ClearTrip Complaints & Reviews

Respected sir/madam,

i would like to submitt a complaint regarding clear trip booking site /operators who have refunded only rs 3236 amount against my total booking fare of rs 33, 524/- for my booking trip id[protected] for dates 1 to 4 th of april 2020 as given vide their email dated 20th july 2020 attached below.They have deducted service charges and cancellation charges for services unprovided to me and cancelled due to lockdown imposed by goi.

This is highly condemnable as for a middle class person every penny counts. I request your goodself to kindly blacklist clear trip and direct clear trip to refund my other charges taken in name of service charge and cancellation charges along with my ticket costs to bail me out from causing further mental agony and pain.

Both of the below flights were cancelled by airlines. And i was confirmed by them that i will get full refund for the same, however cleartrip did not provided me the full refund. [i booked ticket from amazon.in site. Didnot knew they have their internal tie up with cleartrip. When i tried to cancel off tickets, i was then routed to cleartrip site]

Pune → kolkata fri, jul 03, 2020 indigo 6e 623 pnq 02:55 | pune - lohegaon (Pnq) to ccu kolkata - netaji subhas
And
Kolkata → pune tue, jul 07, 2020 air asia i5 598 ccu 20:30 | kolkata - netaji subhas chandra bose airport (Ccu) to pune - lohegaon (Pnq)

Their site shows below payment details:-

Base fare ₹ 3544
Gst (Airline) ₹ 206
Taxes and fees ₹ 2475
Total ₹ 6225

₹ 6225 paid via deposit account
Refund ₹ 4228.0 (Why ₹ 6225 - ₹ 4228.0 = ₹ 1997 less?)
₹ 3253 paid via to deposit account
₹ 975 paid via to deposit account

Whereas i have only received :
₹ 2620.50 transaction id : at201830004000010059080 amex credit card order id :[protected]
₹ 622.50 : cashback in amazonpay account (While booking the tickets) order id : p[protected].
—
Total : ₹ 3243

I still need to receive ₹ 2982 more.

I have dropped them email, sent them chaser mails. Raised ticket on their site #11416456, still they did not get back to me with any concrete information.

I had cancelled my flight ticket on 04/03/2020 form bom to bkk round trip. Due to covid-19 pandemic. But refund amount not credited in my a/c. Till now. I had try to contact their customers care number but they're not responding always switch off.. My trip id:[protected] and[protected]... Pls help me to refund

I had cancelled my flight ticket on 04/03/2020 form bom to bkk round trip. Due to covid-19 pandemic. But refund amount not credited in my a/c. Till now. I had try to contact their customers care number but they're not responding always switch of...

Rajeev singh

Cleartrip has not processed my refund amount after my airlines cancelled. They are non responsive to complaints and have also suspended their customer support.

I am tired of mailing cleartrip i have gotten the email from go air that my money has been transferred to the cleartrip and after that it's been more than 8 days i haven't gotten my money in my account yet. My trip id is[protected]

I had booked an Indigo flight from Mumbai to Bangalore trip I'd [protected] fro 29th March.
Flight was cancelled by Airline due to COVID. I received a mail on cancellation and assured of refund by June 31. I received refund of Rs 560 against Rs 3737 on July 18.
When flight is cancelled by airline what's customer fault to get penalized.

I had booked flights tickets through www.cleartrip.ae (Uae) web portal on 19th march. Due to covid pandemic, these tickets were not utilized due to the lockdown from 22nd march 2020. I sent an email for cancellation to spice jet airlines. On 9th june 2020 we received confirmation email from spice jet stating that the refund have been done in the trip id of your website a week ago (Email attached), but no refund has been done from cleartrip’s...

Respected sir/madam,

I hope this email finds your goodself in healthy and spirited state of body and mind.

I would like to draw your kind attention towards shoddy service of airline operators and how nonchalantly they play with consumers money with literally no accountability.
Sir i had booked an air travel ticket from delhi to goa and back for my travel dates 01 april 2020 to 4th april 2020 via clear trip booking site with reference trip id[protected]. The total cost of my fare was rs 33, 524/- and the receipt is attached below.
When the lockdown was declared by our hon’ble prime minister on 22nd of march 2020, i cancelled my trip on 23rd march 2020 taking a proactive call on widespread pandemic and as a law abiding citizen adhering to guidelines laid down by goi for prohibiting travels.
Now after cancellation i have been incessantly taking and requesting my refund of rs 33, 524/- from clear trip and also to the concerned airlines spice jet and vistara just to get no refunds till date or only to hear from them that - “we checked your refund status with our finance team. Due to the current covid-19 lock down situation, unfortunately there has been a delay in getting the refunds processed. This is because we are receiving a huge number of refund requests from our customers as well as we are operating with very limited resources. Our finance team is trying hard to process as many requests as is humanly possible to meet timelines.”. This message is simply auto generated and which keeps appearing every time i write an email to them for my refund.

It seems clear trip is simply dodging me by throwing the ball into airlines court and vice versa. Also nobody is there to either assist or pick up our calls from customer care service desk from clear trip.

Sir, with this kind of service its very difficult for a normal citizen to trust these aviation tour operators like clear trip and allow them to play with our hard earned money. I have been suffering such mental agony that it is undescribable. I request you to kindly intervene in order to address to my grievance and help me to get my refund from clear trip.

With regards,

Himani shali
A citizen of india
M=[protected]

I booked a flight from Goa to Delhi on 26, December, 2019 having trip I'd no.[protected]Indigo Airlines).Showing payment failed but debited from my account and not refunded till date after so many attempts.
Amount- Rs7089

I want refund. Flight was cancelled by spice jet i booked ticket through clear trip. I emailed to spice jet they responded your refund is initiated but still clear trip is not refunding my ticket fare.

Reference to the mentioned trip id:[protected] it is informed by the airline authority that the ticket is not valid.
You people have cheated me by providing false ticket and collect money.
It is suggested to return my money back.
Regards,
Kaushik bhadury

I had booked tickets with cleartrip for lufthansa airline, the trip id are
Trip id:[protected].
Trip id[protected]
Trip id[protected]

Received a communication saying that airline has reversed amount, upon checking again, they are saying airline is not refunding the amount.

Checked with the airline and they confirmed the refund will be done.

The team has failed to communicate

The company is neither refunding my money, nor responding at all. The service has disappeared from the scene. Another credit shell created by them is not working.

No refund - trip id: [protected]
No credit shell[protected]

Extremely irresponsible behaviour from the website.

I am trying to reach the customer care of cleartrip but no one is responding. I need status of refund for PNR

TP8YSX

I booked a ticket on 5th june 2020, trip id[protected] i did not cancel this ticket as it got automatic cancellation of my refund -19 but i got refund rs.19716 but if i canceled my refund myself, why did i get so much amount? If i canceled my ticket automatically, why did not i get my full amount refund?

Hi,
I cancelled my tickets with cleartrip on 13th march, 2020 due to the covid-19 issue and was informed that i would get my refund within 60 days. After following up with them, i was told that the refund application (Ra) was raised on 07th may (I don't know why they waited for almost 2 months to raise the ra) and i would get a refund after 60 days of raising the ra. I patiently waited for another 60 days only to be told by then that they are waiting for the airline to refund the money (Airindia in this case). I checked with the airline and was told that the ticket refund was already done from their side and asked me to check with clear trip.in spite of repeated emails, they keep insisting that they still haven't received the refund from the airline, whereas the airline says that the status for the ra shows as refunded in their system and that i should check with clear trip. I am slowly losing my patience and want this sorted out at the earliest. Kindly help me resolve this at the earliest and have my money refunded.

I have already sent them 100's of mail and the airlines have stated that the refund has been processed to Cleartrip. Yet they aren't responding to mail neither providing refunds. Attaches mail from the airlines

Dear team,

Cleartrip is not refunding my money for booking which was cancelled 3 months back. They dont have an option on calling via phone and do not respond well to emails.
They have have received inr 2208 on 6th apr from goair.

Pnr no is c56kts.

Regards,

Sagar bhagat

It’s already around a month and still didn’t refunded for a flight booking that did not go through but amount was deducted from icici bank details are below
Trip id
[protected]
Booking summary
Raipur → ahmedabad
14 jun, 1 travellers
Booking amount
Rs. 6, 972

Details of your booking
Trip id
[protected]
Booking summary
Raipur → ahmedabad
14 jun, 1 travellers
Booking amount
Rs. 6, 737