ClearTrip Complaints & Reviews

This to inform that i made a booking to cleartrip.com for a flight of dammam to manila dated november 20, 2019 and payment was been conducted and debited in my account, unfortunately upon last step of transaction system have error and not been complete.
Details as follows and attached with this email are the transactions.

Trip id:[protected]
Booking summary: dammam/ alkhobar - manila
Booking amount: 1, 374 sar by debit card.

For your assistance.

On 20th Nov'19 i had purchased ticket from bagdogra to delhi for 21st feb, 2020. However, ₹3273 was deducted while purchasing ticket but ticket was not booked and it was mentioned payment failure. I had made payment via google pay. My trip id is[protected]. I have contacted cleartrip customer care several times but Till date amount has not been credited back.

I have tried to book flight tickets from bangalore to hyderabad.
Clear trip charged me for the amount, but the booking is not done.
I have tried calling them on their number, but it says the number on the website doesnt exist anymore. Please help to contact clear trip and get the booking done or amount refunded to my account immediately.
Please do the needful....

Please urgently advise, clear trip number[protected]Below)
On the 19th november you took 1805 qar from my bank account and did not confirm my flight, i received a messaging saying this would be refunded in 24 hours, 7 days later i have still not received this refund, this is unacceptable as i needed to book this flight, please advise urgently when this payment will be refunded, you should have not taken the money if the flight could not be confirmed, this is terrible service,
Electron, auth 989078, cleartrip mea fz llc dubai, card no 4342 xxxx xxxx 0010, 19/11 qar 1, 805.00

Please urgently advice,
[protected]@yahoo.co. Uk
+[protected]
+[protected]

Halo,

I was booking flight ticket del-coimbatore to & fro for dec.19.

Payment of 7751/- deducted from my a/c with ref 25.11.19 –iin/cleartrip p /[protected]/[protected] for rs 7802/-. Icici bank..

I got nice pop up message that it would irritating.. Cleartrip would be contacting within 4 hours…

But i did not get any reply / call.

When i tried reach[protected] – it says wrong no.. And[protected] – it ask for trip id…???

Can any one update…

Thanks

Murugesan p

Hi, On 20th of November i tried to book ticket from ahemdabad to mumbai for Flight SG636 for travel date 21/11/2019. but it was failed transaction amount debited from account but ticket was not booked. immediately i got call that your booking was failed .

the tranaction ref no.[protected] dated[protected] Amt of rs. 3287/- it was from BHIM UPA to cleartrip.[protected]@hdfcbank

I booked del to kul round trip flight through cleartrip website. It mentioned 20 kg check-in baggage while booking but no baggage added in airline ticket and the same was confirmed through airlines helpline. Then i called cleartrip helpline and they said that you have to talk to airline for checkin baggage that bought me mental trauma and financial loss by paying extra money....

Trip id:[protected]
Travel :kochi → new delhi
Date of travel 26 dec
No: tickets booked: 6 travelers
Amount deducted: rs. 34, 112/-
Date of incident : 18th nov 2019

Issue: i tried booking 6 air tickets from cleartrip site. Money got deducted and ticket was not issued. I got an email telling refund will be processed in 3- 4 working days, but still not refund has been processed yet.
Frustrating...

I have tried to book a ticket and it got failed, but still the amount is not yet credited into my account.
I received a mail that i will get the refund in 7 days.
Now its 21 days and still i didnt got any refund from clear trip.
My banking partner replied that there was no refund transaction intiated by clear trip
Trip id[protected]
Solve it soon

On nov 19, 2019 while booking accomodation at hotel comfort inn vadodara for 5 guests (4 adults and a child) through hdfc bank netbanking, after providing the credentials, i got an error message and i did not get any booking confirmation. But the amount has got debited from my bank account. The error message said, if the amount has been debited from my bank account, the transaction status will be confirmed to the merchant, in this cleartrip, the next working day. Next day, on 20th nov, 2019 i called hdfc customer care and they confirmed that the transaction was successful. But now i dont have any way to cross check with cleartrip if the booking is confirmed. I did not receive any email from cleartrip.

If i call cleartrip customer care, the ivr asks for trip id. But in my case, i dont even know if the booking is confirmed and hence i dont have a trip id. Please confirm, if my booking is successful and share the confirmation.

Email id i used while booking: [protected]@gmail.com

I am attaching the bank transaction reference and the error message that was displayed.

I booked a flight from prayagraj (Ixd) to bangalore (Blr) for 29th oct 2019. I paid additional 199 for flexifly so that reschedule charge upto 3200 will refunded if plan changes. I did reshedule the flight later to 31st august and paid around 6500 for reschedule. Later i received a link from flexifly to submit bank details for reschedule refund. I did submit the details on 16 oct itself successfully. Today i checked my bank statement and mail to check if any refund came but no, nothing.
I clicked the link again from the previous mail for bank details submission, which is showing error on submission now.

I wouldn't have reschedled if i knew that the flexifly service is a fraud.

Hi i have booked tickets on 13 nov (Delhi to goa and goa to delhi) from 10th dec to 14 dec. I made payment but dont know the reason tickets haven't booked but amount has been debited which is 23, 466. My trip id is[protected]. Its been more than 6 days but did nt receive the amount kindly tell me whats the delay. As u see the amount is big. Just tell me when will i receive my money. I gave u all the information u needed.

Complaint / grievance against clear trip.com for not getting full refund of air tickets when the flight was cancelled by air asia
Case in details: cleartrip.com trip id no. [protected]
Air asia flight ticket booked on line through cleartrip.com on 18.08.19
Flight details : air asia flight no. 15-598 ccu-pnq from kolkata to pune of 2nd january2020 for 4 persons confirmed tickets for rs.23, 478
Payment : through debit card
1. Air asia informed through email on 18.10.19 about cancellation of the flight no.15-598 ccu-pnq of 2nd january 2020 due to operational reasons and approved full refund of the tickets (Copy of air asia email) within 30 days of claim.
2. I lodged claim of on line with clear trip.com on 25th october 2010 giving the pdf copy of the email of air asia for getting full refund
3. I checked through online that cleartrip.com was showing full refund of the tickets booked against the trip id [protected]
4. Clear trip.com sent an intimation on 27th october for an amount of rs.9, 148 only and i replied from my registered android phone to cleartrip about the full refund as per air asia email as i was not having access to email at that point of time. But i got intimation from my bank that an amount of rs.9148 credited to my bank account on 2ndnovember, 2019.
(Copy of cleartrip.com refund intimation by email given)
5. My question is how cleartrip.com deducted rs.14, 330 when the flight has been cancelled by air asia due to change of the route for operational reasons and allowed full refund. Cleartrip.com is an authorised agent of the airlines and must abide by the instructions of airlines recommendations for refund of money for such type of cancellation. The passengers are at no fault on such cancellation.
6.in view of above details i request the controlling authority of the grievance cell under the ministry of civil aviation to intervene and help me to get full refund of the cancelled tickets.
Chittaranjan musib is the complainant (Tickets booked by him)
Email id: [protected]@gmail.com/ [protected]@yahoo.com
Mobile no.[protected]

Dear iccf,

Please be informed that i booked a ticket from kozhikode to doha amounted 684qar around 13500)

Payment took place but not booking and eventually received mail for a refund on 28th oct 2019. (Herewith attached)
I called multiple times to clear trip customer care and still the issue not resolved nor any service ticket raised.

Regards,

Farook

I booked a flight for 16th november from varanasi to delhi when i reached airport indigo staff informed me that my ticket is cancelled and i was not informed that my ticket is canceled then i called cleartrip customer care i asked them about this they told me that you have called in indigo and have canceled your flight then i called in indigo and asked them about that they told that mrs heena from cleartrip had canceled the flight then i again called in cleartrip and asked them to check for the recording then they took 1 hour 20 minutes to inform me that it is there staff fault and they don’t informed me about the refund i am very angry with this attitude of the staff and i ll file a suit against the company if i’ll not get my full money back i’ll take strict action as fast as possible and then i also booked new flight of rupees 16900 double of my privious one refund my money other wise i’ll take some action other wise i’ll file suit as fast as possible
Trip i’d:[protected]
Passenger name: mr satyendra kumar rai
Mr [censored]ala prasad rai
Pnr:qigpuj
New flight amount:19600

Trip id:[protected], ticket no. 079-[protected], pnr wmr9yo. This is an unresolved issue for 2 weeks now. We have sent the death certificate to cleartip for the reference so that you they could consider my case and for me to use my return ticket from manila-dubai. I didn't get any assistance from their end and keep on promising for callback but no callback has been given. I have been spending hours to call you cleartrip but they are just taking my request for granted.

Hi team,
Please note the trip id :[protected].
Payment took place but not booking and eventually received mail for refund on 23rd oct 2019.
I called multiple times to clear trip customer care and still the issue not resolved nor any service ticket raised.
Everytime they commit to resolved within 24hrs.
Not expected service.
Please initiate refund asap.

This mail is with regards to the flight we booked earlier on Sept 4th by my husband Mr.Kiran Vijay. We saw the Laparle Tickets offer and that was the reason we booked through your site.

Unfortunately, after the booking was done we didn't receive any mail with the codes which we could use for Laparle . I had to call your customer care plenty of times to check regarding the same .

Finally they send us the codes and now we can't use it.

Finally today I had gone to the Dubai Office you have at Media City to talk about this . I had a word with Hanna, one of your staff members who promised me that we will be credited with 400 Dhs in our cleartrip wallet with Validity for 1 Year.

I had visited the office in the morning and till now my husband hasn't received a mail regarding the credits that was informed to us.

I haven't gone through such a worst service ever in my life . So please send the mail to us ASAP. I can't keep running to your office or calling you guys in between my office hours for a mistake from your side.

Atleast show some responsibility and keep up your word .

I booked a flight ticket from amd to ixr on 9th nov '19. I made payment of rs. 5769 via upi vide transaction number[protected]. Even though my account was debited, i did not receive any ticket. I got a call from their customer support saying, it'll be refunded, it's the 3rd day since the transaction and i haven't received any refund nor my ticket.

It was a typo error that i booked my wife's (Sapna khandelwal) ticket from delhi bangalore by sg 8719 (Pnr o8ul9p) on 21st november instead of 21st dec.

Airlines when contacted directed me to cleartrip and cleartrip is now directing me to airlines. What for cleartrip is charging money?
If they can't help us in such occasions then when. Paying exorbitant charges and getting the date changed is not something which can be done online and cleartrip is not required for that.