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Updated: May 13, 2026
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ClearTrip reviews & complaints page 57

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L
Latha Vaidyanathan
from Chennai, Tamil Nadu
Dec 6, 2019
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Address: H - 138/3, NEW NO 9, FIRST FLOOR, 15TH CROSS, BESANT NAGAR, Chennai, Tamil Nadu, 600090

I have booked round trip ticket from chennai to melbourne in malasiyan airlines through clear trip site. Due to domestic reasons i cancelled my ticket yesterday 5.12.2019. Today i received a msg from clear trip that thr refund amount is rs 0.00.
I was shocked to receive the msg as this was a refundable ticket. And in the ticket which i received thro mail, nowhere mentioned as non refundable. After checking this only i cancelled my ticket. When i spoke to customer care before cancelling my ticket, mentioning the trip id, i was told that i will be loosing only around rs 9000 for this ticket (To & fro).
But as a bombshell i got rs 0.00 as refund. At any cost i need my refund as per the customer care person assured (Ie my ticket fare minus the cancellation charges around rs 9000/- action should be taken immediately and refund the amount in 24 hours
ClearTrip customer support has been notified about the posted complaint.
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    W
    Winter01
    Dec 6, 2019
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    The flight i was supposed to take with go air on 5th was cancelled. I have noticed that no refund has yet been given to me. It is cery difficult to sybmit for a refund with cleartrip as i have no phone to make a phone call at the moment and their email address has not been working saying it is not valid.

    Ticket for new delhi - lucknow one-way flight — trip id[protected]

    Pnr x5zf4f booking for
    Goair

    Please refund asap
    ClearTrip customer support has been notified about the posted complaint.
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      G
      Ghey Dialde-Ga Ebol
      Dec 5, 2019
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      Booked a ticket last nov. 18 and it was payment failed. The said it will be refunded by 2-7 days working days until now haven't received the amount. Call the customer service many times and they have same answer "we will escalate the concern" and now its already included in my statement. I'm leaving uae for good on dec 7, i cannot close my account only because of this issue. I hope you will solve this issue today.
      ClearTrip customer support has been notified about the posted complaint.
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        A
        ajit1204444
        from Hyderabad, Telangana
        Dec 4, 2019
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        Address: 500059

        I have booked hyderabad-trivandrum return ticket by indigo through cleartrip for self & sarita manohar by indigo-forward 10 dec & return 12 dec. Ticket id[protected], airline pnr oilmjj. Paid through axis bank online to ech processing solutions. I got a printout also. But in my cleartrip account, status of this ticket is being shown as cancelled.
        ClearTrip customer support has been notified about the posted complaint.
        View replies
        Hi, we are here to help! Please provide us your contact number and we will get back at the earliest.
        Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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          B
          bagga12
          from Delhi, Delhi
          Dec 2, 2019
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          Address: Cleartrip Pvt. Ltd. 312-316, 3rd floor, Vipul Agora bldg, next to Sahara Mall, M.G.Road, Gurgaon – 122002, India, Mumbai City, Maharashtra

          Dear sir
          I am trying to book airline ticket from cleartrip.com through hdfc credit card but money is transfer but ticket is not generated on date 25th november below is massage copy

          Alert: you've spent rs.6630.00 on credit card xx6859 at cleartrip pvt ltd on[protected]:20:17:21. Avl bal - rs.7443.37, curr o/s - rs.64556.63. Not you? Call [protected].

          We are requested please to refund above money

          Regards
          Parvind arora
          [protected]
          ClearTrip customer support has been notified about the posted complaint.
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            B
            Benny Bejoy
            Dec 1, 2019
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            Trip ID :[protected], Air India AI933 Kochi to Dubai, Sunday 1 December 2019. Baggage allowance printed on clear trip ticket was 40kg. Accordingly, I went to check in Kochi Airport with 40kg check in baggage. However, it was explained that the baggage allowance was only 30kg and I was forced to pay INR 4, 500 towards excess baggage fee.

            Please find attached copies of baggage tag, e-ticket details received from Cochin Airport and payment receipt of INR 4, 500 from Cochin Airport.

            Kindly request you to consider this complaint and refund the entire amount of INR 4, 500 to my account at the earliest. Awaiting your swift action. Thanks

            Contact details - Benny Bejoy, [protected], [protected]@yahoo.co.in
            ClearTrip customer support has been notified about the posted complaint.
            View replies
            Dear team

            i have done booking dated 1-12-19 for mrs vimala ravindranath for sector chennai to kochi but myaccount got debited twice 4109 and 4109 on 25-11-19 but tickets was not issued
            kindly refund amt 8218 immediatly as i do not have funds

            clear trip trans id[protected]
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              S
              Suren0007
              from Udaipur, Rajasthan
              Nov 29, 2019
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              I book my ticket from delhi to kolkata and then cancel with the permission of clear trip they said that full amount is refundable according to dgc policy. And then they cancel my ticket and after 7 days i ask then they tell we will call back u in 48 hours your case is highlited and then again 2-3 times i call same reply sorry for inconvenience call back in 48 hours and didn't give me refund. My complaint no is 10195450 please solve this.
              ClearTrip customer support has been notified about the posted complaint.
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              I have booked a flight on Nov 21st 2019. And i have my ticket at the same day. Today its Dec 1st 2019. Its more than 9 days. Help me on getting my refund amount back. " My booking id[protected]" Please help me.
              Reply
              Dear clear trip Team, ,

              Kindly resolve my issue as I’m didn’t recieved my refund amount in my credit card so please look into this matter and let me know..Thanks for your support..
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                M
                Mrityunjaya Jha
                from Delhi, Delhi
                Nov 29, 2019
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                Address: A:30,Akruti Vega,Saiwadi,Mumbai, Mumbai City, Maharashtra, 400069

                Regarding multiple attempts to get the grievance address but to no avail, vide above ref no. I have booked a ticket mistakenly rpr-bom-rpr instead bom-rpr-bom, just with in 2 hrs of booking on date informed the call centre no, but it has come to my utter surprise that deduction of 18930/will be applicable if i cancel the ticket as that was the only option suggested to me.. I hope cleartrip will understand the hard earned money and will do the the needful as an exceptional case.

                Regards
                ClearTrip customer support has been notified about the posted complaint.
                View replies
                I booked a flight ticket from bishkek to delhi
                In that my payment got fail but my money has been deducted
                I want to ask that i will get the ticket or i will get the money that has been deducted
                And when it will be refunded
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                  S
                  Sayak Ray
                  from Hyderabad, Telangana
                  Nov 29, 2019
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                  I tried booking flights on 21st november via the cleartrip website from hyderabad to kolkata for the dates of 20th december and 5th january. On payment, my money got deducted through the payu getway, but the site quoted status pending and did not assign me a trip id. I confirmed with my bank that my money has been deducted, but i cant find any instance of the trip anywhere on the website. Additionally, the customer care department is not entertaining me without a trip id. Attaching the bank message from hdfc:
                  ClearTrip customer support has been notified about the posted complaint.
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                    S
                    Suja Cheruliyil
                    from Delhi, Delhi
                    Nov 29, 2019
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                    I have booked flight to kozhikode from kolkotha on november 9th. Due to the cyclone flight cancelled and we have requested for refund of the same. I have booked the ticket through cleartrip. I am attaching the e-ticket for your information. Please take immediate steps to refund the same at the earliest. It has been more than 3 weeks that we haven't received the refund. Flight got cancelled not because of our fault.
                    Trip id:[protected]
                    Kolkata → kozhikode
                    Sat, 09 nov 2019
                    Spicejet
                    Sg 658

                    Ccu17:15 19:45 blr
                    Sat, 09 nov 2019 2h 30m sat, 09 nov 2019
                    Netaji subhas chandra bose airport kempegowda international airport
                    Baggage allowance – check-in: 15 kg, cabin: 7 kg

                    Spicejet
                    Sg 344

                    Blr21:35 22:45 ccj
                    Sat, 09 nov 2019 1h 10m sat, 09 nov 2019
                    Kempegowda international airport kozhikode

                    Amount paid ₹19, 400
                    ClearTrip customer support has been notified about the posted complaint.
                    Nov 29, 2019
                    Updated by Suja Cheruliyil                     I have booked flight to kozhikode from Kolkotha on November 9th. Due to the cyclone flight cancelled and we have requested for refund of the same. I have booked the ticket through cleartrip. I am attaching the E-ticket for your information. Please take immediate steps to refund the same at the earliest. It has been more than 3 weeks that we haven't received the refund. flight got cancelled not because of our fault.
                    Trip ID:[protected]
                    Kolkata → Kozhikode
                    Sat, 09 Nov 2019
                    SpiceJet
                    SG 658

                    CCU17:15 19:45 BLR
                    Sat, 09 Nov 2019 2h 30m Sat, 09 Nov 2019
                    Netaji Subhas Chandra Bose Airport Kempegowda International Airport
                    Baggage allowance – Check-in: 15 KG, Cabin: 7 KG

                    SpiceJet
                    SG 344

                    BLR21:35 22:45 CCJ
                    Sat, 09 Nov 2019 1h 10m Sat, 09 Nov 2019
                    Kempegowda International Airport Kozhikode

                    Amount paid ₹19, 400

                    cleartrip cancellation refund not received

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                      C
                      chiku@123456
                      from Noida, Uttar Pradesh
                      Nov 28, 2019
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                      Address: B-3B/53B,, JANAKPURI, New Delhi, Delhi, 110058

                      Hi my trip ID is[protected]

                      My alliance air flight no. AI 9808 from Chandigarh to Kullu of dated 24th of August 2019 was cancelled by the airlines and it was communicated to cleartrip the next day. After that I called up cleartip many a time and was told that due to some error on cleartip part the refund got delayed. I called up today at 18:15 and was again told the same story that due to some error on our part the fund got delayed.

                      I am pained to write that cleartrip does not care about the customer's
                      issues. This is the worst experience of my life.
                      I forced to write this mail with the hope that my refund would be made at the earliest possible.
                      Thanking you,
                      Rajesh Amrohi
                      ClearTrip customer support has been notified about the posted complaint.
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                        J
                        Jessica Phillips
                        Nov 28, 2019
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                        Hello,

                        I recently made two bookings through your website for train journeys.

                        I have checked my bank account and i have had 8 transactions come out of my account instead of the two i intended to make.

                        Please can you support me to arrange a refund?

                        I will be happy to list out the eight transactions and the dates they occurred, these were listed in pounds.
                        I look forward to hearing from you very soon

                        Many thanks
                        Jessica
                        ClearTrip customer support has been notified about the posted complaint.
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                          M
                          MAYUR DOMADIYA
                          Nov 28, 2019
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                          Address: 8,Kevat nagar,Kargil chowk,puna gam surat, Surat, Gujarat, 395010

                          I cancel my ticket booking and air india express company he give you the my money back but clear trip company didn't give me my money back, so how can i get my money back???

                          And i want my money back anyway and fast
                          I call many time +[protected] this customer care number but he didn't pick my call

                          My pnr :- cdohap
                          My flight :- dubai to mumbai. 15/02/2020
                          ClearTrip customer support has been notified about the posted complaint.
                          Nov 28, 2019
                          Updated by MAYUR DOMADIYA                           I want my money back fast

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                            A
                            Abril Jr
                            Nov 28, 2019
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                            This to inform that i made a booking to cleartrip.com for a flight of dammam to manila dated november 20, 2019 and payment was been conducted and debited in my account, unfortunately upon last step of transaction system have error and not been complete.
                            Details as follows and attached with this email are the transactions.

                            Trip id:[protected]
                            Booking summary: dammam/ alkhobar - manila
                            Booking amount: 1, 374 sar by debit card.

                            For your assistance.
                            ClearTrip customer support has been notified about the posted complaint.
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                              S
                              Srlz
                              from Mumbai, Maharashtra
                              Nov 27, 2019
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                              Resolved

                              On 20th Nov'19 i had purchased ticket from bagdogra to delhi for 21st feb, 2020. However, ₹3273 was deducted while purchasing ticket but ticket was not booked and it was mentioned payment failure. I had made payment via google pay. My trip id is[protected]. I have contacted cleartrip customer care several times but Till date amount has not been credited back.
                              Nov 28, 2019
                              Complaint marked as Resolved 
                              Thank you. Amount was credited today
                              ClearTrip customer support has been notified about the posted complaint.
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                                H
                                HoneyGirish
                                from Bengaluru, Karnataka
                                Nov 27, 2019
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                                Resolved

                                money deducted, but flight booking not done

                                I have tried to book flight tickets from bangalore to hyderabad.
                                Clear trip charged me for the amount, but the booking is not done.
                                I have tried calling them on their number, but it says the number on the website doesnt exist anymore. Please help to contact clear trip and get the booking done or amount refunded to my account immediately.
                                Please do the needful....
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                                L
                                Leannedanvers
                                Nov 26, 2019
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                                Please urgently advise, clear trip number[protected]Below)
                                On the 19th november you took 1805 qar from my bank account and did not confirm my flight, i received a messaging saying this would be refunded in 24 hours, 7 days later i have still not received this refund, this is unacceptable as i needed to book this flight, please advise urgently when this payment will be refunded, you should have not taken the money if the flight could not be confirmed, this is terrible service,
                                Electron, auth 989078, cleartrip mea fz llc dubai, card no 4342 xxxx xxxx 0010, 19/11 qar 1, 805.00

                                Please urgently advice,
                                [protected]@yahoo.co. Uk
                                +[protected]
                                +[protected]
                                ClearTrip customer support has been notified about the posted complaint.
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                                  M
                                  Mur1206
                                  from Noida, Uttar Pradesh
                                  Nov 26, 2019
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                                  Address: , , , , , Plot 1A. Sector 16A., Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  Halo,

                                  I was booking flight ticket del-coimbatore to & fro for dec.19.

                                  Payment of 7751/- deducted from my a/c with ref 25.11.19 –iin/cleartrip p /[protected]/[protected] for rs 7802/-. Icici bank..

                                  I got nice pop up message that it would irritating.. Cleartrip would be contacting within 4 hours…

                                  But i did not get any reply / call.

                                  When i tried reach[protected] – it says wrong no.. And[protected] – it ask for trip id…???

                                  Can any one update…

                                  Thanks

                                  Murugesan p
                                  ClearTrip customer support has been notified about the posted complaint.
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                                    M
                                    Maheshbasutkar
                                    from Cavelossim, Goa
                                    Nov 25, 2019
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                                    Address: Vashi Naka chembur, Mumbai City, Maharashtra, 400074

                                    Hi, On 20th of November i tried to book ticket from ahemdabad to mumbai for Flight SG636 for travel date 21/11/2019. but it was failed transaction amount debited from account but ticket was not booked. immediately i got call that your booking was failed .

                                    the tranaction ref no.[protected] dated[protected] Amt of rs. 3287/- it was from BHIM UPA to cleartrip.[protected]@hdfcbank
                                    ClearTrip customer support has been notified about the posted complaint.
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                                      D
                                      devendrajain
                                      from Noida, Uttar Pradesh
                                      Nov 24, 2019
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                                      displayed 20kg check in baggage while booking but no baggage added in airlines

                                      I booked del to kul round trip flight through cleartrip website. It mentioned 20 kg check-in baggage while booking but no baggage added in airline ticket and the same was confirmed through airlines helpline. Then i called cleartrip helpline and they said that you have to talk to airline for checkin baggage that bought me mental trauma and financial loss by paying extra money....
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