ClearTrip Complaints & Reviews

I had booked flights tickets through www.cleartrip.ae (Uae) web portal on 19th march. Due to covid pandemic, these tickets were not utilized due to the lockdown from 22nd march 2020. I sent an email for cancellation to spice jet airlines. On 9th june 2020 we received confirmation email from spice jet stating that the refund have been done in the trip id of your website a week ago (Email attached), but no refund has been done from cleartrip’s...

Respected sir/madam,

I hope this email finds your goodself in healthy and spirited state of body and mind.

I would like to draw your kind attention towards shoddy service of airline operators and how nonchalantly they play with consumers money with literally no accountability.
Sir i had booked an air travel ticket from delhi to goa and back for my travel dates 01 april 2020 to 4th april 2020 via clear trip booking site with reference trip id[protected]. The total cost of my fare was rs 33, 524/- and the receipt is attached below.
When the lockdown was declared by our hon’ble prime minister on 22nd of march 2020, i cancelled my trip on 23rd march 2020 taking a proactive call on widespread pandemic and as a law abiding citizen adhering to guidelines laid down by goi for prohibiting travels.
Now after cancellation i have been incessantly taking and requesting my refund of rs 33, 524/- from clear trip and also to the concerned airlines spice jet and vistara just to get no refunds till date or only to hear from them that - “we checked your refund status with our finance team. Due to the current covid-19 lock down situation, unfortunately there has been a delay in getting the refunds processed. This is because we are receiving a huge number of refund requests from our customers as well as we are operating with very limited resources. Our finance team is trying hard to process as many requests as is humanly possible to meet timelines.”. This message is simply auto generated and which keeps appearing every time i write an email to them for my refund.

It seems clear trip is simply dodging me by throwing the ball into airlines court and vice versa. Also nobody is there to either assist or pick up our calls from customer care service desk from clear trip.

Sir, with this kind of service its very difficult for a normal citizen to trust these aviation tour operators like clear trip and allow them to play with our hard earned money. I have been suffering such mental agony that it is undescribable. I request you to kindly intervene in order to address to my grievance and help me to get my refund from clear trip.

With regards,

Himani shali
A citizen of india
M=[protected]

I booked a flight from Goa to Delhi on 26, December, 2019 having trip I'd no.[protected]Indigo Airlines).Showing payment failed but debited from my account and not refunded till date after so many attempts.
Amount- Rs7089

I want refund. Flight was cancelled by spice jet i booked ticket through clear trip. I emailed to spice jet they responded your refund is initiated but still clear trip is not refunding my ticket fare.

Reference to the mentioned trip id:[protected] it is informed by the airline authority that the ticket is not valid.
You people have cheated me by providing false ticket and collect money.
It is suggested to return my money back.
Regards,
Kaushik bhadury

I had booked tickets with cleartrip for lufthansa airline, the trip id are
Trip id:[protected].
Trip id[protected]
Trip id[protected]

Received a communication saying that airline has reversed amount, upon checking again, they are saying airline is not refunding the amount.

Checked with the airline and they confirmed the refund will be done.

The team has failed to communicate

The company is neither refunding my money, nor responding at all. The service has disappeared from the scene. Another credit shell created by them is not working.

No refund - trip id: [protected]
No credit shell[protected]

Extremely irresponsible behaviour from the website.

I am trying to reach the customer care of cleartrip but no one is responding. I need status of refund for PNR

TP8YSX

I booked a ticket on 5th june 2020, trip id[protected] i did not cancel this ticket as it got automatic cancellation of my refund -19 but i got refund rs.19716 but if i canceled my refund myself, why did i get so much amount? If i canceled my ticket automatically, why did not i get my full amount refund?

Hi,
I cancelled my tickets with cleartrip on 13th march, 2020 due to the covid-19 issue and was informed that i would get my refund within 60 days. After following up with them, i was told that the refund application (Ra) was raised on 07th may (I don't know why they waited for almost 2 months to raise the ra) and i would get a refund after 60 days of raising the ra. I patiently waited for another 60 days only to be told by then that they are waiting for the airline to refund the money (Airindia in this case). I checked with the airline and was told that the ticket refund was already done from their side and asked me to check with clear trip.in spite of repeated emails, they keep insisting that they still haven't received the refund from the airline, whereas the airline says that the status for the ra shows as refunded in their system and that i should check with clear trip. I am slowly losing my patience and want this sorted out at the earliest. Kindly help me resolve this at the earliest and have my money refunded.

I have already sent them 100's of mail and the airlines have stated that the refund has been processed to Cleartrip. Yet they aren't responding to mail neither providing refunds. Attaches mail from the airlines

Dear team,

Cleartrip is not refunding my money for booking which was cancelled 3 months back. They dont have an option on calling via phone and do not respond well to emails.
They have have received inr 2208 on 6th apr from goair.

Pnr no is c56kts.

Regards,

Sagar bhagat

It’s already around a month and still didn’t refunded for a flight booking that did not go through but amount was deducted from icici bank details are below
Trip id
[protected]
Booking summary
Raipur → ahmedabad
14 jun, 1 travellers
Booking amount
Rs. 6, 972

Details of your booking
Trip id
[protected]
Booking summary
Raipur → ahmedabad
14 jun, 1 travellers
Booking amount
Rs. 6, 737

Trip id:
[protected]

My march flight was cancelled by indigo and they have already refunded the money back to cleartrip. But since last 1 month cleartrip hasn't refunded my money back - they keep asking me to wait for 10 days.

Cleartrip seems to be a fraudulent group, they have received the refund from the airlines 3 months ago and up until now they did not refund the money, every week i call them and they say 3 to 5 days the amount will be reflected into your account, a big mistake to deal with a such cheap website, pay more at a trusted site rather than to risk all your money with cleartrip

Dear cleartrip
I was booked goair flight ticket from indore to ahmedabad on date 1-jul-20 but flight was cancelled then i call to goair for refund they iniciat refund ticket and told me u r refund will come via cleartrip but till i now not getting my refund

I have booked ticket for my parents(Avinash Chandra Shukla and Renuka Shukla) from cleartrip for New Delhi - Amsterdam( return ) for May 02, 2020 - May24, 2020.

Because of Corona, It has been cancelled by Indigo and as per indigo they have refund around 63 thousand INR to cleartrip
Its been since 70 days i have not received my amount in my bank account.I am continuously mailing cleartrip for the same issue.But I have not received my amount.
ClearTrip Trip Id:[protected]

Attached confirmation mail that i received from Indigo that they have return my amount to cleartrip on 29th April.

[protected] trip i'd... Issue with flight reschedule...

Pnr/booking ref.: tmuwka
Status date of booking* payment status
Confirmed 16feb20 11:51:03 (Utc) approved
*booking date reflects in utc (Universal time coordinated), all other timings mentioned are as per local time.

Indigo passenger (S)
Check-in now flight status
1. Mr. Amrendra kumar

Indigo flight (S)
Date from (Terminal) departs flight number
(Aircraft type) check-in/bag drop closes to (Terminal) arrives via
19 apr 20 mumbai (T2) 08:50 6e 5373
(A320) 08:05 patna 11:25

Pnr. Tmuwka

I had booked ticket with the travel agency named cleartrip pnr:-yfqnsa, c9zfkp.
Due to lockdown all flights were cancelled by the state government so it was impossible for me to travel on 30th april under pnr - yfqnsa. So that means if i was not able to go manglore then it is obvious that my tickets under pnr c9zfkp will also get cancelled. But still i am getting charged cancellation fee of 11, 508. Also the tickets were cancelled in the month of april when the lockdown was extended by honourable uddhavji bala shaheb thackeray. It’s been more the 70 days now i haven’t received a single penny back and i am trying and asking the agency and airlines to refund the amount from 15th june.
Today i got email from they that they will refund me amount of inr 714 and the amount i paid for booking was 24, 407. The tickets got cancelled due to lockdown extension then why these agencies are doing such fraud.