ClearTrip Complaints & Reviews

I used the clear trip app on13 oct 2019 to book a flight ticket from tvm to dubai and made the payment through google pay. The money was deducted from my account and still the booking has failed. Now i don't even have a way to contact clear trip as i do not have a trip i'd. I would like clear trip officials to look into this matter seriously as i have understood that this is not an isolated issue. Many others who used clear trip are also facing the same

On 11.10.2019 i booked a ticket on cleartrip app in my iphone (Bhopal to mumbai) and paid by my net banking (Icici).
I can provide payment reference details to cleartrip rep.

But did not get any ticket confirmation detail or trip id. Please advise how to resolve this issue.

I am afraid o[censored]sing cleartrip app. This app can not b trusted. Cleartrip to either refund the money or confirm the ticket.
Please reply on [protected]@rediffmail.com

Trip id[protected]
Date of booking - 10/10/2019
Place for accomodation - gwalior

I have been booking through cleartrip from last 3 years. This time i reserved a room in hotel in railway station premise for accomodation of single person for 1 night from 10/10/19 to 11/10/19 & paid app. 2900/- thru my debit card. At time of check in my customer was kept on waiting for 30 minuted & than denied accomodation by hotel. Hwn i contacted customer care mr. Harshit & mrs. Mitali behaved extreme rude instead of getting me a proper solution. Hotel & cleartrip offered to shift my booking to a very lower class hotel which was far from the location too. When i tried to ask for the reason of failuree & expressed my probblems they strated talkinng in unsupportive tone wen i tried to ask in strict tone mr. Harshit hung up on me. Seriously this is the way a support team behaves? This is the least we can expect from a representative. I am extremely annoyed & going to sue the company for keeping me in mid of nowhere & employees behaviing rude, my legal team is taking all the required action. I will never ever book through cleartrip again.

Hello there...
We had a flight from indore to gwalior on 5th july 2019 by airindia, due to bad weather the flight was cancelled by the air india. My trip i. D is[protected].
Since the flight was cancelled by the airline only so i am eligible for full refund. I have emailed that air india's cancellation stamp one paper to cleartrip.com. Last from 3 months they are making me fool by giving me diffrent type of matters. And when finally i got stuck on that i want to talk to the senior executive then mr. Kshitij (Supervisor) mr. Kumar (Supervisor) and mr. Imran (Supervisor) they kept on saying that we have initiated the refund and they gave me one reference no. By saying that you can talk to your bank since we have given you amount. Bank said this reference is no. Is nothing. They all cleartrip people took more then 3 months to refund my own money. They pissed me off like a hell. Well trained liars they have. I kept kept on calling and disturbing them, only then they refund. They say we take 40-45 working days to refund the amount but they did not refund in 40-45 days. Ultimately i had to screamed on mr. Imran. Such a rude man he is. He was continue speaking without listening to me. Unnecessarily mr. Imran was showing me attitude. My anger was genuine but mr. Imran was showing me unnecessarily attitude. Plz work in genuine way. And who ever id reading this.. Plz do not book your tickits or any any reservation by clertrip. They are cheatres.. Bludy cheatres. They never give any followup, they will not refund your money untill you do not ask for that. I am very disappointed with cleartrip team. They took more then 90 days to refund my money. So irresponsible they are.

Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult, 1 child, 1 infant
Total trip amount: aed 3110.0
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 765.00
—
Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult
Total trip amount: aed 1605
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 470
—
Trip id :[protected]
Abu dhabi - kochi (Return journey)
Passengers: 1 adult, 2 child
Total trip amount: aed 3730.0
Forward journey completed.
Only return trip dated 30 aug 2019 cancelled
Refund amount: aed 674

Note that the refund amount for trip id :[protected] is incorrect.
It can be seen when comparing the refund amount for all three trip ids where the return journeys are on the same date.

A complaint was registered with clear trip reference number 09792617.
No feedback received after several calls.

Hi I did make a online payment via Clear trip for a sum of Rs:-5533/- towards RD Nature Resort.When I reached the venue I was told that the said amount did not reflect in the account and hence I had to pay ones again at the venue. The amount is debited in my account and wanted to what is the procedure for my refund.The ref number that I have us CCAGJILSD9991GAHDWMXA. I can be contacted on [protected]

This is to inform you that an amount of rs.16743/- has been deducted for failed transaction while booking air ticket from kolkatta to delhi on sep 28, 2019 at 12.53 am on clear trip web page using mob no [protected] and email id ([protected]@gmail.com). The amount has been deducted from sbi debit card via ref no[protected].
Please do the needful to refund the above said amt of rs 16743/-.
Thank you

My trip id [protected]
Many days waiting for refund which promised my kannur to sharjah flight 900 dhs
Very bad service providing by clear trip
I got message only refund 124 dhs
Some one contacted me again and promised to pay
I cancelled my daughter ticket as you promised refund air india aexpress

Again i took go air from calicut to dubai with you
Still i am waiting your replay

Pnr no tsqwtv 1x 743

My phone [protected]

We cancelled one round trip (Trip id:[protected] from clear trip and they confirmed full refund for this trip. The reason for cancellation was that air lines changed the flight schedule timings and we were entitled for full refund. Clear trip had arranged joint tele conversation with air lines (Aeroflot) and air lines confirmed on phone full refund in this case i. E. Rs.47, 401/-. After that we received several mail from cleartrip for making refund, but in every mail they change dates for refund.

Here is sequence of communication from the clear trip with respective copies at attachment. It is close to 4 months now that cleartrip confirmed full refund and now they are changing their stands again. We got fed-up making vigorous follow-up on customer care number of cleartrip with no results.

Sequence of mail:-
1. June 18th confirmation mail received from cleartrip to process full flight refund mentioning all routes covered in the ticket within 7 – 8 days.

2. July 18 at 9:30 pm confirmation mail from cleartrip that refund will the processed no later than 1 day.

3. July 18 at 12:46 pm, confirmation mail from cleartrip that refund will be processed within 8 days.

4. Mail received on 6th sept. From cleartrip asking us to send passport copy and request letter, which we provided immediately (Copy attached)

I request clear trip to arrange our full refund of rs.47, 401/- at the earliest possible as it already huge delay of around 110 days.
Thanks,
Jayant gaur
([protected]@gmail.com)

My booking id is[protected] this booking was cancelled but they deducting money from my bank how can i get my money back, please give me some assurance, after deducting my money i seen review about this app which is very bad i am very much tensed please don't cheated my money i am not a very rich pearson so please help me to get my money faster...

Clear trip doesn't own any of their customer problems, i made a reservation to go goa dated 12th october 2019 using their designated mobile app but to my surprise the amount got deducted but the tickets were not confirmed when i tried calling them for getting the status on the transaction there is no option to speak to anyone, as there is only a standard ivr reply which gives a robotic reply... I understand about the company's capabilities of having ai customer support system but still as a company who is into service industry that to in the travel segment they should by default have an option of human interface to resolve the customer issues... I lost hope on this company with my latest experience... I'm wondering about ppl who is not well versed with the mobile app how would they get their issue resolved... These companies charge a hefty amount in the name of convenience fee but they don't provide any convenience for the customer..
My booking id is[protected]

I had return ticket from DXB to Bahrain from 1st October, 2019 to 3rd October, 2019 (Cathay Pacific) .

As per flight Schedule from DXB to Bahrain I was at airport before 2 hour (Around 5:30 AM) from departure. I was in queue and I got an email that "Your ticket has been cancelled".

But I had't cancelled the ticket. I am shocked. I had called cleartrip, They said you had cancelled from your mobile. I have called them 3 times around 5:45 AM. (Almost each call with 35-40 Mins). They were keep me waiting on the phone.

I am not getting proper answer till 7:45 AM. They said "Our manager is not on the floor. He will come around 10:00 AM as per IST.

I have to booked the new ticket at airport with AED 1050/- (One Way)

Trip ID :[protected]

i didn't understand how it was happened. It might be technical issue but Cleartrip people are not accepting this.

I am desperate with cleartrip service.

It was also happened before 1.5 year with me, But at that time I have much time to booked a new ticket and cleartrip had refunded my amount.

But this time they are not accepting this after doing many follow ups.

I don't understand, If reputed companies are doing the same, what we can say about them.

Please If anyone can help in this Regards.

+[protected]

I have purchased a ticket for travel from kolkata to chennai on 20/08/2019. However, due to unavoidable circumstance i reached airport before the departure of 28 minutes. As a result i did not board in the air. My trip id is[protected]. I try to cancel my ticket from the said date but i could not done the same. Please cancel the ticket and refunded the money.

My email id : [protected]@gmail.com
Mobile no. [protected]

On 1st october 11:58: 57 through paytm.

Paytm has confirmed that the transaction is successful and have given me bank transaction id [protected] to be given to cleartrip.

Now there is no way to contact cleartip as their automated services do not allow any contact without a trip id.

And paytm cannot do anything about the amount unless cleartrip gives me a letter that the payment was not received.

This is Sanjay Mehta from Mumbai, I have booked ticket from Mumbai-Porbandar, on 23rd Jun through Clear trip website "www.cleartrip.com" . They have received payment of INR 8196/- in their HDFC account but they have never confirmed my tickets or provided me any details related to booking .I have been trying to connect with them on their email IDs and their customer care phone numbers which are all showing as invalid while calling into them . They have not responded my emails also . Pl need your hlep to escalate this .

Clear trip made an error in my ticket — id no.[protected]

Clear trip goofed up …. And they accepted their error...

They asked me to book a new ticket with the airline and agreed to refund the amount.. I agreed and booked a ticket for rs.2222/ — ; now they are dragging this issue... Neither resolving nor refunding the amount.. Please help

Dear sir,

I had booked a ticket from ixu to del by ai for the 4th of oct 2019 and del to ixu on 9th of october by spice jet for 9th of october, clear trip id[protected] under the scheme flexifly.

I had asked for re-scheduling my ai flight from ixu to ndl on 9th of september and paid an amount of 5418=00 as an initial amount out of which partial amount was to be returned back to me after making this change. I was confirmed by the lady that the amount is received and request for change is done and you will get the ticket in few days.

I spoke to the cleartrip about it on 24th of september with one of your representative asking for the refund and ticket status. The gentleman mr. Dushyant, informed me that the request is in system and will take it up with concerned. I got a refund amount of 5318=00 rs on 25th of september and a copy of my old ticket on my e-mail without any change.

On contacting today with cleartrip for the new ticket, i was told that we had put an request for change of ticket on 9th of september and it has not gone through, so we have refunded you the amount. We can not help you further.

I asked for escalation matrix and was told that i should write to [protected]@cleartrip.com,

I am having copy of all the transactions with me. I need my ticket re-scheduled as per the terms of agreement of flexifly schme as per the my request on 9th of september 2019 which is available in system.

If i have opted for this plan which is issued to me and now if cleartrip dont want to fulfill is against the spirit of the scheme which i have opted and request also made well within time.

Request to issue me tickets without burdening me as the fair on the day on which request was sent was having a small differential amount.

Looking forward for a favorable response.

Thanks and regards

Girishankar phatak
[protected]
Girishphatak. [protected]@gmail.com

Hello,
I had booked my international flights through cleartrip. After around 25 days due to a personal problem, i had inquired with them about the refund details. Immediately i got an email stating i will get a refund of rs 32172 if the entire booking is canceled. I canceled my entire booking on the same day. After canceling the tickets i got an email saying i will get a refund of rs 27176 instead of 32172. I have been following up with cleartrip but every time i call them, they reply saying they need 24-48 hours which never ends.

I am attaching all the related emails for reference. Request you to look into the matter as early as possible.
Note ticket booking date - 5th aug 2019, cancellation date: 3rd sep 2019

I booked air ticket to travel on 25.09.2019 by indigo flight 6e 3518 from bengaluru to pune. Booking was done on 13.09.2019 and ticket was confirmed.in fact i paid extra amount for window side seat.
But to my surprise i received communication on 25.09.2019 morning 7 am, just few hours left to start, as my ticket was cancelled.
I have neither requested for cancellation nor otp confirmation from my side.
But they are arguing that i requested for cancellation.
In fact due to cancellation from their side my programme disrupted and also caused financial loss to me.
In fact i struggled hard to get alternate arrangements for travel.
Company may be instructed reimburse full amount with penalty.
They should not make unfair practices pushing commuters in to problem.

Trip id[protected]
Trip id[protected]
Name latha mohanan, cancelled two tickets from mumbai to kochi and kochi to mumbai on 21/08/2019. Your customer care executive told me you credited the amount inmy account with
Arn 74332749234923302871444 and 74056639324923311633907. For more than one month i am waiting for the refund. Please do the needful.