ClearTrip Complaints & Reviews

I had a flight last february 9, 2019 7:50am ek337 via emirates airlines from manila to dubai (Naia terminal 3) and my baggage allowance was 45kg as what was indicated on my ticket. But when i checked in my baggage, the staff told me that as per their system, i had 30kg baggage allowance only and i should remove 15kg. I don't want to accept this and i want to clarify this matter as the staff of emirates airlines told me that maybe it was a typographical error only and i said no. It was a ticket directly from cleartrip. And it was the first time i encountered like this. I booked thru cleartrip last year as well but it was okay. I was trying to talk to their customer service but the staff told me they don't have or i want to discuss this to their manager but still, they told me the same thing that i have 30kg baggage allowance only. They even told me to call the customer care of cleartrip if i want to clarify it but i don't have time to do that due to the counter was about to close. So what i did was to remove that 15kg coz i don't have a choice. It was a very horrible experience for me coz i was expecting i can give a lot of souvenirs to my relatives and friends here in dubai. But i was wrong. Kindly clear this matter. I want to know what was wrong, if the cleartrip or the emirates airlines. I don't want this to happen again in the future coz it was very hassle. Hoping for your favorable response regarding this matter.

Trip id[protected]
Booking date - 26th january 2019,
Flight details - kolkata to jaipur
Registered mobile no - [protected]

Can you please refund the amount back immediately.

I have made lot of calls to cleartrip customer care and no one resolved the query. I have been charged twice for my booking and only one amount was refunded back. I have attached bank statement.

On 7th feb2019 while i tried for the air ticket booking i used my sbi debit card for payment but at the end of transaction i did not get any ticket confirmation for the trip. So, i tried again with my other iob bank debit card, the airticket got booked and confirmed the trip id is[protected],. But today only i came to know the amount rs.29, 984 was debited from my sbi account.
So i request you please verify my booking summary and refund my money as soon as possible to my bank account
Once again i request you please verify and refund my money. I have trust on your reputed firm.

I had tried to book a flight ticket on 03.02.19 for my mother from ranchi jharkhand to hyderabad for 13.02.19 but ticket was not made no mail or message
Even received but my account had been debited with rs.5499.00. Request you to look at the matter and do the needful as earliest.
On first day customer service told you will receive money back within 24 hr. Now unable to contact clear trip as they are asking for trip i'd which i have not received.
For your ready reference i am sending you details of my transaction
Ib shp/51767862/[protected]/cc avenue/http:
Request you to kindly credit my amount in my concern account

Waiting for you valuable reply!!!

Regards
Anand maheshwari
[protected]

They have charged me for an amount of rs 1277 as against a non-confirmed booking. I contacted the customer care and they said they would refund my amount in 3-4 business days. My request was initiated on 30 jan 2019 and still i have not received any refund as promised. Initially they provided me with a trip id but now i can't contact them because when i enter the trip id it shows as invalid.

Below is a copy of my chat with clear trip customer care through face book.
30 jan 2019, 15:37
I have a question. Can you help?
Hello there
Hello
Sherin muscreen - please help us with your concern / trip id, in order to assist you.
My booking didn't go through but i got charged
This is the screen shot
Can you help

Train journey dated 14 feb 2019
Bangalore express 16316 passengers 2 adults and 2 senior citizens from kollam to bangalore cantonment

Sherin muscreen - thanks for the email id. As checked through given email id, the reservation which you attempted online for kollam jn - bangalore one-way has not been booked on our system under trip id:[protected]. However, the amount which has been debited would be refunded within 3 - 4 working days, to the same card used at the time of transaction. You can make a fresh booking as per your requirement.

Rs 1277.00 charged on pos payust[protected] at txn#[protected]

Sherin muscreen - as informed earlier, please note, the amount which has been debited under trip id:[protected] would be refunded within 3 - 4 working days, to the same card used at the time of transaction. You can proceed with the fresh booking as per your requirement.
Thank you

(Feb 9 2019 09:59

Trip id:[protected]
Amount still not credited
Please help
Chat conversation end

I am mr. Antony/bony booked on airasia flight on 08feb19 cok-blr, i booked a meal on this flight, when i reached counters and checked with airasia staff, they said meal was not added and i started arguing with them telling that i paid for it, and they gave me a invoice saying that it was not booked and payment was made thru cleartrip and i have to check with cleartrip, i did not expect these kind of responses from you, and every time i don't have time to raise a complaint for just rs: 250/-, it was really a bad experience, i would suggest not to repeat this again, i would like to have my refund asap.

Fyi
Pnr:eupqpn

I am Shami Rafeel.I tried to book a ticket from sharjah to trivandrum on 5th february 2019.But ticket no booked.But cash already transferred to cleartrip account through internet banking.So please take necessary action to refund my cash to the account.Details are given below.
Transaction Reference No.IGAFIRMTV3.
Amount: Rs.20037/-
In Cleartrip customer care number many times I tried to call.but no response.so please refund my cash to my account.

I had booked the subject trip (Trip id[protected] with you and had subsequently cancelled the bangalore mumbai leg of the trip for which i had received the refund. I had however not cancelled the mumbai - jamnagar leg of the trip.
Upon trying to check in at mumbai on 25th january 2019 at mumbai for the jamnagar flight i was told that the entire trip had been cancelled by"clear trip"and the flight was full. I had to plead with the air india manager to accommodate me with one seat as it was necessary for me to reach jamnagar on that day. Finally, i was able to get one ticket for which i had to pay a much higher amount.
I have discussed these events with ms pooja at your call centre.
I am attaching a copy of the trip ticket details printed from your web site on 5th jan 2019. I am also attaching a copy of the air india ticket issued to me at mumbai for which i had to pay rs 5830/. Please arrange to refund this amount to me along with compensation for the inconvenience and embarrassment caused to me because of your actions
Regards
Ravi kumar m n
This email has been sent to your customer support a week back and there is no acknowledgement also!!!

This is a fraud done by Cleartrip... I booked 2 nights to country inn Corbett. And vouchers were booked and issued to us and money was prepaid. Now out tickets is on Friday early morning... Suddenly we called up the hotel and sudden shock and surprised... They said no booking confirmed for 8th February... And we rejected the booking due to full occupancy in hotel... This was communicated to Cleartrip by hotel on the same booking day.. But till date Cleartrip didn't inform us and not even till now... As per us it's booked and we would have reached there with no booking with hotel but as per Cleartrip it's a confirmed bookings...still they said its done and u travel there. We are in complete mess as we were going there to celebrate our anniversary... Customer care is not helping and whole day we were chasing and everyone is saying we will work on it and call back in one hour... 12 hrs already asked and everyone still just asking time to resolve... But from hotel side when we talked they clearly said no booking can be taken from our side and they can't so anything as its toll full since Sept advance booking for 8feb...please solve this asap..

I booked my ticckets to moscow from bangalore and return ticket from moscow to bangalore but due to some personal reason i applied for cancellation. Till the tickets were get cancelled they didn't told me its non refundable tickets after tickets got cancelled they saying they are nonrefundable tickets and we have refunded zero money to you, if they are nonrefundable tickets then how they can accpet the cancellation of tickets and if they...

My trip id[protected] for visa booking o[censored]ae. On cleartrip the offer was mentioned that if you take uae visa then you will get coupon of cashback to utilise for flight booking. I have booked visa but coupon code not received. I have followed up 5 times. Everytime promise that you will get call back but no call back till date.

The concern people i talked is
1. Omkar reference #08198428
2. Salma reference # 08189867

The bpo people informed that we can not do anything. Secondly we can not provide full identity etc.

I have spent around aed 100 to call cleartrip.

This website provide fake promotion offers.

I tried to book my flight from amritsar to varanasi on 31st jan, 2019, however the transaction failed abruptly and the money got debited from my account. I got a call from the cleartrip and i have made another booking on the same date. However, the amount debited from my bank account for the first transaction is not yet credited.
Thus i want you to kindly refund the amount to my account as soon as possible. The reference no. For the...

On 02 feb 19, i tried to book my flight from delhi to gorakhpur for 09 mar 19. How ever the transaction failed abruptly and i didn’t get my ticket on email or phone. The same amount got debited from my bank account. No refund has been received so far. Either i want the booking confirmation or refund to be credited to my account. The ref id is [protected]igafiekfq33877

From

Email address
[protected]@rediffmail.com

Mobile no.
+91 [protected]address
54, digvijay plote vishramwadi
Jamnagar
Gujarat 361005
India

On[protected] i try to book rail ticket
With following

Date: sat, 26 jan 2019 08:37:18 ist
An amount of rs 26 jan2019

Hear i found in my bank statement amount debited from my bank account
To transfer-inb cleartripprivate limited-ccaga2fhb829i gafgpvrd8
Transfer to 4
9, 621.00
But that transation failed some reseon
But my account debited
Now refund i received in my bank account please
Give me my amount refund

I have booked a two and fro flight ticket to chennai vide booking reference:wenvvp andnfsl2g. We have lodged a complaint with ezeego1.com for refund of the cancellation amount. The firm has replied as follows:

Dear mr. Prasad,

Greetings from ezeego1!

In concurrence to your below feedback posted on consumer complaint website, we wish to inform you that since your booking was initiated through cleartrip, we have already processed the applicable refund to cleartrip's agency account. Hence, we request you to kindly communicate with cleartrip regarding your refund status.

Your patience and understanding is truly appreciated.

Should you require any further assistance, kindly write back to us with no hesitation. We take pleasure in assisting you.

Yours sincerely,


Diana misquitta

Customer service

Ezeego one travel & tours limited.

Vaman centre, marol makwana road,

Andheri east, mumbai - 400 059

Tel. No.: 022 – 61969696

Website: www.ezeego1.com

Hence we request your goodself to kindly look into the complaint of refund amount and refund the amount.
Regards
Y u v prasad

Dear cleartrip,

About 4 days ago i booked 4 tickets from new delhi (Ndls) to varanasi by cleartrip. But i don't know why, i dont get the tickets and there's no recorded reservations on application and no email from cleartrip, but my credit card issued that transaction.

So, what happened with my tickets, and if my tickets are unavailable, how to refund the money.

Anyway, here's the details of my transaction:
Date of incident: 28 januari
Trip id: [protected]
Solution: i want to refund the money

Please help me to fix it and email me to novita. [protected]@gmail.com. Thank you

Dear cleartrip,

About 4 days ago i booked 4 tickets from new delhi (Ndls) to varanasi by cleartrip. But i don't know why, i dont get the tickets and there's no recorded reservations on application and no email from cleartrip, but my credit card issued that transaction.

So, what happened with my tickets, and if my tickets are unavailable, how to refund the money.

Anyway, here's the details of my transaction:
Date of incident: 28 januari
Trip id: [protected]
Solution: i wat to refund the money

Please help me to fix it. Thank you

This is my first and worst expreience booking with cleartrip. I booked a flight in emirates with 45kg check in baggage and 7kg hand carry. Upon checking in my luggages, emirates airline informed thay i only have 30kg check-in allowance and that i have to call cleartrip about the “45kg”. I was trying to call cleartrip but no one is answering my call. I ended up removing all my stuff to reduce it upto 30kg, since it’s very expensive to pay for the additional baggage in emirates. Also, emirates staff did not do anything to assist me with cleartrip baggage issue since it’s not their fault and it’s not under their custody (As per their supervisor, allah). He told me that i should be the one to call to cleartrip to fix the issue.

Please see attached copy of my cleartrip paid and booked online, stating that i have 45kg checkin allowance - which both cleartrip and emirates did not acknowledge.

Worst experience ever!!

I have booked a round trip from raipur to sydney from 10 to 16 feb.
The amount has been charged immediatly but still no confirmation mail or message was sent by them.
Worse... No way to get in touch with them to know the status of the booking.
There are very few days left for traveling and i am clueless abt my bookings!
This was my first and worst kind of experience with them and am certainly not recommending it to any one
Please help!

Thank you for using state bank internet banking. Reference no. For transaction of rs. 2447.0 from a/c ending 2502 to cleartrip private limited on 30-jan-19 at 06:26 is igafhhwto4. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials. You may also call[protected]. Download yono @ www.yonosbi.com

Please refund the amount urgently
Shomnath adhikary