ClearTrip Complaints & Reviews

Hi, my name is k. Sanjeev kumar. I booked an air ticket from delhi to chennai (4 passengers) for travel on 17th may. With pnr aw65xx. I paid 12276 rs. I got a message from indigo that it got cancelled due to covid lock down and an amount of 11180 will be transfered credit shell which can be used within 1 year. Today when i checked with the airlines they messaged that the airlines recieved only 11180 rest 1096 rs is with the travel agent clear trip. They have even processed a refund of 11180 rs on 5th of may and will be reflected in travel agents original mode of payment and asked me to check with them. When i logged into my cleartrip account to check my ticket status it shows no bookings for this account. I am perplexed. How to resolve this issue?

I had booked a few flight & railway tickets on the cleartrip website
With the following trip ids
1. [protected]
2.[protected]
3.[protected]

But all these tickets got cancelled because of the nationwide lockdown due to covid19. However when i tried to contact cleartrip about this, neither their telephone helpline nor their online support was functioning.

This is causing me a lot of frustration with the service of this company and hence i would request you to take some action against them

Trip id[protected]
Im writing with extreme disappointment regarding the cancellation of g8 336 bom to cok on[protected].
It was devastating to receive the message of cancellation on[protected] at 10:13pm. During the current pandemic situation we received all the entry pass from the states to fly to cochin and the last minute cancellation was disappointing. We have tried to reach all the call centers of go air and there was no update.

So with all respect kindly do the needful to arrange the refund for the ticket to avoid further proceedings from our side to the concerned legal authorities.

I was cancelled a flight ticket trv. To shj 3 months back. But the refund amount not yet credited. The details are attached below

Ref: trip i d.[protected]. This is inform you i had booked 3 tickets for my family. Visakhapatnam to delhi on the 3-4-2020 unfortunately due to pandemic lockdown flights were cancelled and therefore i cancelled my ticket on[protected]. I was promised credit of complete refund on[protected] at 12:03 pm but to my dismay no credit and no response from your such a prestigious company which now proves to cheat it’s premium customers and donot care for them. Be assured when your company cheats
Customers good lord is gonna cheat you and get you into big loss for sure. But i shall bring into media and legal proceedings about your system. So be assured your company will be served legal notice as i have all necessary information and evidence which proves that airline has given you full refund but you people donot have a heart to give back to customers, just give them mental torture.

I had booked a delta airlines return flight bengaluru to san francisco for march 20 2020
Due to corona the trip was canceled
I am yet to get any refund
Multiple emails have proven futile
They say delta airlines has not raised refunds and delta airlines is saying cleartrip has not raised a request of refund with them
Trip id[protected]

Details as below

I've checked with spicejet (Pnr w89gwi) and indigo (Pnr upbp3u) and both airlines have confirmed that full refund has been credited to the cleartrip so they need to credit it to my source a/c

I have been trying to reach them for past one month but they are not reachable and clearly ignoring my twitter handles (Because that's the only official place where i could actually go and write something)

I have already shared the trip id and pnr details with them but they have never responded over dm.
You don't have a functional email support, their call center never connects the call for my trip id.

On may 1st, the airlines have confirmed that full amount has already been refunded to cleartrip and i need to check with them. They just aren't reachable and my money is stuck with them.

I attempted to make an online payment for a flight booking for gulf air from mumbai to manama on 20th may 2020 at www.cleartrip.com of rs. 17771.
Trip id:[protected]
Amount : rs.17771
Payment was unsuccessful and booking was failed. After checking my bank statement i noticed that amount was debited from my account.
Under payment failed trip it was shown that if account was charged then refund will be done in 3-12 days. But still i have not received the refund. I tried calling cleartrip helpline but couldn't connect as it was saying that all support will be given online at www.cleartrip.com/support but under this failed transactions details are not given for support.

My transaction was done through icici credit card. After speaking to icici customer care, they said that cleartrip should initiate refund process and after that it will be credited to my account. Transaction no of payment debited from icici card is [protected]

I hereby demand cleartrip to refund the said amount without any further delay!

Regards,
Jiji

My flight for 28th may was cancelled by indigo and they provided me credit shell for that cancellation. As i booked the ticket on cleartrip i tried to utilise my credit shell on cleartrip for my new booking but i am not able to use it as when i am putting the pnr of credit shell of cancelled flight cleartrip is showing pnr invalid. I have mailed cleartrip regarding this 36 hours before but my issue is ye not resolved. I am in urgent need of flight booking but still cleartrip is taking too long.

I need my refund for flight which got cancelled on 26.03.2020. They asked for 60 days time gap to process refund, which i gave. Even now they are not at all looking at my query. My order id :[protected]

Good afternoon
Above mention cleartrip id is cancelled 3 month before and till now i didn't receive the my refund amount. Whenever i called cleartrip always they said soon u will get back but still i am waiting.
Kindly do the needful.
Thanks

I have booked my flight with air asia through cleartrip for 3 person. The return flight to delhi - bali was scheduled between 29th march/ 3rd april 2020. The flight was cancelled by air line due to covid-19. My trip i’d with cleartrip is[protected] on the name of vishal kumar verma / jyoti verma / shikhar verma.
I have been constantly following up with cleartrip for almost two month now for full refund but with no results. Cleartrip is passing the buck on air asia and they say that i should follow with travel agency. Cleartrip have even stopped their phone customer care & email support. Despite constant follow up through email / social media ; i am yet to get my flight refund. This is my hard earned money and i cannot let it go to a cheat organisation. Please if you can help me on this.

Dear sir,
Pl note that i have booked indigo flight ticket thru cleartrip through trip id:[protected] and pnr no rn577n for 27th may, 2020. This flight has been cancelled by the air lines. I have checked with the airlines who have already creditted the amount to cleartrip account on 28th.
Since 28th till the time i am trying to rebook the tickets through cleartrip site but they are claiming that the credit shell is not linked with this pnr. This totally harassment. I desperately want to book fresh ticket for 31st as my family is stuck up at kolkata due to lockdown.
Every moment the ticket price is increasing. I am suffering without my any fault and negligence attitude of cleartrip.
Pl help me out immediately.
Rgds, md. Tanweer alam

This is sheer mismanagement of public funds and this puts a dent on public trust in these online booking portals such as cleartrip, in this case.

Airline has cancelled the flights and left the funds with cleartrip and cleartrip has so conveniently chosen to withhold my funds since 24th march, 2020 till date.in the email dated above, cleartrip is misleading me and not giving me exact date even after 2+ months of flight cancellation.

I implore you to please do the needful and have my funds released from the claws of cleartrip. I’ll never book any flights through cleartrip in future. This is sheer misuse of the present covid 19 situation across the country that some portals such as cleartrip are taking its customers for a ride.

Hi,
I have booked a ticket through cleartrip (Trip id[protected] on may 23rd for travel on may 27th. It was confirmed ticket from air india (Pnr h3gsq).
Meanwhile, i had to cancel the ticket due to change of plan (After delhi-gzb border was sealed due to covid-19).
So i cancelled the ticket through cleartrip itself on may25th. Got confirmed message online. But didn’t receive any mail/sms confirmation. And mow when i check online it says ‘passengers travelled’.
Could you please clarify on this confusion and provide the amount and eta for refund. Thanks

Hello,
I have booked ticket for my faimaly on 19th april 20, which has been automatic cancelled due to corona virus issues. Now, we got confirmation from flight vendor (Indigo), that credit shell has been issues inr - 31098, however there is no information from cleartrip, neither they are picking phone on customer care. There is no process for booking same ticket on another date using credit shell. Need support from dealing with cleartrip kind of companies.

Please help

Sir my trip id[protected] and pnr hi7ygm. My ticket book your company thoroug cleartrip direct booking. Cleartrip app not my not register mobile number and email id. After install your app but not show my booking ticket show this app. Try to your custemer care number but not help. Me. My mobile number [protected] and email id [protected]@gmail.com please refund my money

Hi,

I am 62 old person, booked to & fro ticket between banglore to detroit with lufthansa on cleartrip.
The flight was cancelled by airlines, & the same confirmation message was sent by airlines to us.
We filed the same request in cleartrip website option for refund with reason flight cancelled by airlines.
The initially refund status was stated as 3 days after the scheduled date of flight which was 26 march 2020. After that they gave further information that the refund status will be given by 17th april. Further they delayed it again informing that the status will be sent by 19th may. Now they are stating that "the cancellation request will be processed by 11 july 2020.

Inspite of lufthansa airlines cancelling the flight & sending us the confirmation, cleartrip is not only delaying our refund but also trying to alter the request into 'processing cancellation request'.

Kindly refund me the amount as its huge amount for a retired teacher.

Thanks & regards,
Vijay

Regarding trip id[protected] i booked 2 tickets for sri lanka for march 12. The flight got cancelled due to covid 19. They said i would get refund within 60 days. Its been more than 2 months i did not get a single rupee.

I v appa rao has recently booked the indigo airline tickets on 22nd may, i got the confirmation message after the payment but didn't received the ticket.
Pnr - ywvpkk
Flights number-6e-833
I have tried to contact your customer care ([protected]) but it is switched off