ClearTrip Complaints & Reviews

Have booked today (15/05/2018) two one way tickets for me and my daughter from chennai to bangalore by indigo 6e-847 for 28/05/2018. The name of the passengers are 1) mr. Sunil philip & 2) ms. Rebekah sunil. The payment for the same is made from my federal bank debit card for inr 3398.51. The payment is successfully authenticated by the bank. Please look into matter and send the tickets to my email id: [protected]@gmail.com. Awaiting your reply at the earliest.

This is priyesh, an executive working with a star resort in lonavala, in maharashtra.

I am writing to you on a specific issue regarding discrepancies related to your ticket refund programme.

I have booked a ticket for spicejet on 03.05.2018 from pune to kochin and was scheduled to take off 03.05.2018. After finding out that i booked the ticket for a day earlier, i tried to cancel the ticket.

It was a fully refundable ticket and it the refund information was showing on cleratrip.com’s home screen when i booked the ticket. (Please refer to the below attached screen shot)

However, when i cancelled the ticket, i was told that i am not eligible for refund and a 334 rupees will be transferred with in 7-8 working days.

Immediately i contacted your customer care and the executive confirmed that it was wrong that the website had “refund” option live at the time when i did the booking. (Please refer to the audio conversation with your executive soon after the cancelation on 03.05.2018)

From all these facts above, it is very clear that i am eligible for the complete refund of rs 7598/- . I request you to immediately look into this problem and refund rs 7598 rs to my account as soon as possible.

Expecting a positive reply.

With regards priyesh v v
[protected]@gmail.com
[protected]

I have booked yesterday i. E., 12/05/18 two round tickets for my brother-in-law & sister from pune - chennai - pune for 10/06/18 to 11/06/18. The name of the passengers are 1) mr. Rajendra bangad & 2) mrs. Bharati bangad. The payment for the same is made from sbi credit card no. [protected] of inr 9, 064/-. Please look into matter and send the tickets to email id: [protected]@gmail.com

But received the message:

The tickets for the same is not yet received. See and print your etickets
Please note: e–tickets will be available here approximately 30 minutes after you make the booking.
Grab copies of your etickets here anytime. Email it, print it or just look at it. Enter your trip id and the last name of any one of the passengers.

Trip id (What’s my trip id?)

Passenger’s last name

I had book flight tickets through cleartrip on24 jan. Which was cancelled through cleartrip on27th feb in evening 6:30pm. Due to illness of my mom. Was waiting for refund even got mail from indigo airlines about cancellation and refund. Since 10 days i hav been calling cleartrip and they are giving irrelevant answers like booking not cancelled, no details about refund. Today they are telling me refund of some 3770rs done which is not tranferd in my account. The actual amount to be refund is 7036rs. The cleartrip staff behaviour is very irresponsible. Kindly help us for refund.

Hi i booked a return ticket from bangalore to delhi for dates 21 june and 2 july 2018.
I dont know what happen tciket shows me=y ticket as reversed dates and destinations means

21-june1 from delhi and 2 july from bangaluru.

On noticing this i sudeenly cancelled the tickets but no refund has ben given.
In contacting customer support, they says we are helpless and ticket is cancelled and cancellation charge is above than booking charges.

I have lost rs 6420 but they are not replying any emails.

It seems cleartrip is cheating people, not recommended to anyone.

Hi All,

I have booked a ticket in Air India through cleartrip for my mother(Mrs.BALBINDER KAUR) and sister(Ms.KIRTYSHREE NAYAK), and mistakenly typed "K" instade of "L" in my mother's name. Then I called to Air india helpdesk and they suggested me to ask cleartrip to send a request to their sales team and they will rectify it.

But from last 10days I called to cleartrip helpdesk but they are not able to send a remark request to Air India sales team.

Air India saying that they can rectify this, if they will get remark request from Cleartrip because I booked it through Cleartrip. But I am not sure why Clartrip not going to send a REMARK request to Air India sales team.

I am struggling from last 2weeks Only for ONE LETTER typo mistake.

Please see my below booking details:

Cleartrip ID:[protected]

Air india: AI 75

Booked on : 05/Mar/2018

Travel from: New Delhi

Travel to: Bhubaneswar

Travel Date : 25/Jun/2018

Thanks,

Soumyasree Nayak

Mob: [protected]

I had booked flight tickets online in january 2018 (Passengers - ajith kumar, saritha, and vinayakan) for flights from kochi to bengalore and back to kochi on april 26th and april 28th by go air flights nos.653 and 658 respectively (Pnr. Pd1vxxabdw5h) which were cancelled by the airlines and the refund paid to cleartrip being the agent. The refund paid by the airlines to cleartrip was rs. 5560 and rs, 5500 respectively for paying back to customer which was not done by cleartrip so far. Since the flights were not cancelled by me but by the airlines they paid back in full to cleartrip but the customer who booked the flight by credit card (Rugmani vinod) did not receive the refunded money so far, even after a month. Cleartrip may please refund the money at the earliest. I saw the policy of cleartrip is to pay back within 2 weeks. Here already one month expired. Pl refund the money to my credit card account through which i booked the tickets for ajith kumar and family.

Hai, I have booked my travel tickets in cleartrip with a lot of trust. Trip ID is [protected].Unfortunately, still have not received e-tickets. While spoke to cleartrip customer care, they are saying we will take another 24 hrs for booking confirmation.I could not understand the reason why 48 hrs required for booking confirmation.My question is after 48 hrs, if cleartrip informs, my booking is not confirmed, then, who will pay the extra money in case of airfare increases. Still, I have trust on cleartrip about your services and hoping will get the possitive reply.

My contact number is +[protected]/+[protected]

I have booked my ticket from ranchi to new delhi for 27.04.2018 in flight no. I5 549 (Booking no: yu45vx) 27 apr 2018 ranchi ✈ new delhi through your website.
As i was unable to travel at that date, i wanted to cancel my ticket but the refund is still pending.
As confirmed by the nodal officer of the air asia, the refund is to come through the travel agency. But after 15 days this is still pending. Please help me to get the necessary refund.

Hi i booked a flight online at cleartrip. Ae last april 17 2018 with the trip id [protected] going to philippines and i was cancelled my booking having the confirmation for cancelling saying that i will get my refund at 5-7 working days but until now i didn’t get any respond i called cleartrip saying they will send me a mail with the higher proirity but still theres no feedback from them i am highly needing to get back my refund so please help me to get through it.

My name is Nagaraju Avuluri, My Trip ID - [protected] . I have booked a hotel in OYO 331 Hotel Skanda Shelters, Bangalore, Karnataka, India on 28th March 2018 and cancelled the booking on 4th April 2018.
the Cancellation confirmation on hotel booking was received from OYO with subject Booking Cancelled - OYO 331 Hotel Skanda Shelters, Booking No. KFPW7835 on 4th April 2018.

The refunded amount was not credited till date. Several time i have called the cleartrip team. but did not get satisfactory answers.

I have contacted OYO rooms team. They have informed me via mail that
" the full amount already reversed to Cleartrip team a long back like that"
The mail received from OYO team enclosed.
_________________________________________________________________
Prabhsimran_5027755 Singh
5:29 PM (1 minute ago)
to me
Dear Nagaraju,

Greetings from OYO!!
It was our pleasure to get the opportunity to speak with you. We have worked on the concern you have faced, as per our telephonic conversation, please check the below details:

Concern that you faced - : Status of refund.

Resolution provided - Full refund initiated and refund id is: 4e8mlbw5h2fha2qe1c51dht

Going forward, we assure you the best services. Please give us the opportunity to host you again to showcase the OYO promise in the future.

Post this email you will be receiving another email asking for your feedback basis the resolution provided by our executive.
Please rate your conversation on the mentioned scale, where “extremely satisfied” being the best.
Your feedback is extremely important for us.

Regards,
Prabhsimran Singh
Guest Experiance Manager
OYO
5996222:209058
_________________________________________________________________________

Now the cleartrip was blaming OYO team that they have not refunded the amount like that.

I had booked a ticket for my wife aditi gangoly on 01 may 2018 for mumbai bangalore return. However got no intimation on mobile or mail nor did it show any debit to my credit card
Hence i booked once again on 02 may 2018 for the same journey for same passenger
Due to lack of intimation from cleartrip, i landed up making 2 bookings
Now unnecessarily i have to incur cancellation charges
Trip id for 01 may :[protected]
Trip id for 02 may :[protected]
This is fault of cleartrip system

One of the worst experience I had in kochi - Room was not wat i asked for - and the room that was given was yak - no water in the flush no TV - unfriendly reception. Overall the holiday got screwed up for 5 days. And a extra charge of Rupees 1000 was collected - not clean over all

Clear trip - never will i book hotels under you sire again - im sorry

Very bad experience.

I bkd tkt from hyd to ddn on 05-4-18 for 30-4-18 flt no ai 543. I did not receive and booking confirmation. I complained to the airlines. I am told to check the bank acct. Bank acct stmt shows amt of 8700.00 has been credit to cleartrip. So kindly refund the amt. Kindly send mailid i[censored] need details (Bank or airlines)

Thanks.

Mrs. Shailaja bhatia

Hello good morning, yesterday in the evening i have booked a ticket online on clear trip website. My booking was from mumbai - doha 29 may evening flight. I have filled all the details also even the money was deducted from my account but i am unable to see the flight detail or copy of the reservation ticket.

Also by-mistaken i have mistype my email id also can u please support me in such condition what can i do.

Chander mohan
To:
[protected]@cleartrip.com,
[protected]@cleartrip.com,
[protected]@cleartrip.com

14 Apr at 9:13 PM

Dear Sir.
I could not travel on my INDIGO Flight no 6E 359 on 08 th Feb 2018 due to some unavoidable circumstances and only the tax amount of rs 1370/- was due for refund and the same has been credited to your account on 16 th feb 2018 as per information I have received from INDIGO office.
i have booked my ticket through AMEX card therefore I request you to please credit the amount of Rs 1370/ in my credit card account.
My Airline PNR and ticket no is XJFVUX.
Your help line always ask for TRIP ID which i do not have.
The trip ID on my ticket no is [protected] and the same decline by your customer care no [protected].
kindly pay attention and reply at the earliest.

regards

chander mohan

Clrartrip website prices are 100% more than other direct flight charges. Attached the photos fro your reference. All taken in the same time you and can refer the time and date in the screenshot.
Price in clear trip for dubai to cochin on 4th aught is aed950 for indigo and 1032 for air india express.
But if we go directly to airindia express the price is only 450 and indigo is only 475.

Why there is a huge price variation in cleartrip?

Dear sir/madam
Myself karikalan from chennai have booked flight ticket on 26.04.18 (Air india, maa to delh, 01.05.18, 5.00pm). I only received a sms to my mobile number, unfortunately it was stolen today. Also, i have not received any confirmation mail from clear trip to my mail id ([protected]@gmail.com). So please send me a mail to go to delhi on 01.05.18. Very urgent

From last week i booked for only 1502aed 1way ticket feom dxb to manila PH u guys deducted the money and returned after 5working days, now im booking again how many times i tried after payment ita failed flight not found good this time money wasnt deducted wat if deducted again another daya i will be waiting? Im just confirming this booking it will be my 1st and last booking from u guys.
Failed and failed and waited until your price go high!!!

I booked a flight ticket from Hyderabad to Minneapolis on March 10th, it cost me around 248000 and while booking the ticket I was verbally told that I will be losing 10k if I cancel my ticket.

Due to visa problem, I thought of canceling my tickets and inquired about refund amount and all of the sudden they said I will be losing 66000 and will get the refund of 180000 out of 248000.

I was literally been cheated by Cleartrip. They didn't mention any cancellation policy or fare rules on my ticket and don’t know how they're calculating the cancellation policy.

I called them many times and no proper response from any team.

I would suggest never book huge transactions using websites/travel companies like Cleartrip with pathetic service/staff.