ClearTrip Complaints & Reviews

Hi

Flight canceled by airindia on 1st september 2019 & they have given endorsement copy for a full refund. But i am followup from last 20 days with cleartrip & not received refund amount. Even cleartrip not replying on mail.

I have shared endorsement copy also photo id proof with a signature but still facing the issue.

Kindly check the below airindia endorsement copy link for full refund.

Link :- https://ibb.co/37dMktW

Clear trip id :[protected]
Air india : ai 443

Passenger details :-
Mr umesh prajapati del → ixc ypkc7 —[protected]
Mrs sonam prajapati del → ixc ypkc7 —[protected]

Thanks,
Umesh

This is in reference with my Doha - Kathmandu return (Trip ID:[protected],
my flight was finally cancelled by the airlines after making several calls on 28th July 2019.
i have been religiously following up but every time the cleartripper says, you will receive a call and instead of that i receive an email which mentions we tried calling you but couldn't get thru it.
I have my cousins who booked the same ticket and which as exactly done the way we did- but they all have received their refund. i called up the Himalayan airlines to confirm and they have confirmed saying my full amount was refunded to Clear trip.
After that i tried calling the Clear-trip they kept saying you will receive in 40 days from the date i called every time.
i called up again on 3rd Sept a lady supervisor took and call made me hold for 15 mins but informed me saying the airlines have cleared your money mam, its with the finance department of Clear-trip and it will only take 7 days more. today is 19th Sept, i had called yesterday a manager Basit mohammed who did not wanted to talk kept saying will call her back, and later as usual did not call but send an email we tried calling you but the same old story. nobody called neither messaged after that. i called up today again 19th Sept, it was transferred to a manager called Imran Mujavar- who was as rude as i am borrowing money from him- he said yes its with our finance by the end of Sept you will receive it- it will take 40 days more but i cannot email you all this(because its a lie). and then he raises his voice doesnt let me speak and disconnects the call, next min i call he is not available to take the calls- he can inform the cleartripper who is talking to me- tell her we will email her-but cannot come on the call. REALLY IS THIS IS HOW CUSTOMER IS DEALT WITH AND THEN HE BEHAVES AS IF HE IS DOING A FAVOR ON ME. THIS IS UTTER SHAME ON CUSTOMER SERVICE

I done booking for chennai to surat for 3 adults and one infant..round trip
I'm looking for cancellation
So read the full refund policy everything.
They mentioned 300 per passenger per flight so approximately it's 1800( it's really bad refund deduction)
My total charge of flight is 21300/-
Once cancellation done I received the email stating that " your refund amount 2201/- will be receive in your so and so account"
I was shocked
What a cheating airline ticket booking company
I need my money back

On 2 September 2019 around 9 pm while trying online ticket my money 4184 got deducted twice from my account and haven't receive confirmation ticket also, because of not havin trip ID can't reached their customer care also, but somehow complained in their company tweeter ..they said will get the refund (8368)but now its more than 15 days already and no news of refund .

On 2 september around 9 pm i was trying to book online ticket for kolkata, it was showing payment failed so i tried once again still it was showing payment failed but money got deducted from my account. Because of not having trip id we could not contact them also but somehow we complain about it in their cleartrip tweet. They said we will get refund within 3-4 days but it's beeen more than 15 days already no refund at all.

Dear sir

I am dinesh kumar i booked flight ticket 10th august thro my accoun for my
Friend mr. Shanmugasundaram to visit mumbai on 17th august. After that booked
My account amount rs.3402 duducted. After few seconds i got sms thro one
Intimation the payment for booking unsuccessfull. But amount deduct in my
Account. But still amount not refund in my bank account. So kindly check and
Refund my amount.

Amount deduct my karnataka bank account

Customer name;dinesh kumar t
Account number — [protected]

I raised my complaint in national consumer helpline also no proper response
Bank side. Complaint number 1575808

My contact number-[protected]

Last june 22, 2019 i cancelled a 1 way flight from dubai to manila. After that i called the cleartrip customer care and informed them that the account i used to purchase my ticket is already close and i am requesting them to refund my ticket in my other account (Different country which is philippines) and they agreed. They ask informations and i provided it all. After waiting still they did not give my refund and ask me for the same info which i again provided but still they keep me waiting for nothing no any emails to update the status. Since iam not in uae anymore i asked my sister to do the follow up calling and i do the emails, after several calls and emails and complying to all their requirements still they are not responding and not giving me my refund. Its been almost 3 mos

A person named tejaswini surabhi is using my email id [protected]@gmail.com for a flight from hyderabad to jaipur in air asia. Trip id[protected]. Pnr number olvhnz. Ticket booked on 16 th september for a flight on 20 th sept kindly look into this matter urgently otherwise i am going to cancel their ticket. This is unacceptable and misusing of others property. I couldn't even cancel this ticket as it was not possible to cancel it online.

I have an issue with clear trip people trip id:[protected] refund reference number (Arn) i am jyotsna sornapudi who booked tickets for banglore to vizag for 22nd september 2019. On 30th july i got mail from airasia that flight has been cancelled so i called clear trip people and asked to initiate the full refund. Flight tickets cost was 5524 but i recieved only 614 rps back. Since one month i was calling clear trip and still i didnot get my money back. I got a mail air asia has processed 3400 amount on september 1st and till now i didnot get the total amount from clear trip 4910 rps. I am completely fed up please can i get help from you please

Cleartrip id:
[protected]
[protected]
[protected]
[protected]
[protected]

I booked 5 international tickets (Under my name, same airlines, flight no, and route) by accident due cleartrip apllication while apple pay transaction.

I am very dissapointed with cleartrip team, because no have clarification regarding this issue. I has been called everyday, but i didn’t get any single decision about my refund process.

Please, i am still beleive with your team to sorted it out this problem. At least give me some updates regarding this issue

Sir
My name is shainoj kunhimon, email: [protected]@hotmail.com

Today i tried booking flight via cleartrip mobile app, payment was processed for an amount of inr.5043 from icici bank but i haven't received the pnr number or trip id

Flight : spice jet
Travelling from chennai to kochi
Date of travel : 14/09/2019
Time of departure : 20:50

I am attaching the payment receipt from the bank

Kindly assist at the soonest for proceeding the booking or make the refund at the soonest. So that i can make fresh booking

Regards

Shainoj kunhimon

Indian mobile no. [protected] (Will be available only from 22:00hrs today 12/09/2019)

I have booked 3 qatar tickets to london through clear trip. I'm travelling there for my further studies which implies i will have a lot of things to carry from my home country.

While booking the tickets the baggage allowance was 30 kgs and just 4 days before the travel when i'm already done with my packing, i receive an updated ticket with only 25 kgs allowance.

Qatar has clearly said that it is cleartrip's fault since they booked the tickets on low promotion and have not updated the same. While we have paid full price for the tickets.

This is a clear fraud by cleartrip. They are fooling their customers.

Never use their website for bookings.

I booked Ethihad flight to London using Cleartrip on 26th June at 9:54AM after the payment, i see message transaction failed on Cleartrip page. Money go deducted from my credit card of amount 62487/-. As I didnt get any order /Trip ID, i created account with ClearTrip and checked the My trips, i didnt see any. I spoke to Creditcard Call center, they mentioned transaction might have failed and my amount will be returned in 5 working days and i can go ahead with booking ticket again.

I booked ticket at 10:10AM on 26th June 2019 and same was confirmed by email at 10:12AM. Later I got confirmation of 1st ticket at 10:24AM. Now I have two tickets for same person on same traveling days.

Called clear trip customer care to refund the amount for frist ticket and they admitted its duplicate ticket on first conversation with call center executive and said will arrange call back in 48hours after checking with airways.

After 48 hours when i tried to reach them as i didn't call back, they mentioned its my mistake to book 2nd ticket and they sent first ticket order ID and it got late in delivered. I have submitted proof of the emails reached me to "[protected]@cleartrip.com" and they mentioned will arrange call back in 24 hours.

After 24hours i received email id to allow more 24 hours. Mean while i spoke to Ethihad Airlines, they mentioned they didnt get any request from Cleartrip, if they get any request, they would add remarks against PNR/Ticket no.

As I didnt get any call from Cleartrip after 48hours, when I call them, they say we are in process of checking with Airlines.

I much worried about the process of cleartrip to cancel the duplicate ticket. Is there any escalation process to higher management for faster help and resolution ?

In June ending Cleartrip cancelled ticket and stated will be getting money in 48hours. Later they sent email to allow 30 working days, now its more then 70 days. When ever i call customer care they keep on saying allow 48 hours as we didnt get any update from Airways.

Thanks in advance.

I booked my flight on 01.09.2019 from chennai - varanasi under flexifly whose trip id is[protected] & the pnr no. Is r9h9kp with spice jet flight sg-463. Then my plans changed and rescheduled the flight to 08.09.2019 whose trip id is[protected] with air india flight ai-595. The status of the refund is not known. Kindly arrange for the refund to my account no.

I am still awaiting for my refund for my trip id[protected]. My ticket was cancelled by the airline for which i am entitled for full refund. I am awaiting my refund since more than 4 months now. This is really frustrating. I have lost my job and out of money. My refund is more than 50k.
I really need my money back so that i can use it in my difficult time.

And there is no concrete update fro cleartrip everytime i call them.

Confirmation number (Pnr) jhhjqe pnr status cancelled
Booking date wed 26 jun, 2019
Payment status paid

Contact information
Preferred mobile no email address home address
[protected]
[protected]@gmail.com

Passenger name pax type
Mr anwar sadique kambrath pulikkodan

Adult, male

Payment information
Fare + fuel charge + cute fee0...

I have tried to book train ticket from goa to mumbai on 28-08-19. Amount of rs. 529 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap

I paid the amount while booking for round trip from bom to dxb,
But got the error page while submitting the payment. Payment got deducted from credit card but flight was not booked.

I tried one more time and it again deducted the amount but booking was fail.

I got the message

The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.
Your transaction failed while attempting to process a purchase of:
Details of your booking
Trip id [protected]
Booking summary
Dubai → mumbai

23 oct, 1 travellers

Booking amount
Aed 278

Aed 278 by credit card
—
Hi jyoti,
The payment for your booking below was unsuccessful. If your account was charged, it has been automatically reversed. Please note that it may take 5-7 days for the amount to reflect in your account. Some public sector banks may take longer.
Your transaction failed while attempting to process a purchase of:
Details of your booking
Trip id [protected]
Booking summary
Mumbai ⇄ dubai

17 oct, 3 travellers

Booking amount
Aed 1, 971

Aed 1, 971 by credit card

Sir,
My son akhilvalatharadileep booked a ticket of indigo flight from mombai to cochin on 30th june 2019 through your website. But the flight was cancelled dew to the heavy rain at that time by the airport authority.
We requested to refund the amount to the indigo authority. They told us it is already refunded, and the money will be reached to the booking ajency.
So please do the needful for us.
Details... Number.. Mh1192006at85631
Date...30.. June..2019
Name.. Akhilvalatharadileep
Pnr... Ddfvsf
Flight no..6e.755
From.. Bom to cok
Place of suply.. Maharastra
Amound.. Rs/4, 444.00/ only.
My e-mail id [protected]@gmail.com.

Clear trip ID:[protected]
I booked ticket from chennai - dubai on clear trip, received my booking Id, Payment deducted for rs.28, 600, but did not receive ticket as it said technical problem.

received message from cleartrip my money will be returned in 3-7 days, now already 2 weeks gone, still didn't get my money.

when i tried customer care it says ticket booking is unsuccesful due to payment not received.
can someone give me cleartrip customer care number, whom i can talk.
thanks