ClearTrip Complaints & Reviews

Hello,
I had booked my international flights through cleartrip. After around 25 days due to a personal problem, i had inquired with them about the refund details. Immediately i got an email stating i will get a refund of rs 32172 if the entire booking is canceled. I canceled my entire booking on the same day. After canceling the tickets i got an email saying i will get a refund of rs 27176 instead of 32172. I have been following up with cleartrip but every time i call them, they reply saying they need 24-48 hours which never ends.

I am attaching all the related emails for reference. Request you to look into the matter as early as possible.
Note ticket booking date - 5th aug 2019, cancellation date: 3rd sep 2019

I booked air ticket to travel on 25.09.2019 by indigo flight 6e 3518 from bengaluru to pune. Booking was done on 13.09.2019 and ticket was confirmed.in fact i paid extra amount for window side seat.
But to my surprise i received communication on 25.09.2019 morning 7 am, just few hours left to start, as my ticket was cancelled.
I have neither requested for cancellation nor otp confirmation from my side.
But they are arguing that i requested for cancellation.
In fact due to cancellation from their side my programme disrupted and also caused financial loss to me.
In fact i struggled hard to get alternate arrangements for travel.
Company may be instructed reimburse full amount with penalty.
They should not make unfair practices pushing commuters in to problem.

Trip id[protected]
Trip id[protected]
Name latha mohanan, cancelled two tickets from mumbai to kochi and kochi to mumbai on 21/08/2019. Your customer care executive told me you credited the amount inmy account with
Arn 74332749234923302871444 and 74056639324923311633907. For more than one month i am waiting for the refund. Please do the needful.

I have tried to book train ticket from goa to mumbai on 28-08-19. Amount of rs. 529 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund. This is the second time i'm submitting my complain to you

Hi,

I am lalit. My recent trip from imphal to ahmedabad (Trip id:[protected] was booked using the flexifly. I was informed by one of your customer care executives (Mr. Manoj) that my balance will be refunded in 5-7 working days. It has not happened so far and i am quite disappointed with your service.

Till when can i expect the refund.


Lalit rajkumar

Hi i am sujith booked return flight from gaya to bangalore... I booked the tickets for 5 adults however they reflected 39999 inclusive of taxes. The amount deducted was 46000

Constantly received calls from their company asking to change the payment mode gateway without letting me confirming the ticket..

Finally the payment went through and found that the flight i selected was suppose to depart 9 am

But they sent me an air ticket for 3. 15 pm flight

Inspire of explaining them the situation of travelling with an kidney transplant patient.. They re fooling around and have promised a call back within 48 hrs.

They never called and they never work...
I suggest not to use their service as they are one big false promising company

Ticket booking on 4august 2019 from pune to ahmedabad, message on web shows sorry for the inconvenience, then mail received is enclosed herewith says you are trying to book ticket. This shows ticket not booked.
Refund my amount at the earliest. I communicated to indigo but wrong messages from clear trip create this situation or indigo server is may responsible.

Hi

Flight canceled by airindia on 1st september 2019 & they have given endorsement copy for a full refund. But i am followup from last 20 days with cleartrip & not received refund amount. Even cleartrip not replying on mail.

I have shared endorsement copy also photo id proof with a signature but still facing the issue.

Kindly check the below airindia endorsement copy link for full refund.

Link :- https://ibb.co/37dMktW

Clear trip id :[protected]
Air india : ai 443

Passenger details :-
Mr umesh prajapati del → ixc ypkc7 —[protected]
Mrs sonam prajapati del → ixc ypkc7 —[protected]

Thanks,
Umesh

This is in reference with my Doha - Kathmandu return (Trip ID:[protected],
my flight was finally cancelled by the airlines after making several calls on 28th July 2019.
i have been religiously following up but every time the cleartripper says, you will receive a call and instead of that i receive an email which mentions we tried calling you but couldn't get thru it.
I have my cousins who booked the same ticket and which as exactly done the way we did- but they all have received their refund. i called up the Himalayan airlines to confirm and they have confirmed saying my full amount was refunded to Clear trip.
After that i tried calling the Clear-trip they kept saying you will receive in 40 days from the date i called every time.
i called up again on 3rd Sept a lady supervisor took and call made me hold for 15 mins but informed me saying the airlines have cleared your money mam, its with the finance department of Clear-trip and it will only take 7 days more. today is 19th Sept, i had called yesterday a manager Basit mohammed who did not wanted to talk kept saying will call her back, and later as usual did not call but send an email we tried calling you but the same old story. nobody called neither messaged after that. i called up today again 19th Sept, it was transferred to a manager called Imran Mujavar- who was as rude as i am borrowing money from him- he said yes its with our finance by the end of Sept you will receive it- it will take 40 days more but i cannot email you all this(because its a lie). and then he raises his voice doesnt let me speak and disconnects the call, next min i call he is not available to take the calls- he can inform the cleartripper who is talking to me- tell her we will email her-but cannot come on the call. REALLY IS THIS IS HOW CUSTOMER IS DEALT WITH AND THEN HE BEHAVES AS IF HE IS DOING A FAVOR ON ME. THIS IS UTTER SHAME ON CUSTOMER SERVICE

I done booking for chennai to surat for 3 adults and one infant..round trip
I'm looking for cancellation
So read the full refund policy everything.
They mentioned 300 per passenger per flight so approximately it's 1800( it's really bad refund deduction)
My total charge of flight is 21300/-
Once cancellation done I received the email stating that " your refund amount 2201/- will be receive in your so and so account"
I was shocked
What a cheating airline ticket booking company
I need my money back

On 2 September 2019 around 9 pm while trying online ticket my money 4184 got deducted twice from my account and haven't receive confirmation ticket also, because of not havin trip ID can't reached their customer care also, but somehow complained in their company tweeter ..they said will get the refund (8368)but now its more than 15 days already and no news of refund .

On 2 september around 9 pm i was trying to book online ticket for kolkata, it was showing payment failed so i tried once again still it was showing payment failed but money got deducted from my account. Because of not having trip id we could not contact them also but somehow we complain about it in their cleartrip tweet. They said we will get refund within 3-4 days but it's beeen more than 15 days already no refund at all.

Dear sir

I am dinesh kumar i booked flight ticket 10th august thro my accoun for my
Friend mr. Shanmugasundaram to visit mumbai on 17th august. After that booked
My account amount rs.3402 duducted. After few seconds i got sms thro one
Intimation the payment for booking unsuccessfull. But amount deduct in my
Account. But still amount not refund in my bank account. So kindly check and
Refund my amount.

Amount deduct my karnataka bank account

Customer name;dinesh kumar t
Account number — [protected]

I raised my complaint in national consumer helpline also no proper response
Bank side. Complaint number 1575808

My contact number-[protected]

Last june 22, 2019 i cancelled a 1 way flight from dubai to manila. After that i called the cleartrip customer care and informed them that the account i used to purchase my ticket is already close and i am requesting them to refund my ticket in my other account (Different country which is philippines) and they agreed. They ask informations and i provided it all. After waiting still they did not give my refund and ask me for the same info which i again provided but still they keep me waiting for nothing no any emails to update the status. Since iam not in uae anymore i asked my sister to do the follow up calling and i do the emails, after several calls and emails and complying to all their requirements still they are not responding and not giving me my refund. Its been almost 3 mos

A person named tejaswini surabhi is using my email id [protected]@gmail.com for a flight from hyderabad to jaipur in air asia. Trip id[protected]. Pnr number olvhnz. Ticket booked on 16 th september for a flight on 20 th sept kindly look into this matter urgently otherwise i am going to cancel their ticket. This is unacceptable and misusing of others property. I couldn't even cancel this ticket as it was not possible to cancel it online.

I have an issue with clear trip people trip id:[protected] refund reference number (Arn) i am jyotsna sornapudi who booked tickets for banglore to vizag for 22nd september 2019. On 30th july i got mail from airasia that flight has been cancelled so i called clear trip people and asked to initiate the full refund. Flight tickets cost was 5524 but i recieved only 614 rps back. Since one month i was calling clear trip and still i didnot get my money back. I got a mail air asia has processed 3400 amount on september 1st and till now i didnot get the total amount from clear trip 4910 rps. I am completely fed up please can i get help from you please

Cleartrip id:
[protected]
[protected]
[protected]
[protected]
[protected]

I booked 5 international tickets (Under my name, same airlines, flight no, and route) by accident due cleartrip apllication while apple pay transaction.

I am very dissapointed with cleartrip team, because no have clarification regarding this issue. I has been called everyday, but i didn’t get any single decision about my refund process.

Please, i am still beleive with your team to sorted it out this problem. At least give me some updates regarding this issue

Sir
My name is shainoj kunhimon, email: [protected]@hotmail.com

Today i tried booking flight via cleartrip mobile app, payment was processed for an amount of inr.5043 from icici bank but i haven't received the pnr number or trip id

Flight : spice jet
Travelling from chennai to kochi
Date of travel : 14/09/2019
Time of departure : 20:50

I am attaching the payment receipt from the bank

Kindly assist at the soonest for proceeding the booking or make the refund at the soonest. So that i can make fresh booking

Regards

Shainoj kunhimon

Indian mobile no. [protected] (Will be available only from 22:00hrs today 12/09/2019)

I have booked 3 qatar tickets to london through clear trip. I'm travelling there for my further studies which implies i will have a lot of things to carry from my home country.

While booking the tickets the baggage allowance was 30 kgs and just 4 days before the travel when i'm already done with my packing, i receive an updated ticket with only 25 kgs allowance.

Qatar has clearly said that it is cleartrip's fault since they booked the tickets on low promotion and have not updated the same. While we have paid full price for the tickets.

This is a clear fraud by cleartrip. They are fooling their customers.

Never use their website for bookings.

I booked Ethihad flight to London using Cleartrip on 26th June at 9:54AM after the payment, i see message transaction failed on Cleartrip page. Money go deducted from my credit card of amount 62487/-. As I didnt get any order /Trip ID, i created account with ClearTrip and checked the My trips, i didnt see any. I spoke to Creditcard Call center, they mentioned transaction might have failed and my amount will be returned in 5 working days and i can go ahead with booking ticket again.

I booked ticket at 10:10AM on 26th June 2019 and same was confirmed by email at 10:12AM. Later I got confirmation of 1st ticket at 10:24AM. Now I have two tickets for same person on same traveling days.

Called clear trip customer care to refund the amount for frist ticket and they admitted its duplicate ticket on first conversation with call center executive and said will arrange call back in 48hours after checking with airways.

After 48 hours when i tried to reach them as i didn't call back, they mentioned its my mistake to book 2nd ticket and they sent first ticket order ID and it got late in delivered. I have submitted proof of the emails reached me to "[protected]@cleartrip.com" and they mentioned will arrange call back in 24 hours.

After 24hours i received email id to allow more 24 hours. Mean while i spoke to Ethihad Airlines, they mentioned they didnt get any request from Cleartrip, if they get any request, they would add remarks against PNR/Ticket no.

As I didnt get any call from Cleartrip after 48hours, when I call them, they say we are in process of checking with Airlines.

I much worried about the process of cleartrip to cancel the duplicate ticket. Is there any escalation process to higher management for faster help and resolution ?

In June ending Cleartrip cancelled ticket and stated will be getting money in 48hours. Later they sent email to allow 30 working days, now its more then 70 days. When ever i call customer care they keep on saying allow 48 hours as we didnt get any update from Airways.

Thanks in advance.