ClearTrip Complaints & Reviews

I have tried to book flight ticket from chennai to delhi (Round trip) on 13-07-19. Amount of rs. 13184 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap.

Sushil this side,

I booked a hotel named “silverine” in shimla for 4 nights. When we booked it we got the confirmation then and there. After 24 hours of confirmation we got a call from cleartrip saying the our booking has been cancelled due to rate fluctuations which is not acceptable and against the cleartrip policy. I hope you will take action asap.
[protected]

03/07/2019 को मैंने जयपुर से देहरादून की राउंड ट्रिप की टिकट cleartrip Pvt LTD से की थी।
जब पेमेंट कर रहा था तो फैल हो गया।
Cleartrip के कस्टमर सर्विस से फोन आया जिसने 1 मेल भेजा जिसमें पेमेंट करने का लिंक था। मैंने उस लिंक पर 31810 रुपए ऑनलाइन पे कर दिए।
उसके बाद उनका कॉल आया कि टिकट के प्राइस बढ़ गए हैं और मेरी टिकट बुक नहीं हो सकती और मेरे पैसे 5-7 दिन में रिफंड हो जाएंगे।
लेकिन आज दिनांक 15/07/2019 हो गई है और अभी तक refund नहीं आया है।
मै बहुत परेशान हू।
ट्रिप आईडी,[protected]
बैंक ट्रांस्शन आईडी[protected]

The trip was canceled on 7 February 2019 .
I have called customer service a several time .They have told like will get the refund on 8th of July 2019 and now it's 15th of July 2019.Its already a 5 month delay .The trip was from Sharjah to Cochin International (Trip ID: [protected]) through Jet Airways and Amount is about 450 AED.I have purchased the tickets through clear trip and i have also paid service charges for this so kindly arrange the refund as soon as possible. # FLIGHT 1: From Sharjah (SHJ) to Cochin International Airport (COK)
• Flight: 9W-561(Jet Airways)
• Departs: 0105 hrs 08 February 2019
• Arrives: 0625 hrs 08 February 2019

Money debited from bank account, but NO Tickets/ Confirmation Emails/ Texts.
Customer Care/Support portal useless without a Trip ID.
How are Customers with failed transactions, without a Trip ID supposed to reach you ?
This is clear malpractice to take over customer's money. Demand immediate attention and resolution to this matter.

Payment 1: Amount debited twice, without Tickets.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.

Payment 2: Amount debited without Tickets.
Trx. [protected] - Rs. 7, 808 - Acc# **4361 - 11th July 2019.

Booked a flight on 12 july 2019 from kannur to delhi. Rs. 5039 were paid through syndicate net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that...

I tried to book a flight from muscat to ahmedabad on 10 july 2019. Later on the app showed "TRANSACTION FAILED" for the booking and didn't issue any tickets. But the money was deducted from my account. As i am not in india, i can't even call them from my registered mobile no. Of india. Trip id is[protected]. They app is not having any other option to contact with customer care. What to do now?

Hi I had booked 2 tickets from Delhi to Hyderabad on 24th June, 2019. However while booking the payment site got stuck. My money was deducted from my account but the ticket was not booked. I got a call from their end who expressed the incident happened and said my money would be refunded in 2-3 business days. After repeated calling and mails and even after submitting the bank statement as a proof they say that it is not their issue and they are not refunding my money back. This is sickening. They had claimed earlier of the money deducted (the exact amount) and later denied. Such a pathetic service. I am tired calling everyday but they just keep stalling the matter. I am clearly suggesting every one never to book any tickets from this website. Very poor customer service.

I was trying to book 3 air tickets from dharamshala to delhi, i tried twice and both the times my money was debited from the account but tickets were not issued. I contacted customer care and they said that they have not received the money and you have to wait for 3 to 4 hours.
Finally, i booked my tickets through other portal as i need to travel urgently tomorrow to delhi and cannot wait for your processes to break done.
This is a mere harassment for a customer that even after paying rs. 41439/- i got no tickets. You should make some improvements on your payment portal.
Please arrange to refund my money for the two transactions made rs.18348/- at 21:14hr on 10th jul and rs.23091/- at 11:32hrs on 11th jul.

I tried booking a two-way flight by the name of romit srivastava on july 10, 2019 from delhi to guwahati and an amount of rs 8571 was deducted from my bank account but no booking was done, so did not get any trip id and no flight was booked. The bill number for amount transferred to cleartrip is[protected]. The cleartrip merchant reference number that i received is ccagg2jsb121 and transaction reference number is [protected]. I tried calling the cleartrip but as i did not receive any trip id, this effort was futile. There is no support mail either where i can drop the mail. Please refund my amount asap. Hoping for a quick revert.

Regards,
Anuradha malhotra

Clear trip has not provided refund for my cancelled trips. We have waited for more than 3 months for clear trip to provide the refund and every month they provide another estimated date for getting the refund. I was informed by 9th july i will be provided an update and the refund, and when i spoke to clear trip team on 9th, they informed me i will have to wait till 10th august to get the refund. They were not able to guarantee that i will receive my refund either.

I try to book my flight ticket by cleartrip but money deducted and ticket not booked and i did not get any email or message regarding the ticket. Please help me. Now i don't have the money to book the ticket and i need to go very urgently. I try to call support number but it is asking about trip id and i don't have any trip id. But i booked with my mobile number and my email id.

I was booking a ticket through the cleartrip app. After the payment of rs 27228/- with ref#igagoheet3 on 10th july 2019 was made, the app crashed. It shows money is deducted from my account, however, there are no details shown on the cleartrip app or any email. I dont have a trip id and no way to contact customer care due to this. Need a solution for this immediately. I have been a continuous cleartrip user and never faced this before

I recently booked a round trip in cleartrip from guwahati to new delhi. The departure date was 16 aug and the return date was 29aug. I made the payment via my net banking. The money has been deducted from my account but i did not receive any confirmation email or pnr number in my phone number. what should i do now?
I did not receive any cleartrip id.

I booked a flight on 5th july 2019 from chandigarh to trivandrum. Rs. 14472 were paid through sbi net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that i can communicate directly.

On5 july, 2019 rs.14472 has been transferred from my account in state bank of india via net banking to cleartrip but no booking confirmation email received and no refund of money. The booking was made for indigo flight from chandigarh to trivandrum. I can’t even contact them as they first ask for trip i’d. Even they don't respond the email. I am attaching the message i received from the bank.

This complaint is regarding the trip id[protected] for flight from bangalore to sydney which was canceled in the last minute from the air line side in march 2019.

Till date i have not received my full refund and neither has cleartrip shown any professional and kind courtesy to keep the customer (Myself) updated or happy about the refund progress or status.

Each time, i call the customer service, they say they are helpless and provide me with a new expected date, making the customer wait for months and then again after calling back on the expected date, coming up with new dates and without any guarantee that i would receive my refund even then.

I have been a regular clear trip customer, but im extremely disappointed in the way clear trip is responding to this incident and making the customer more anxious and testing the patience of their customers.

It has been over 4 months and till date i havent received my refund.

The latest expected date provided now is for next month 10/08/2019, again making the customer go through this inconvenience. The supervisor ms. Apoorva seemed least confident in making me believe i will get a positive response even on 10th aug 2019.

I booked Ethihad flight to London using Cleartrip on 26th June at 9:54AM after the payment, i see message transaction failed on Cleartrip page. Money go deducted from my credit card of amount 62487/-. As I didnt get any order /Trip ID, i created account with ClearTrip and checked the My trips, i didnt see any. I spoke to Creditcard Call center, they mentioned transaction might have failed and my amount will be returned in 5 working days and i can go ahead with booking ticket again.

I booked ticket at 10:10AM on 26th June 2019 and same was confirmed by email at 10:12AM. Later I got confirmation of 1st ticket at 10:24AM. Now I have two tickets for same person on same traveling days.

Called clear trip customer care to refund the amount for frist ticket and they admitted its duplicate ticket on first conversation with call center executive and said will arrange call back in 48hours after checking with airways.

After 48 hours when i tried to reach them as i didn't call back, they mentioned its my mistake to book 2nd ticket and they sent first ticket order ID and it got late in delivered. I have submitted proof of the emails reached me to "[protected]@cleartrip.com" and they mentioned will arrange call back in 24 hours.

After 24hours i received email id to allow more 24 hours. Mean while i spoke to Ethihad Airlines, they mentioned they didnt get any request from Cleartrip, if they get any request, they would add remarks against PNR/Ticket no.

As I didnt get any call from Cleartrip after 48hours, when I call them, they say we are in process of checking with Airlines.

I much worried about the process of cleartrip to cancel the duplicate ticket. Is there any escalation process to higher management for faster help and resolution ?

Thanks in advance.

Tried to purchase tickets from your site. The card was charged, but the site showed validation failure. We didn't receive booking confirmation nor did we get a trip id from the site. We have been charged for a service that you have refused to provide.

Can't call you nor can i contact you in any other way. This is the last time i trust your organisation - never again!

What sort of a incompetent and fraud company are you running there - cheating trusting people out of their hard earned money?

I have booked snow city (Visit date 26th june 2019) through clear trip. One day before (25th june 2016) a guy called me from clear trip and said that due to emergency maintenance the snow city is closed on 26th and because of that he cancelled my booking. Also he said i will get the complete refund 2 to 3 days.
But till now i didn't received my refund, its been almost more than 10 days.