ClearTrip Complaints & Reviews

I booked a ticket from cleartrip last night from hospet junction to mysuru junction at feb. 11 from 4 persons, total of 4964.15inr. My bank charged me successfully but i got "payment gateway error" with the reason "session expired". I received no confirmation of my booking. I wrote to [protected]@cleartrip and my email bounced back immediately and it doesn't exist. I tried to send message through its facebook account and i am told it is not available. I am afraid being cheated. Please help.

Dear Team, due to some of my personal problem I have been cancelled my trip on 28/11/2019. As conversation with your customer care I have come to know that the refund amount will be deposited in my account with in 5-7 working days. But unfortunately I didn't receive any amount in my account till now. For your kind information, my travel date was 26/12/2019. I have been cancelled it before 28 days of my travel.

Need your kind support please on this issue.

Mohammad Amranuzzaman
Mob. # [protected]

I had booked a ticket with cleartrip on 7/12/2019 for which payment failed but money was debited. They sent me an email saying money would be returned within 5-7 days but still haven't recieved the refund. I tried reaching out to the customer care but it's automated and no one available. Please make sure they refund the amount asap. My trip id is[protected].

I had initiated the payment process for a booking of a flight from qatar (Hamad international airport) to dubai (Dxb international airport) on 14th dec 2019 via muscat but my booking did not get through and i was charged the whole amount of 1196 qar from my credit card. I do not have a booking id or anything because i did not receive any message or emails from cleartrip but i do have a screenshot of the page that says my booking did not go through but the payment was initiated. Please find attached the copy of the same. Please help me get my refund. It has put me in a very critical state so i kindly request the kind team at cleartrip to look into this matter and do the needful. Providing my contact and email address below which i have entered on the website during the booking. Please please help me out.

Below email was sent to [protected]@cleartrip.com on 24 nov 2019 from email id [protected]@gmail.com
I have not received any response.

To

Stuart crighton (Founder and chief executive officer)
Prasad menon (Chief people officer)

Trip id –[protected]
Case id – 09753485
Subject – mental harassment caused by cleartrip staff

Dear stuart and prasadbr...

I booked a ticket from cbe to hyd trip id is[protected]Dec 05). Paid rs.5258. But i didn't received confirmation mail immediately from your side. So i booked another ticket cbe to hyd trip id is[protected]., paid 5258. Immediately i got the confirmation. After few minutes i receive the confirmation ticket for trip id[protected]. I dont want two tickets on the same day. So i cancelled the ticket of trip id[protected]. Cancellation also accepted and i received the refund rs. 748. December 05 morning i went the check in inside the airport, that time the staff from indigo said, my ticket already cancelled and names also not there in passenger list. And he said that your both tickets are having the same pnr number (Fg5msp). How the two tickets will get same pnr? Because of the mistake from cleartrip i lost my confident and respectness in airport. Its a very bad experience for me. Then i booked another ticket from indigo for my travel pnr is nmi1jn. Today i given a complaint to cleartrip and i received a call from cleartrip number [protected]. He didnt say any proper answers for my queries. (My mobile number is xxxxxxx885). So i kindly request you to return back my full paid amount for both the tickets i have booked. Because mistake is from yourside. Hope you will do favor for me and problem will get solved soon.
Thankyou.

Trip id[protected], id 2524509

I have submitted a consumer complaint on 1 december 2019 for which i got a status update from consumer complaints.in on 2 december 2019 that 'clear trip support has been notified about the posted complaint'. After which, i have not received any update as of 9 december 2019.

Kindly update on my refund paid for baggage allowance.

I am trying to contact cleartrip via their call center, since yesterday
either they put the call on hold for 15 min or promising a call back which did not happen. ( they told me to contact shanghai airline)
I am want to cancel a flight will take a place by 12/12/2019
all i want is to know if it going to be refunded or not or fully or partially,
They are not professional at all they hanged the call up twice.

I contacted shanghai airlines (8/12/2019) (4:30pm) UAE timings on
+[protected]they asked to contact clear trip)
and the agent shouted at me and told me to stop talking.
it was the most rudest behavior ever and he refused to let me to speak to a manager,
i called again asking for any answers or even the complaint if it was reflected he hanged up the call!
i want to complaint against them and an answer for my simple inquiry before the flight date

We booked our 3 air tickets from jaisalmer to ahmedabad on 26th october 2019 at 12.40 am & cancelled on 27th october 2019 at 11.30 pm but still we have not refund our amount. Our trip id is [protected]
We need our refund amount asap as it has passed one month. As per your mail refund amount is 6812/- after deduction of all charges. After this i received email that refund amount is 0. How it's possible as i cancelled my tickets before 12 hours and as per rules i get minimum 50%

I tried to book a flight ticket from bhubaneswar to bangalore. Money is debited from my credit card but i got message that (Sorry, we were unable to confirm your booking. We know it’s annoying, but it happens. There's no need to worry, we promise to call you within the next 4 hours to book the same
We strongly recommend you do not try booking again, this may result in a double charge to your credit card.
Got questions or concerns? Call us round the clock (24 by 7)
+[protected]Local/std/isd rates applicable)
The above no is not working. No option to talk to customer care executive. Didn't get any mail and sms.
Trip id :[protected]
Please help.

I have booked round trip ticket from chennai to melbourne in malasiyan airlines through clear trip site. Due to domestic reasons i cancelled my ticket yesterday 5.12.2019. Today i received a msg from clear trip that thr refund amount is rs 0.00.
I was shocked to receive the msg as this was a refundable ticket. And in the ticket which i received thro mail, nowhere mentioned as non refundable. After checking this only i cancelled my ticket. When i spoke to customer care before cancelling my ticket, mentioning the trip id, i was told that i will be loosing only around rs 9000 for this ticket (To & fro).
But as a bombshell i got rs 0.00 as refund. At any cost i need my refund as per the customer care person assured (Ie my ticket fare minus the cancellation charges around rs 9000/- action should be taken immediately and refund the amount in 24 hours

The flight i was supposed to take with go air on 5th was cancelled. I have noticed that no refund has yet been given to me. It is cery difficult to sybmit for a refund with cleartrip as i have no phone to make a phone call at the moment and their email address has not been working saying it is not valid.

Ticket for new delhi - lucknow one-way flight — trip id[protected]

Pnr x5zf4f booking for
Goair

Please refund asap

Booked a ticket last nov. 18 and it was payment failed. The said it will be refunded by 2-7 days working days until now haven't received the amount. Call the customer service many times and they have same answer "we will escalate the concern" and now its already included in my statement. I'm leaving uae for good on dec 7, i cannot close my account only because of this issue. I hope you will solve this issue today.

I have booked hyderabad-trivandrum return ticket by indigo through cleartrip for self & sarita manohar by indigo-forward 10 dec & return 12 dec. Ticket id[protected], airline pnr oilmjj. Paid through axis bank online to ech processing solutions. I got a printout also. But in my cleartrip account, status of this ticket is being shown as cancelled.

Dear sir
I am trying to book airline ticket from cleartrip.com through hdfc credit card but money is transfer but ticket is not generated on date 25th november below is massage copy

Alert: you've spent rs.6630.00 on credit card xx6859 at cleartrip pvt ltd on[protected]:20:17:21. Avl bal - rs.7443.37, curr o/s - rs.64556.63. Not you? Call [protected].

We are requested please to refund above money

Regards
Parvind arora
[protected]

Trip ID :[protected], Air India AI933 Kochi to Dubai, Sunday 1 December 2019. Baggage allowance printed on clear trip ticket was 40kg. Accordingly, I went to check in Kochi Airport with 40kg check in baggage. However, it was explained that the baggage allowance was only 30kg and I was forced to pay INR 4, 500 towards excess baggage fee.

Please find attached copies of baggage tag, e-ticket details received from Cochin Airport and payment receipt of INR 4, 500 from Cochin Airport.

Kindly request you to consider this complaint and refund the entire amount of INR 4, 500 to my account at the earliest. Awaiting your swift action. Thanks

Contact details - Benny Bejoy, [protected], [protected]@yahoo.co.in

I book my ticket from delhi to kolkata and then cancel with the permission of clear trip they said that full amount is refundable according to dgc policy. And then they cancel my ticket and after 7 days i ask then they tell we will call back u in 48 hours your case is highlited and then again 2-3 times i call same reply sorry for inconvenience call back in 48 hours and didn't give me refund. My complaint no is 10195450 please solve this.

Regarding multiple attempts to get the grievance address but to no avail, vide above ref no. I have booked a ticket mistakenly rpr-bom-rpr instead bom-rpr-bom, just with in 2 hrs of booking on date informed the call centre no, but it has come to my utter surprise that deduction of 18930/will be applicable if i cancel the ticket as that was the only option suggested to me.. I hope cleartrip will understand the hard earned money and will do the the needful as an exceptional case.

Regards

I tried booking flights on 21st november via the cleartrip website from hyderabad to kolkata for the dates of 20th december and 5th january. On payment, my money got deducted through the payu getway, but the site quoted status pending and did not assign me a trip id. I confirmed with my bank that my money has been deducted, but i cant find any instance of the trip anywhere on the website. Additionally, the customer care department is not entertaining me without a trip id. Attaching the bank message from hdfc:

I have booked flight to kozhikode from kolkotha on november 9th. Due to the cyclone flight cancelled and we have requested for refund of the same. I have booked the ticket through cleartrip. I am attaching the e-ticket for your information. Please take immediate steps to refund the same at the earliest. It has been more than 3 weeks that we haven't received the refund. Flight got cancelled not because of our fault.
Trip id:[protected]
Kolkata → kozhikode
Sat, 09 nov 2019
Spicejet
Sg 658

Ccu17:15 19:45 blr
Sat, 09 nov 2019 2h 30m sat, 09 nov 2019
Netaji subhas chandra bose airport kempegowda international airport
Baggage allowance – check-in: 15 kg, cabin: 7 kg

Spicejet
Sg 344

Blr21:35 22:45 ccj
Sat, 09 nov 2019 1h 10m sat, 09 nov 2019
Kempegowda international airport kozhikode

Amount paid ₹19, 400