ClearTrip Complaints & Reviews

I had made a Air Travel Ticket Booking for a round trip ticket (7, 10 May 2020) the same got cancelled due to Covid 19.

I am trying for a refund from Cleartrip since May 2020 however they are just responding with automated emails on how to use a credit shell which i clearly dont want

As the supreme court has also ruled that travel agent has to refund to the passenger for tickets cancelled during covid -19

I am trying to reach cleartrip customer care through phone for the past many weeks daily. However most of the times the phones get disconnected or waiting time is more than a hour

By luck i got connected once to the customer care the executive asked me to call the airline as they have to refund with no other option i contacted Air India. They clearly denied that the travel agent has to refund you have not paid ask refund from the airline

Since then cleartrip is harrasing me for all the emails i send them they reply their with automated emails on how to use a credit shell i have more than 15-20 emails as proof

The passenger for whom i booked is not going to travel on a future date hence i need a refund at any cost

I had booked flight tickets through ClearTrip. Due to Covid, the fights were cancelled. The Airlines claims to have refunded the booking charges to Clear Trip. However, ClearTrip did not transfer the money back to my account.

Trip ID:[protected]

I had booked flight tickets through ClearTrip. Due to Covid, the fights were cancelled. The Airlines claims to have refunded the booking charges to Clear Trip. However, ClearTrip did not transfer the money back to my account.

Dear Sir,

I have booked AIR India flight ticket from travel agent Cleartrip (Trip ID :[protected]. My destination was Dibrugarh to Bangalore, travel date was 8th July 2020. But flight was cancelled due to COVID. And same time I have checked with Airlines to cancellation process. As per Air India team I can use this ticket with fare difference Or I can cancel, if I canceled the ticket I will get full refund. On 8th Oct I have given request for cancellation to Clear trip but I got Zero refund. As per Clear trip team “booking airline has processing with open ticket or free amendment” but before I canceled the ticket I have given request for reschedule but as per AIR India it’s not a free amendment fare difference will be applicable & they confirm me that If I cancel the ticket I will get full refund & as ticket was booked through Travel agent & I should get touch with Clear trip, before that I also tried to call Cleratrip customer care number but it was not available.

Would requested to you, please help to get my refund. Thanks.

Regards
Akhil gogoi
[protected]

Hi Ticket has been cancelled due to covid19 and amount credited to credit shell. I twitted and cleartrip people agreed that amount is there in my credit shell but i am not able to book ticket. I am chasing them in twitter but no reply. When i am trying to book the ticket still i am getting the same error. Could anyone help me here. I am getting so many fraud calls also.

My trip id with Cleartrip is[protected], I was trying to reschedule my ticket on their app, they have scheme called Flexifly where they refund Rs 3000 if you reschedule your ticket basically “reschedule for free” scheme, I tried on their app and my bank Ac was debited with Rs 3501 on 3rd October but no ticket was generated, now they say it’s failed transaction but my bank confirmed that it was successful under the transaction id 70001054, now they are not returning my money, neither they are giving me a refund of the original ticket, in total they owe me Rs 6501, they lie and never return their calls and that too they callback once after emailing them 100s of times, I am sick and tired of dealing with them since past 3 weeks, they do not even have a direct email id or phone number, their reviews on twitter and google is filled with such complaints, strict action needs to be taken oresle they will keep looting customers.

Please advise what help you can provide.

Flight got cancelled on 23 March or Mumbai to diu. I was told I'll get refund by 19 October. It's been almost 7 months. I haven't received any refund nor a mail or any call from Cleartrip agent.

Hi,

I cancelled tickets last month for the date of 12th September and 25th September with indigo.
They have released the refund, and have asked me to check with you on the following.

PNR

OHYTHC
QDB2WB

Name : Rajvi sanjiv Sheth

Please update me on the refund

Reference details - Flight on Egypt Air - Dubai - Sharm El Sheikh return (Trip ID: [protected]) - Booked under the name of Farzeen Pal for 2 passengers for May 22nd and return May26th

Complaint
1. ClearTrip has been giving me the run around for my airfare refund. After multiple calls from my end from sept to oct - have made about 10 calls. They keep saying airline has not approved ... no reason given, no follow up. They escalate after i ask them and keep following up

2. After promising me a call back no one calls back or gives a status.

3. Today/ 19th Oct I got was told (no official communication) that the airline will be giving me a credit voucher to be used and this will take time . I was shocked as my friend who was on the same flight and booked thru clear trip got a refund on his card - trip id [protected] of AED 8048.

So I am asking how incompetent is the clear trip department that they process for one and not the other. They also do not care about customer service - have standard responses - sorry for the inconvinence. We will get back to you.

Please help me get my refund back. Never will i use ClearTrip again

We have booked the Vistara flight using Cleartrip in March but due to COVID-19 we had to cancel it. As per the communication by Vistara, they have already refunded the amount but cleartrip is not processing the refund to our account.

Trip ID[protected]

Date of incident : 08-Oct-20
Trip ID :[protected]
Ticket was booked on Cleartrip website from Hyderabad-Chennai
PNR was not generated
Intimation received from Cleartrip that refund will be processed in 5-7 working days. It has been 10 days now and no refund received.

Trip ID[protected]. Fight ticket booked on 22Feb2020. Fight got cancelled by airlines on 22May2020. First they said 3months for refund. After 3month extended 1week. After 1week again 48hs, then 1week, 48hrs, 4-5days like that they extended. On September, they said only they'll refund for Emirates flight and no refund for Etihad, Because Etihad is non refundable ticket. And they said 4-5days refund will be in my account. After 1week, again they said 48hrs to check with finance department. Then after 48hrs, they wants my full bank details even my birthdate and birthplace. 8months gone still I didn't get my refund from them. Worst service. They don't have any contact number. I sent many mails and asked about their contact details. Still now I didn't receive from them.

Hi, I am trying to cancel the booking online but it shows some error .
Please help me in cancellation.
Non of your phone no is working.

Please mail me - Pinaki.[protected]@gmail.com
Or, Call me - [protected]

I had booked one ticket for 24 Mar 2020 in Spice jet through Cleartrip. That ticked was cancelled and I got a mail from Spice jet that your amount (I paid 348 AED and in my credit shell 292.8 AED) will be in Credit shell and you can use it for same passenger for future booking.
Yesterday (16 Oct 2020) I call the customer care and request for a booking for me on 23 Oct 2020 to (Dubai-Cochin) after that I got a mail from Cleartrip (CSFF Support) asking my booking details. Today they send me mail that they are recommending for me Dubai-HYD-Cochin (around 14 hours). In cleartrip website its showing Dubai-Cochin direct flight for 292 AED and I don't know why they are recommending for this flight (and saying TRAVEL SAFE).
Attaching the mail from CSFF Support

CSFF Support
12:27 AM (18 hours ago)
to me

Dear

Greetings from Cleartrip

We have checked for seat availability and the fares for the given dates.
THU 22 OCT, 2020

SG 180, SG 181
DXB (T2) - 19:25 to HYD - 00:40
Estimated travel time: 3 hours 45 minutes

Layover Time: 6 h 20 m
SG 181 (Change Of Aircraft)
HYD - 07:00 to COK (T1) - 08:30
Estimated travel time: 1 hours 30 minutes
Connect 11h 35m

488.80 AED Air Fare
Our system shows the fares are higher on your chosen dates.

Credit shell balance : AED 292.80

Air fare : 488.80 AED

Fare difference : 196.00 AED

Cleartrip Charges :53 AED

Total Amt payable : 249 AED

If you wish to proceed with the credit shell utilization, we will send you a payment link. Once we receive the payment, we will issue the tickets and email the ticket copy within 2 hours

Please confirm if you would like to proceed with the credit shell utilization. We will issue the tickets and email the ticket copy within 2 hours.

Kindly note fares are dynamic in nature . They may change at the actual time of booking.

Thank you for your patience.

Regards,
Cleartrip Support

CSFF Support
12:27 AM (18 hours ago)
to me

Dear Biju

Greetings from Cleartrip

We have checked for seat availability and the fares for the given dates.
THU 22 OCT, 2020

SG 180, SG 181
DXB (T2) - 19:25 to HYD - 00:40
Estimated travel time: 3 hours 45 minutes

Layover Time: 6 h 20 m
SG 181 (Change Of Aircraft)
HYD - 07:00 to COK (T1) - 08:30
Estimated travel time: 1 hours 30 minutes
Connect 11h 35m

488.80 AED Air Fare
Our system shows the fares are higher on your chosen dates.

Credit shell balance : AED 292.80

Air fare : 488.80 AED

Fare difference : 196.00 AED

Cleartrip Charges :53 AED

Total Amt payable : 249 AED

If you wish to proceed with the credit shell utilization, we will send you a payment link. Once we receive the payment, we will issue the tickets and email the ticket copy within 2 hours

Please confirm if you would like to proceed with the credit shell utilization. We will issue the tickets and email the ticket copy within 2 hours.

Kindly note fares are dynamic in nature . They may change at the actual time of booking.

Thank you for your patience.

Regards,
Cleartrip Support

Dear Team,
I booked a ticket for two passengers for delhi-edmonton and return[protected] for march flight but due to pandemic my flight got cancelled and i filed for refund. I also followed up with my air line AIr Canada for refunds . Now I got a mail from Air Canada that they have refunded the amount on 21st august 2020 but cleartrip is not refunding the amount back to me neither its acknowledging that it has got any refund.
Air canada has provided with reference no.s, receipt, date and amount and they have said that they doubled checked and funds are with cleartrip from 22 august 2020.
details of my flight -
Trip ID:[protected]
PNR K8QS4D
DATE TRAVEL[protected]
NAME BHUPINDER SINGH AND SUKHJINDER KAUR
TICKET NO[protected]-336-337

Please help for refund. I have attached air canada screen shots and sent many many times to cleartrip for no reply.

Regards

I had travelling ticket on 20/4/20 with spice jet. Flights got can celled due to covid reasons. I cancelled the ticket and spice jet gave me a credit shell. Also this is visible on spice jet site. While I am trying to book new ticket with same passengers and same credentials as used before . I am not able to use this credit shell amount on cleartrip site. Its frustrating as they do not have any contact phone and no response on mails despite so many mails. My ticket id with cleartrip is [protected]

Please provide my refund from clearTrip. I was booked a flight ticket on 31 May from patna to kochi via Mumbai and flight was cancled by airline. Already contacted airline by me and they was refunded to clearTrip but clearTrip not refund to me.

This is with reference to My mails and call received from Cleartrip and my trail mails and mail received from spice jet state and confirm that thay have given full refund. Cleartrip have assured many times me that they are looking into my pending refund from spice jet goa mumbai ticket on 27 April 20 the said flight cancelled by air line due to Covid 19 lockdown.

I will request you to look into matter and give credit of pending refund to my payment mode.

Bhavesh Vyas

MSG RECEIVED FROM SPICE JET

Dear Mr.Vyas,

PNR .:C8C4GC

Greetings from SpiceJet!!

This is with reference to your trailing mail regarding your concern.

Please note that we have processed the full refund towards the same travel agency account dated 8-Aug-2020.

We would request you to get in touch with the respective travel agent to claim the refund.

The refund shall be as per their own terms of the contract.

Further, for immediate assistance, you may check our 24*7 Live Chat option on our website.

Assuring you of our best attention at all times.

Thanks & Regards:
Priyanka Rana
Customer Experience,
SpiceJet Ltd.321 | Udyog Vihar | Phase IV | Gurgaon - 122016| India
E-mail : [protected]@spicejet.com
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Download the Official SpiceJet

Sir,

I contacted Mr. Rehan of Cleartrip on 20th Sept20, he confirmed Del- HYD- SAG flight canceled. I requested to share the first Airline confirmation.
But without my consent and confirmation, Cleartrip Cancelled the flight and stating that full amount will get refund.
I checked on same day with the Airline for other flight ( as my family to travel) and learnt that flight not got canceled and we booked the same flight at higher price.

For Return SAG - DEL, I got confirmation from SPICE Jet that flight cancelled and will refund full amount to agent.

Now cleartrip has deducted the amount ( Rs. 12000/- approx ) and not listening to request. and not paying the difference of Higher amount I paid for the flight.

I need the compensation, from Cleartrip fro Difference in Amount + Inconvinience cause.

Hi,

I tried booking hotel with Cleartrip few days back and at that time my money got debited but the booking got failed.
Its been now more than 7 days but still i haven't received any refund. I am trying to login in the Cleartrip Account but there no failed booking is getting listed.

I have my bank statement showing the amount deduction against booking with Cleartrip.

Kindly do the needful to initiate the refund as early as possible.

Refund amount 4654