ClearTrip Complaints & Reviews

I have tried to book flight ticket from bangalore to pune (Round trip) on 17-07-19. Amount of rs. 4447 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap

I book flight tickets from cleartrip for jet airways under id:[protected]
Now i am asking them for refund from april 2019 till date but only they giving me month later dates. Its almost 4 month now and they only giving dates. My concern with them is that i buy flight ticket from their portal regardless of airline official website then they should refund my money. Why i need to wait when airline will refund them. As i am paying to...

Dear sir,

Sub: cleartrip - booked hotels - unable to stayed - refund initiation - no responsible from cleartrip side - request-reg.

Ref: transcation no - vt 191720073001920000006 : rs. 9500/- & vt 191720073001900000079 : rs. 17500/-

According to above cash transcation we booked the suits & some rooms for an week period @ hotel dhanalakahmi srinivasan, perambalur, tamilnadu within near our native place on last 19/06/2019 as total amount of rs. 27000/- (Rs. 9500 + rs. 17500) in the name of mr. Senkaran, mail i'd : microstar.[protected]@gmail.com.

Whenever come for stay on 18/06/2019 unfortunately we met an our cab accident & hospitalized. Hence we unable to check in that rooms as well as unable to inform this incident to the hotel persons. Meantime above whole booking periods nobody were call/confirm from the both side of dhanalakshmi hotel management & as well as m/s cleartrip management too..

Even though this booking also not shown my cleartrip trip id still clearly.
Afterwads only we proceeds our bankers credit card section & collect these cash transcation numbers..

We try to you in last more than ten days wide your customercare numbers [protected], [protected], but nobody respond clearly and as well as easily diverted our call somebody, hene we have not get any support from your side.

By the end of dhanalakshmi srinivasan hotel management as confirmed nobody stayed that ur booking period & informed (Mr. Prabu, front office) as we are unaable to refund you & the actual online payment having only cleartrip management & they only able to refund the same.

If any privacy policy can be reason for delay in refund, we request to you kindly sanctioned the refund in special case for our side (We unfortunately met the accident & same moment the all suits & rooms were not occupied in entire period by us)., so that kindly transferred the total amount of rs. 27000/- in immediate basis without the further delay.

Thanks and regards,

Senkaran,
Mail i'd: microstar.[protected]@gmail.com
Mob: [protected].

Not clear history shown in my clertrip id..


Hi,

This email is to bring to your notice a cyber-fraud that has happened to me with my cleartrip account.

I have already logged the complaint of this incident with your customer care services, on the same day it happened. Since there is no resolution or response from cleartrip on this i am sending this email.

I have been using cleartrip.com for a very long time for my travel bookings. Few days ago, someone hacked into my account, cancelled my upcoming reservations and stole the refund amount credited into my cleartrip wallet and which is not even available in my wallet. Detailing the sequence of events here.

1. Cleartrip account: [[protected]@gmail.com]

2. July 2nd 2019 - made a round trip reservation del-hyd.

A. Booking date july 2nd 2019

B. Trip id: [[protected]]

C.2 passengers: [anubhuti srivastava; rishit jha]

D. Onward journey: [19-july-2019; air india ai-839; pnr - jvt3n]

E. Return journey: [21-july-2019; indigo 6e-6684; pnr - mkktra]

F. Total ticket cost: [inr 14, 338]

3.9th july 2019 2:38 pm ist – received a sms message from cleartrip

A. Regarding cancellation of my trip[protected]

B. Time: 2:38 pm ist

C. Sender vm-clrtrp

D. Email from cleartrip regarding cancellation

4.9th july 2019 2:40 pm ist –

A. Received a message from indigo confirming cancellation of pnr mkktra

B. Asking me to contact to my booking agent for any refund amount

5.9th july 2019

A. Received an sms message from cleartrip regarding processing of refund of inr 1616 has been processed and it is available in my wallet

B. Received an email too from cleartrip confirming refund

6.9thjuly 2019 – tried logging into my cleartrip account multiple times but could not it complaining of some technical glitch

7.9th july 2019 – clicked on forgot password link and got a message no account exists with email id [protected]@gmail.com

8.9th july 2019 – 7:09 pm ist called up cleartrip customer care ([protected])

A. Spoke to customer service agent for about 36 minutes

B. Spoke with a supervisor named shazia mohemmad and explained the entire situation

C. Upon looking into the details i was told trip was cancelled using an email id [protected]@simpleemail.com

D. I was told that they will investigate at their end and get back to me after 48 hours

E. They also confirmed there is no way email id can be changed in the account

F. There has been no response from cleartrip so far on this

9.11th july 2019, received notification from cleartrip regarding expiry of my password and i need to change it

A. I changed the password could log in to my account

B. My entire trip history can be seen but there is no money in my cl wallet – not even the one which cl claimed has been refunded

C. It does not show any other ticket that got booked either

10. I did not receive any notification from air india about any kind of cancellation of tickets for my upcoming journey.

11. It seems whoever hacked into my account, changed the password and then the email (User_id) of the account and then cancelled my tickets and stole the refund amount from my cleartrip wallet (Not sure how).

12. On 11-july-2019, i received a notification that my password on cleartrip account has expired and i need to reset the password. I was able to reset my password and login using my userid [protected]@gmail.com.

13. My wallet has no balance leftover in it.

14. My cancelled reservations show up in the account.

I received a call from one of your customer services agent ram on friday at 5 pm asking for more time for investigation and a resolution in my favour before my upcoming trip.

So i lost my entire money that i paid to book for my return trip for del-hyd. I never initiated any cancellation, it is clearly an accountability of cleartrip to maintain security of their customer information and account.

Cleartrip should be able to let me know how and where the refund money was used. Since that much traceability should be there in your systems

I need your help in tracking how this was done and who did it and get a full refund on my ticket. I am sure you can track the ip addresses of where this user hacked into my account from, how and where they transferred my wallet balance to and that would also lead to the person who did this.

I have all the emails, text and call history with me, i can share the same if you want me to. Please let me know when how would you resolve this situation.

I hope i do not need to resort to legal intervention to get this addressed by cleartrip

Thanks,
Anubhuti.

I have tried to book flight ticket from chennai to delhi (Round trip) on 13-07-19. Amount of rs. 13184 has been debited but the ticket hasn't booked. I din't receive any email or message neither regarding the ticket details nor the refund. As the ticket hasn't booked, there is no trip id but when i call customer care the very first question is enter your trip id. So i couldn't talk to the customer care. I dint receive any reply for the complaint sent through email also. Such a poor customer service. Would like to know the status and refund asap.

Sushil this side,

I booked a hotel named “silverine” in shimla for 4 nights. When we booked it we got the confirmation then and there. After 24 hours of confirmation we got a call from cleartrip saying the our booking has been cancelled due to rate fluctuations which is not acceptable and against the cleartrip policy. I hope you will take action asap.
[protected]

03/07/2019 को मैंने जयपुर से देहरादून की राउंड ट्रिप की टिकट cleartrip Pvt LTD से की थी।
जब पेमेंट कर रहा था तो फैल हो गया।
Cleartrip के कस्टमर सर्विस से फोन आया जिसने 1 मेल भेजा जिसमें पेमेंट करने का लिंक था। मैंने उस लिंक पर 31810 रुपए ऑनलाइन पे कर दिए।
उसके बाद उनका कॉल आया कि टिकट के प्राइस बढ़ गए हैं और मेरी टिकट बुक नहीं हो सकती और मेरे पैसे 5-7 दिन में रिफंड हो जाएंगे।
लेकिन आज दिनांक 15/07/2019 हो गई है और अभी तक refund नहीं आया है।
मै बहुत परेशान हू।
ट्रिप आईडी,[protected]
बैंक ट्रांस्शन आईडी[protected]

The trip was canceled on 7 February 2019 .
I have called customer service a several time .They have told like will get the refund on 8th of July 2019 and now it's 15th of July 2019.Its already a 5 month delay .The trip was from Sharjah to Cochin International (Trip ID: [protected]) through Jet Airways and Amount is about 450 AED.I have purchased the tickets through clear trip and i have also paid service charges for this so kindly arrange the refund as soon as possible. # FLIGHT 1: From Sharjah (SHJ) to Cochin International Airport (COK)
• Flight: 9W-561(Jet Airways)
• Departs: 0105 hrs 08 February 2019
• Arrives: 0625 hrs 08 February 2019

Money debited from bank account, but NO Tickets/ Confirmation Emails/ Texts.
Customer Care/Support portal useless without a Trip ID.
How are Customers with failed transactions, without a Trip ID supposed to reach you ?
This is clear malpractice to take over customer's money. Demand immediate attention and resolution to this matter.

Payment 1: Amount debited twice, without Tickets.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.
Trx [protected] - Rs. 8, 358 - Acc# **4361 - 11th July 2019.

Payment 2: Amount debited without Tickets.
Trx. [protected] - Rs. 7, 808 - Acc# **4361 - 11th July 2019.

Booked a flight on 12 july 2019 from kannur to delhi. Rs. 5039 were paid through syndicate net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that...

I tried to book a flight from muscat to ahmedabad on 10 july 2019. Later on the app showed "TRANSACTION FAILED" for the booking and didn't issue any tickets. But the money was deducted from my account. As i am not in india, i can't even call them from my registered mobile no. Of india. Trip id is[protected]. They app is not having any other option to contact with customer care. What to do now?

Hi I had booked 2 tickets from Delhi to Hyderabad on 24th June, 2019. However while booking the payment site got stuck. My money was deducted from my account but the ticket was not booked. I got a call from their end who expressed the incident happened and said my money would be refunded in 2-3 business days. After repeated calling and mails and even after submitting the bank statement as a proof they say that it is not their issue and they are not refunding my money back. This is sickening. They had claimed earlier of the money deducted (the exact amount) and later denied. Such a pathetic service. I am tired calling everyday but they just keep stalling the matter. I am clearly suggesting every one never to book any tickets from this website. Very poor customer service.

I was trying to book 3 air tickets from dharamshala to delhi, i tried twice and both the times my money was debited from the account but tickets were not issued. I contacted customer care and they said that they have not received the money and you have to wait for 3 to 4 hours.
Finally, i booked my tickets through other portal as i need to travel urgently tomorrow to delhi and cannot wait for your processes to break done.
This is a mere harassment for a customer that even after paying rs. 41439/- i got no tickets. You should make some improvements on your payment portal.
Please arrange to refund my money for the two transactions made rs.18348/- at 21:14hr on 10th jul and rs.23091/- at 11:32hrs on 11th jul.

I tried booking a two-way flight by the name of romit srivastava on july 10, 2019 from delhi to guwahati and an amount of rs 8571 was deducted from my bank account but no booking was done, so did not get any trip id and no flight was booked. The bill number for amount transferred to cleartrip is[protected]. The cleartrip merchant reference number that i received is ccagg2jsb121 and transaction reference number is [protected]. I tried calling the cleartrip but as i did not receive any trip id, this effort was futile. There is no support mail either where i can drop the mail. Please refund my amount asap. Hoping for a quick revert.

Regards,
Anuradha malhotra

Clear trip has not provided refund for my cancelled trips. We have waited for more than 3 months for clear trip to provide the refund and every month they provide another estimated date for getting the refund. I was informed by 9th july i will be provided an update and the refund, and when i spoke to clear trip team on 9th, they informed me i will have to wait till 10th august to get the refund. They were not able to guarantee that i will receive my refund either.

I try to book my flight ticket by cleartrip but money deducted and ticket not booked and i did not get any email or message regarding the ticket. Please help me. Now i don't have the money to book the ticket and i need to go very urgently. I try to call support number but it is asking about trip id and i don't have any trip id. But i booked with my mobile number and my email id.

I was booking a ticket through the cleartrip app. After the payment of rs 27228/- with ref#igagoheet3 on 10th july 2019 was made, the app crashed. It shows money is deducted from my account, however, there are no details shown on the cleartrip app or any email. I dont have a trip id and no way to contact customer care due to this. Need a solution for this immediately. I have been a continuous cleartrip user and never faced this before

I recently booked a round trip in cleartrip from guwahati to new delhi. The departure date was 16 aug and the return date was 29aug. I made the payment via my net banking. The money has been deducted from my account but i did not receive any confirmation email or pnr number in my phone number. what should i do now?
I did not receive any cleartrip id.

I booked a flight on 5th july 2019 from chandigarh to trivandrum. Rs. 14472 were paid through sbi net banking. As i submit, the message of session expired flashes on the screen and the money was debited from my account. I didn't got any conformational mail. I contact my bank regarding this and they said the money might be in your (Cleartrip) parking account. Kindly check the same and reverse the money to my account. I earlier mailed you regarding the problem but still there is no response from your side. Even none of your contact numbers are working. Provide some genuine contact numbers so that i can communicate directly.

On5 july, 2019 rs.14472 has been transferred from my account in state bank of india via net banking to cleartrip but no booking confirmation email received and no refund of money. The booking was made for indigo flight from chandigarh to trivandrum. I can’t even contact them as they first ask for trip i’d. Even they don't respond the email. I am attaching the message i received from the bank.