ClearTrip Complaints & Reviews

A flight was booked for 4th march, 2019, (Trip id[protected]: agartala hyderabad one way) through cleartrip. Payment for nonveg meal on board was included in the transaction that got cleared.
But i was not provided any meal because the boarding pass showed special services as nil even though my flight itinerary issued by cleartrip showed meal is booked. I stayed starving for 5 hours. Asked the flight attendants to solve the issue, but they could not resolve the same. Later i wrote to the customer care of indigo, but they said i need to contact the agency from which i booked the flight. Since cleartrip does not have a customer care email, i had to take help of this forum. I hope they solve the issue and provide me with compensation for the distress they caused during my flight.

With the reference to the above we informed that we had booked flight booking on 09.10.2018 from ahmadabad to delhi. At the time of booking first time transaction was not successful and we had not received any booking confirmation from cleartrip as well as jet airways. After some time we had booked the ticket and second time we got the booking and email for confirmation of booking. We ahd make payment through credit card. On receiving of our credit card statement we observed there are two debit for rs.20204/-each. We had informed the matter our credit card company and they taken up the matter with the merchant but merchant has refused to refund the money with producing two charges slips. When your company and jet airways not confirmed my booking and even we have not received any transaction massage how you will be deduct amount from my card. We request to you kindly refund the amount rs.20, 204/- within 15 days to avoid any legal action against your company as well as jet airways.

Kumar satish
[protected]
Flight detail: jet airways 9w685 ahmedabad to delhi dt. 10.10.2018

Please do note that a transaction has been processed but no confirmation has been recieved.

Netbanking message :
Your e-commerce transaction of rs.14436.00 through csb netbanking has been processed successfully.
Please do look into it.

Transaction id was:[protected]

Through cleartrip.com booked three air tickets from cok to pnq eventhough the money has been processed but failed to get a confirmation as well as the e - ticket. The flight was supposed to be on 13th of march and it was spice get and the scheduled departure was at 13.50. Do pay attention to the mail and please take relevant action.

I'd booked 2 return tickets for self & my wife on 5th october 2018 - trip id[protected], pnr ottsfg – flight 9w-371 for 6th march from pnq-del and flight 9w-371 for 6th march from pnq-del – both confirmed tickets. On i was travelling elsewhere from 27th feb to 5th mar.

On 3rd march, i received a call from cleartrip customer care informing that jet airways has cancelled the flight 9w-371 for 6th march from pnq-del and whether i wish get the refund or request for an alternative flight – i confirmed that i’d like to opt for refund. Subsequently, on 5th march, i once again received a call from cleartrip informing me that flight 9w-371 for 6th march from pnq-del has been cancelled by jet airways and whether i wish get the refund or request for an alternative flight – i confirmed that i’d like to opt for refund.

Needless, to say, i was put to huge inconvenience and and to rebook my alternate travel arrangements at a much higher cost.

Now, even after a week of cancellation of the bookings – both, due to jet airways having cancelled the flights, i’m still awaiting refund.

Is this your’s and jet air’s efficiency? Pls respond urgently.

Booked a flight ticket on 02nd march 2019 pnr emynme not got refund till date booking made from clear trip. No response from customer care. Calling so many times not answering. Trip i'd[protected]. Cancelled the booking on 2nd march 2019 only whereas indigo has refunded the amount to cleartrip. Why calls are not being responded. Customer care number also wrong. I want my refund at the earliest. Why there is so delay

I tried booking a ticket through cleartrip app, but it got canceled aat the end and an amount of 21894 got debited.
After that we tried contacting the customer care for continuous 2 hours from 3 different numbers. Nobody is picking up the call for help.

As a customer we are too much unsatisfied with this. I will do each and every complain against this. I want the refund today only.

My travel date is no 11th March, 2019... So, Due to this casual behavior of Cleartrip customer care my trip will be canceled.

Actually i booked a jet airways ticket from pune to chandigarh from clear trip. That flight has been cancelled so i call to clear trip and ask about refund they told me that you will get full refund in 5 to 7 days.
After that today i got that flight has rescheduled but now i have booked another ticket so i asked to clear trip about my refund they again told me to wait for 5 to 7 days when i asked that guy that previously also you told me this he cut my call and after that from past 1 hour i am trying to call them.. Is this the way to treat your customer or should we stop to believe on you..

While booking a flight, received an error page at the final payment stage about booking not successful. The amount is charged to me but booking status and trip id not conveyed via sms nor on email. I cannot even call to customer service for any assistance as i am not provided with any single piece of booking information such as trip id etc.
Moreover the error page that i have attached promptly said that cleartrip would contact me as soon as possible to resolve my issue, which they haven't till date.
Hats off to cleartrip that in today's world organization like this exist which has such a pathetic customer service, no one can contact them without a trip id.

Trip id:[protected]
Flight 9w 485 was cancelled by airline jet airways bom 14.15-maa 16.15 on 21 mar 2019 for four o[censored]s as per your mail. I talked to one mr. Diwahar customer care about the full refund and he said he will get back to me. I have not heard anything about refund. Can you inform me about refund status.
Your booking is confirmed.
You are flying to mumbai!

Trip id:[protected]

Chennai → mumbai

Sat, 16 mar 2019

Indigo indigo
6e 495
Maa06:45

Time
08:45 bom

Sat, 16 mar 2019

2h

Sat, 16 mar 2019

Chennai airport

Chatrapati shivaji airport

Baggage allowance – check-in: 15 kg, cabin: 7 kg

Meal – not included in this fare
Mumbai → chennai

Thu, 21 mar 2019

Jet airways jet airways
9w 485
Bom14:15

Time
16:15 maa

Thu, 21 mar 2019

2h

Thu, 21 mar 2019

Chatrapati shivaji airport

Chennai airport

Baggage allowance – check-in: 15 kg (1 piece), cabin: 7 kg

Meal – not included in this fare
Travellers pnr
Man mr subramanian arasakesari ygk7uz
Man mr paramasivam ponnuchamy ygk7uz
Man mr sowmyanarayanan rengamani ygk7uz
Man mr a theagarajan ygk7uz
Man mr subramanian arasakesari rqanvy
Man mr paramasivam ponnuchamy rqanvy
Man mr sowmyanarayanan rengamani rqanvy
Man mr a theagarajan rqanvy
Amount paid ₹29, 056
View receipt

Fare breakup, baggage, cancellation and amendment information is in the attached e-ticket

With regards
Arasakesari

I am seeking your help regarding my refund
I had book 1 flight ticket from dlhi to srinagar on 7th feb-it got cancelled because of heavy snowfall in srinagar.. Alreeady 28 days have been passed i have nort recieved my refund yet. I spoke to clear trip they are saying that they havent recieved any refund from your siide. I spoke to air idia as well. They are saying contact cleartrip.??? What is the issue. This is the worst experience that i have been begging for my own money from last 1 month..?
Pnr no: yw62w
E-ticket no:[protected]
Thanks
Regards
David hummel-
[protected]

Hi,

I booked a ticket from hyd to cok and i cancelled that ticket.

Indigo flight — when i was cancelling that time refunded amount is showing. But amount not yet credited to my account.

Trip id:[protected]

Called to indigo customer care they told amount already refunded to clear trip but amount was not credited to me.

Amount not yet refunded. Please help.

I booked ticket on clear trip on 4th march 2019. I got a transaction id. But, a ticket was not generated by the system and moreover their customer complaint numbers and their onsite support system is also not working. Their online support system asks for details and then it just does nothing. Also, their phone system is also totally unresponsive. It says someone from customer care will contact and disconnects. There is no personal intervention possible at all. Such sites should be barred from operating. The delay of such kind means i will have to book a ticket at higher price on another app if this ticket is not generated. Also, this ticket being non refundable, i will have to put up a lot of fight till i get the money back, or not.

Dear,

Good day!

With reference to trip id no. [protected], kindly be informed that i had booked a trip through clear trip for karachi – dammam on march 03, 2019 by carrier saudi gulf.

Trip was intended for my self (Mansoor), my wife (Saima) and daughter (Anam). However, tickets were only utilized for myself and my daughter,

Whereas, due to some reasons, i had to cancel flight for my wife (Saime mansoor). Perhaps, this cancellation request was made twice through saudi gulf, karachi office on march 1st 2019 and march 2nd 2019 and accordingly requested to refund the ticket.

But now, since last couple of days, i am following up to get back the refund through clear trip india office as well saudi gulf head office but not getting any satisfactory response.

Please acknowledge this message, look into it and support to resolve the issue at the earliest.

Regard’s


Mansoor jamil
Pcs engineer
Manufacturing – technical department
Process control division
Satorp (Saudi aramco total refining & petrochemical company)
Office: c-222-e, wing a, administration building
Office phone: +[protected]
Mobile: +[protected]
Bravo no. +[protected]
Email: mansoor. [protected]@satorp.com

Booked a flight from bangalore to bombay for 6th february for 2 people. The flight didn’t get booked but my card got charged. The charge has not been reversed and i can’t get through customer care because i dont have a trip id. Can you please help! Request you to let us know how to initiate the refund since its been one month but i’ve not recived any intimation from cleartrip and i have no idea how to get the money refunded. The amount is around 35000.

Hi,, i booked the flight ticket from cok to hyd on the dated of journey 15-2-19. But when i went to airport they said flight was cancelled, previously we didn't get any information & cash returned still date,, main promblem is daily we are calling to customer care but its nobody is not responding past 1 week.. If they respond they are saying didn't get flight cancelation conformation from airasia, for ur kind information i can share my trip id :[protected].. Pls check and call to this number [protected]..

Hi mam/sir
I have done transaction today 2nd mar 19 from delhi to goa for three person me, my wife and my daughter
Money was debited but dint get confirmation of ticket
Called my bank icici.. They told payment was sucessfull.. Please help as i need my tickets asap
I can provide you transaction details and msg recieved from my bank

Ticket were roundtrip on 20th april return on 23 april 2019

I cant contact you because i dont have trip id

My go air flight got cancelled and the go air people said I had to call cleartrip to get the refund. I have Calling cleartrip since two weeks and no one has answered any of my calls. I have no idea what is wrong with your customer care service it just keeps me on hold. PLEASE refund my flight money as it was a costly flight and this made me realize never to book flights from cleartrip.

This is regarding part cancellation of my booking and refund of the amount there of as below. But no refund amount has been received till date even after 45 days of cancellation.
Date of booking - 15.11.2018
Trip id - [protected]
Date of travel-16.01.2019
Bagdogra to bhubaneswar
Booking amount-rs.16036/-
Indigo 6e 534-ixb to ccu
Indigo 6e 3864-ccu to bbs
Passengers name - manorama behera
Anil kumar praharaj
Surya behera
Laxmi behera
Part cancelled on 15.01.2018 for surya behera and laxmi behera.
An early action require.

We have booked mumbai - us ticket through clear trip. However, even after payment being sucessful, the ticket was not confirmed.in the first call customer care executive assured that it will be concluded either side within 2hours. It was not done. After 9 hours i again called up and the guy called alex assured me that he will taken personal initiative and get it resolved within next 3.5 hours. I insisted to raise a formal complaint. After little hesitation he provided me the complaint number and assured me that he will call up after 3.5 hours. However, neither the ticket got confirmed nor he called up.
The next day i tried calling clear trip number for 4 time, waited for 15-17 min in every call but after ivr queue waiting time of 15 min the called use to get disconnect automatically. Wasted my 1.5 hours
The worst customer service management i have seen.
Executives are liars, casusals and non sensitives in resoliving customer complaints.

On 1st december 2018, i was confirmed that a full refund will be processed. This communication was made via call and email both. It is 28th february 2019 and i have still not received the refund. The staff doesn't follow up and has no clue about the refund. When a full refund is confirmed, i get varied response from another staff on 20th december.

I am sharing all details with screenshot. I receive no replies to my email. The staff on 28th february 2019 shares that the refund will be processed on 1st march 2019 which is tomorrow. But keeps me on long hold.

I am waiting for 1st march 2019 hoping that the refund will be processed.