ClearTrip Complaints & Reviews

I booked my flight on 01.09.2019 from chennai - varanasi under flexifly whose trip id is[protected] & the pnr no. Is r9h9kp with spice jet flight sg-463. Then my plans changed and rescheduled the flight to 08.09.2019 whose trip id is[protected] with air india flight ai-595. The status of the refund is not known. Kindly arrange for the refund to my account no.

I am still awaiting for my refund for my trip id[protected]. My ticket was cancelled by the airline for which i am entitled for full refund. I am awaiting my refund since more than 4 months now. This is really frustrating. I have lost my job and out of money. My refund is more than 50k.
I really need my money back so that i can use it in my difficult time.

And there is no concrete update fro cleartrip everytime i call them.

Confirmation number (Pnr) jhhjqe pnr status cancelled
Booking date wed 26 jun, 2019
Payment status paid

Contact information
Preferred mobile no email address home address
[protected]
[protected]@gmail.com

Passenger name pax type
Mr anwar sadique kambrath pulikkodan

Adult, male

Payment information
Fare + fuel charge + cute fee0...

I have tried to book train ticket from goa to mumbai on 28-08-19. Amount of rs. 529 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap

I paid the amount while booking for round trip from bom to dxb,
But got the error page while submitting the payment. Payment got deducted from credit card but flight was not booked.

I tried one more time and it again deducted the amount but booking was fail.

I got the message

The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.
Your transaction failed while attempting to process a purchase of:
Details of your booking
Trip id [protected]
Booking summary
Dubai → mumbai

23 oct, 1 travellers

Booking amount
Aed 278

Aed 278 by credit card
—
Hi jyoti,
The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.
Your transaction failed while attempting to process a purchase of:
Details of your booking
Trip id [protected]
Booking summary
Mumbai ⇄ dubai

17 oct, 3 travellers

Booking amount
Aed 1, 971

Aed 1, 971 by credit card

Sir,
My son akhilvalatharadileep booked a ticket of indigo flight from mombai to cochin on 30th june 2019 through your website. But the flight was cancelled dew to the heavy rain at that time by the airport authority.
We requested to refund the amount to the indigo authority. They told us it is already refunded, and the money will be reached to the booking ajency.
So please do the needful for us.
Details... Number.. Mh1192006at85631
Date...30.. June..2019
Name.. Akhilvalatharadileep
Pnr... Ddfvsf
Flight no..6e.755
From.. Bom to cok
Place of suply.. Maharastra
Amound.. Rs/4, 444.00/ only.
My e-mail id [protected]@gmail.com.

Clear trip ID:[protected]
I booked ticket from chennai - dubai on clear trip, received my booking Id, Payment deducted for rs.28, 600, but did not receive ticket as it said technical problem.

received message from cleartrip my money will be returned in 3-7 days, now already 2 weeks gone, still didn't get my money.

when i tried customer care it says ticket booking is unsuccesful due to payment not received.
can someone give me cleartrip customer care number, whom i can talk.
thanks

Sir,

On 22nd aug 2019, i had made 2nos transactions to cleartrip for hotel booking purpose. Both the times the amount was debited from my axis bank savings account but the hotel was neither booked nor i got any response from the cleartrip. I had already lodged a complain at axis bank upi department with complaint id [protected], registered on 26/08/2019.
I was expecting return of the amount within 7 working days, but its already more than that.
My transaction details are as per below:

1) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10375/-, dt 22/08/2019
2) transaction id: upi/p2m/[protected]/cleartrip/hdfc bank/cleartr
Amount transfered: rs 10500/-, dt 22/08/2019

Nb: no trip id was generated for above transactions.

Regard,

N v ramdas

Trip id[protected]
I booked flight from bangalore to delhi with return and thought of cancelling it for one person. Travel date is 25 october 2019 but still they are deducting full airline amount and returning just rs. Out of rs.10000 which is unreasonable.

Flight details
Date : 26 oct 2019
Indigo 6e 2625
Blr - del

Date : 04 nov 2019
Goair g8 120
Del - blr

Please return/refund the amount debited to purchase air ticket from clear trip.com. Ticket purchase didn’t go through no tickets were issued. Got email saying amount will be refunded and you haven’t refunded the money yet. It’s shocking you still haven’t refunded or reversed the payment as credit to my net banking account. No merchandise were purchased since you said payment failed transaction cancelled and expect a refund

Transaction no:45376735 on 8/24 for rs 58681.00

My email hosahally @gmail.com
Please reply

Vishnu nagaraj

Kind attention : customer service team

This is jaideep choudhuri.

Please note trip id[protected] for reservations done for sector silchar - mumbai on 10th october. Ticket was not processed but amount of rs. 10, 882/- was charged on my credit card

Enclosed please find credit card statement for amount charged on the card but refund not credited till date.

Kindly do the needful and process the refund of rs. 10, 882/- at the earliest.

Awaiting your early response.

Regards,

Jaideep choudhuri
+ +91 [protected]

Refer details below:

Hi jaideep,
The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.

Your transaction failed while attempting to process a purchase of:

Details of your booking

Trip id

[protected]

Booking summary

Silchar → mumbai

10 oct, 1 travellers

Booking amount

Rs. 10, 882

This email has been forwarded to [protected]@cleartrip.com past two weeks so far no response. I want my refund credited immediately.

Jaideep choudhuri
[protected]

I will go to consumer court if my refund is not credited immediately

I have booked return trip from kuwait / kozhikode sector and because of jet airways cancellation, i have not received the refund yet. My trip id :[protected]

I have send several complaints to cleartrip customer care email and they dont respond back. When the first time my trip got cancelled from jetairways they send a mail and told the money will be refunded in 7 - 30 days.

Please some one could provide any email id / phone number other than the customer care

Trip id[protected].
I’m still awaiting for my refund of rs. 1100/-. I was told that refund would be processed within a week. Please help me with refund asap.

Thanks
Shailendra

— — —

We have processed a refund of rs. 1, 100 for your patna - new delhi one-way booking (Trip id[protected]. The refund should appear in your account in 5 to 7 working days depending upon your bank. Here's how we computed the refund:

Description amount (Rs)
Gross amount (+) 10, 744.00
Cashback (–) 0.00
Discount (–) 500.00
Net amount 10, 244.00
Airline charges (–) 8, 144.00
Cleartrip pvt ltd. Charges (–) 1, 000.00
Service tax (–) 0.00
Cleartrip service tax (–) 0.00
Convenience fee (–) 0.00
Other charges (–) 0.00
Total refund amount 1, 100

Hi,
The trip from trichy to bali was cancelled unfortunately due to some technical error in clear trip app. Within 5 mts of receiving cancellation message, i spoke with cleartrip assistant. They mentioned as within 24 hrs i will be notified which will make the user in frustration. Please provide some confirmation pop up window or any otp generation on clicking cancel button in cleartrip app. I really don't want to cancel the trip but which was done some mistake by app or from my side. I want cleartrip to help regarding this and to reactive the ticket asap.

On 07 aug 2019 while i was booking a flight ticket for journey through indigo flight from hyderabad to kannur through clear trip.com, an amount of rs7532 has been deducted from my sbi account but ticket was not generated saying technical error.

However, amount has ben deducted from my account and my online sbi site shows the amount debit transaction reference as - [protected] gagtfau05 transfer to 4599 dated 07 aug 2019.
Clear trip has neither provided any confirmed ticket to me nor amount has t been credited back to my account till date even after lapse of 22 days.
Please get the amount of rs 7532 credited back to my bank account.

Trip id:[protected] travel date 13 apr 2019 and 19 apr 2019.
Pnr rpxudj and xfvqby jet airways flight 701 and 702 cancelled.
Refund not yet processed, please process the refund.

It is been 4 months now, and i am unable to reach them now.
In cleartrip, thetrip id is missing. Not able to reach them.
Nor able to reach jet airways.
35000 is the amount of refund i am yet to get and there is no one to take my call from cleartrip nor jet airways.

Thanks and regards,
Reshma. [protected]@gmail.com
[protected]

I had booked ticket for indigo flight through cleartrip platform on 5th july, 2019. On first attempt i could not book ticket, but money got deducted from my sbi account. On second attempt i could book my ticket.

The two transactions nos. Are-
1) gagndotu6 for rs.28, 328.00
2) gagndsmm8 for rs.28, 628.00

State bank of india has confirmed that the two transactions have been successful to the merchant (I. E. Cleartrip). The communication received from sbi is attached herewith for reference.

In view of above, i would like to request you to kindly refund the money of one of the two transactions that failed to book ticket.

With regards,

Varsha haibru
Mob no.[protected]
[protected]@gmail.com

I complain against cleartrip.com for not releasing my refund for 5 months now after they cancelled my flight. March 02, 2019, i booked a flight thru their website cleatrip.com, at the same time my booking was confirmed with the clear trip id number[protected] dubai to bangkok return, from june 7-18, 2019 for the amount one thousand seven hundred eighty dirhams (Aed 1, 780). April 18, 2019, i received an email from clear trip that my flight was cancelled by the airlines (Jet airways). At the same day, april 18, 2019, cleartrip emailed me again that the refund will be processed in 27 days. I followed up again my refund and i spoke with manager/supervisor and committed that i will have receive my refund on may 23, 2019. May 22, 2019 i confirmed on which time they will transfer my refund and they told me tomorrow morning (May 23, 2019). May 23, 2019 there is no calls and update about my refund from cleartrip. I called them again several times and they told me the refund will be processed within 45 days. June 27, 2019, i followed up again and they told me i will expect to hear a refund on july 8, 2019. I followed up again my refund and they told me i will get an update on august 10, 2019. And until date there is no refund.
I hope you would help me in this matter. Thank you in advance.

I team,
I have booked a flight ticket on 28/08/19 at 1.20pm. But i have not received any trip id and booking confirmation email from clear trip. Payment are done.
As suggested by support team, there are some technical issue on system. They also suggest that i will get the mail today. I have not received anything for the same.
I am requesting to you, please check and confirm that my booking is done or not.
Detail here booked person name.
Pooja dangwal
Ajay dangwal
Murari lal dangwal
Ganeshi dangwal

I booked flight tickets on cleartrip, choosing the flexify option while booking that would allow me to modify my itinerary at a later time with no additional charge.

Now, when i am trying to modify my itinerary, the website is broken and is erroring out when i try to select alternate dates to choose flights on.

Furthermore, there is no way to reach any cleartrip representative to clear this issue whether by phone or by email address.

Customers are left with no other option than to cancel their flight booking as cleartrip has clearly stolen the money and provided no way to get it back, having made false promises.