my booking but not able to that because of irresponsible service of Cleartrip.

Please make refund, Now I don't have trust on Cleartrip. Worst service provider.