ClearTrip Complaints & Reviews

I cancelled a flight on 11th of march 2018, but after my various calls and emails the cleartrip agents are not refunding my money even not confirming me the refund amount.

As per the cleartrip agent the below email,

This email is regarding your trip id[protected] from bhubaneswar to dubai, return.

We have already initiated the cancellation process on our system. Since this is a trip where refund has to be claimed through refund application which will take 40 – 45 working days for authorization from the airline’s end. However we cannot commit on refund amount as the authority is completely with the airline.

Once the ra is authorized you’ll receive the money in 5-7 working days.

Cleartripers,
Subject:-refund penalty amount
I am mr. Mohammed azeemuddin customer of cleartrip i had booked a ticket from your site at 19-05-18 travelling for ummrah round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected] for more detail refer my ticket copy, fortunately on 20-06-18 i came to know my ticket is invalid i can’t travel as per saudi rules you can’t book a flight with layover (Stop) it should direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) i called your call centre no your cleartripers is not aware about above situation and not having any information related to above issue and not on the website also as customer i am layman to all this you people in market, but still not having such an important information were it is clear showing on saudi airlines website and one more online ticket booking site make my trip, now i am unable to travel as per saudi airlines guidelines or term & condition
In second case if i visit airport at travelling date then i might have not able to travel due above condition of saudia and i will be losing booking of hotel and flight ticket booked amount and also visa amount, now the question is as customer i should not believe on cleartrip for any ticket booking because of lack off information leading to the disaster situation and killing customer trust and satisfaction people book ticket to travel but here ending up with bad lesson
Now after knowing that i can’t travel without modification of travelling ticket and i have to bear the additional cost of aed640 after paying full amount aed2690 again i have to pay aed640 for changing of traveling with layover and as customer why i should be bear penalty charges when i have not done any fault from my end why i should bearing additional charges, so i kindly request you to refund my penalty amount asap
First booking
Indirect round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected]
Second modified booking
Direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) date remain same

And all above this i might have not able visit or perform holy rituals ummrah it is more than anything for any pilgrim
Last but not list is update your team and your website with proper details i hope i am the last customer to suffer

Customer name :- mr. Mohamed azeemuddin
Contact no :-[protected]
Email id :- [protected]@yahoo.com

Hi team,
Trip id: [protected]. Pnr : jzr7z8, mr. Maiman abdul nazar booked my flight two ways, from but got cancelled the return flight due to airline issues.

Requested for a refund with cleartrip, no response at all.

Please look into the issue on a urgent basis.

Contact back: [protected].

Hi,
I've booked madurai to delhi on 19.5.18 for travel on 20.5.2018 by spicejet sg 3072. Booking id [protected]. I've cancelled the e-ticket at 12.12 pm on 19.5.2018 due to change in plan. I've also received email from cleartrip toward confirmation of cancellation at 12.12 pm. As per the cancellation policy a refund amount of 13, 000 should have been issued.
But, nil refund (0 refund) has been issued.
Pl look into this and arrange refund as per rules.

We have processed a refund of rs. 0 for your indore - ahmedabad one-way booking (Trip id[protected].

Wtf. Why the # you guys have not written over ticket that cancellation charges are higher than actual ticket and why the # it is written in ticket as " this ticket is classified by cleartrip as refundable".
The worst cancellation policy.

Dear sir,
I have booked tickets from sharjah to trichirapalli. When i checked clear trip site it showed only fare details. I got baggage details after payment process done. Normally when we travel by air india express. Baggage weight was 30 kg per passenger.in that assumption we booked ticket. When i printed the ticket it was showing 20kg per passenger. We are 3 passengers here. We have more weight in our luggage. Is it possible revert our baggage weight.

Kindly refer to my case id 05951224. I had requested customer care of cleartrip today afternoon through email from mail id: [protected]@bhel.in for change of title of passenger (From 'mr' to 'mrs' who has to travel from coimbatore to hyderabad by air india on 22 may 2018. I got a prompt reply email stating the above mentioned case id for my request. But so far, i have not received the intimation regarding the change. Nor have i received...

We had gone out to a trip to himachal pradesh and as per our requirement which arose during our trip to stay at mclodeganj, we decided to go for this very famous website cleartrip.com and book our stay via their website, as we checked on their website we found suitable accomodation at hotel asia for which they demanded rs. 7197 under trip id [protected]. The booking was done and confirmed to us through booking voucher which was sent by cleartrip through
Sms at [protected]
And email at [protected]@hotmail.com and
At 3.48 pm
For asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
Room details - 1*junior suite room only from may 12, 2018 to may 13, 2018
All the bookings were made by my husband - mr. Uday dewan
We instantly paid through our credit card rs. 7197 (Rate breakup, room rate rs. 6099, gst on hotel rate rs. 1098, total rs. 7197
We were quite happy as our need was fulfilled by their website and continued with our journey, we moved to this place but this happiness turned into a nightmare when we reached mcleodganj we called hotel people to enquire about the exact location and found out that our room was not booked and they told us that we have informed cleartrip that no room was available. We asked the person on call if anything can be done as it would be difficult for us to find a room now as it was late rainy evening and weekend but he told us that they cannot accomodate as their hotel has no vacant room since last 4 days and then we called cleartrip and they said we are really sorry
This is how our problem started and we felt we have been cheated by this
Very famous website which claimed to be indias best travel website.
We had a harrowing experience as we tried to convince both the hotel and cleartrip people. They started blaming each other and at the end said we cant help and we are sorry.
We were quiet worried as time was late and it was raining heavily, we had to leave that place and move through risky road and bad weather at such late hour.
Cleartrip cancelled our booking on their own after saying sorry and sent an email that our booking for asia health resorts ans spa, strawberry hills, near dal lake dharamshala cantt. Mcleodganj, dharamshala, himachal
Pradesh, india 176216
1*junior suite room only from may 12, 2018 to may 13, 2018
Stands cancelled at 6.10pm
The oother email we recieved was that our refund of rs. 7197 has been processed and would appear in our account in 5 to 14 working days at 6.48 pm
It is not only about money but our physical and mental abuse which we had to go through and our families were also worried about travelling back at such an odd hours,
We want some renumeration paid and company penalised so that they do not cheat others as we are sure their must be many more who must not have reported.

We have processed a refund of rs. 0 for your new delhi - ranchi return booking (Trip id[protected].

The ticket clearly states that "this ticket is classified by cleartrip as refundable".

However, when i cancelled the ticket, they informed me that this is a zero base fare ticket and can not be refunded.

This is clearly a harassment by this web site. I would never recommend anyone to use cleartrip.

Please ensure that money is refunded otherwise i've to take the help of law.

Regards

Joy adhikary

Hi team,
This is to highlight one of insensitive and irresponsible behavior shown by Cleartrip where I was following up with them for past 17 days and wrote several mails but they didn't even bother to respond or provide a clear response on my issue related to one of the hotel booking done with them. Actually I booked a hotel Treebo residency for 2nd to 3rd may and made the payment through my mobikwik wallet. The booking got cancelled due to emergency at my home. I talked to the hotel and they issued a full refund on medical grounds. But cleartrip neither approached the hotel nor reached out to me for refund and I kept on following up (refer the mails below). Whenever I called them, they either told me to talk to the hotel or the wallet from which I made the payment. I fall trapped between Hotel, cleartrip and Mobikwik.

On Thu, May 17, 2018 at 3:19 PM, Kapil Agarwal wrote:
Are you people making a mock of me. Every one is saying that they processed the refund the same day. Treebo said they did it based on my call on 2nd may and sent me the mail. So I am sure they did their part. I am not able to understand what went wrong at Cleartrip and MobiKwik. Both of you are blaming the other one.
I already went through lot of humiliation.
I am lodging a complaint stating the case as I haven't rec'd a satisfactory response from any one.

Rgrds
Kapil

On 16-May-2018 8:12 PM, "Nodal Officer" wrote:
Dear Kapil,

Thank you for writing to us.

This bears reference to your concern mentioned above.

The refund has been processed within 12 hours of refund confirmation received from cleartrip.

Please get in touch with cleartrip for further assistance in this regard.

Happy to help!

Note : In future, you can file the ticket directly by clicking on https://www.mobikwik.com/help

Thanks & Regards,
Nodal Desk
MobiKwik

On Wed, May 16, 2018 at 7:39 PM, Kapil Agarwal wrote:
Thanks for responding. But refund is not what I am seeking for. I want to know what went wrong. I have fought hard with treebo and Cleartrip but found that real culprit is you. I want to know what was the problem at your end. Issuing a refund and that too me following up is not a resolution. What is I didn't came to know that the money was lying with you. You would have eaten up the refund. I am not satisfied with the resolution. I want to escalate your unfair practices.

Kapil

On Wed 16 May, 2018, 3:01 PM Nodal Officer, wrote:
Dear User,

Greetings from MobiKwik!

This is in reference to your request of Refund for Booking at "Treebo Neo Residency".

The complete amount has already been refunded back to your wallet and below are the details :-

[protected] 1144 16/05/2018 08:59:45 WALLETREFUNDSUCCESS

Thank you for being a valued MobiKwik customer.

Note : In future, you can file the ticket directly by clicking on https://www.mobikwik.com/help

Thanks & Regards,
Nodal Desk
MobiKwik

On Tue, May 15, 2018 at 7:03 PM, Kapil Agarwal wrote:

[protected] Forwarded message[protected]
From: Kapil K Agarwal
Date: Tue 15 May, 2018, 7:02 PM
Subject: FW: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: kaps.[protected]@gmail.com

Dear Mobikwik team,

I have been running around back and forth with Treebo hotels and Cleartrip team but I just came to know the real culprit is you people. I have had several bad experiences with Mobikwik and this is the reason I stopped using the mobikwik wallet for a while because of your unclear terms and conditions. But this is a classic case. You are silently sitting on a refund issued by cleartrip for my cancelled booking and hoping that finally you will end up absorbing the money.
I want to know what exactly happened and will raise this issue to the higher authorities.

Rgrds
Kapil
[protected]

From: Kapil K Agarwal
Sent: Tuesday, May 15, 2018 6:42 PM
To: '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com'
Cc: 'kaps.[protected]@gmail.com'
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Importance: High

Team,

I am ashamed to see your modus operandi. I am completely speechless looking at your customer attitude. This is disgusting that you people have no courtesy to look at mails from a annoyed customer or have some shame to at least respond back. If your only motive is to earn money by unfair means then there are several other ways to do that.
I wish I could to reach out to the senior most executives of your company and raise this issue that how your team is working at the ground level. No one is listening or bothered about customer experience.

Rgrds
Kapil

From: Kapil K Agarwal
Sent: Thursday, May 10, 2018 12:02 PM
To: '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com' ; '[protected]@cleartrip.com'
Cc: 'kaps.[protected]@gmail.com'
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Team,

It has been more than 10 days that I have been running back and forth with several mails but no response as yet. How many times shall I tell you that Treebo hotels already issued full refund on 1st May. It is you people who ate up the money and not even bothered to respond back to my mails. With every follow up from me you are annoying me even more.

Kapil
[protected]

From: Kapil K Agarwal
Sent: Friday, May 04, 2018 10:11 PM
To: [protected]@cleartrip.com
Cc: kaps.[protected]@gmail.com; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Team,
This clearly shows that you don't listen to what you customer have to say. I doubt how you call yourself cleartrip. If you look at my mail below, they already processed the full refund on 1st may. And refund is not just the resolution I am looking for. I need to know why you didn't reach out to hotel earlier and sent me a mail saying that the refund cannot be issued.
Rgrds
Kapil
________________________________________
From: Agency Support
Sent: 04-May-2018 8:15 PM
To: Kapil K Agarwal
Cc: kaps.[protected]@gmail.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Dear Mr. Kapil K Agarwal,

We have sent an email to Treebo for full refund due to medical emergency and waiting for revert from them. We request you to wait for 02 more days and we will update you once get revert from Treebo.

Regards,
Nayna Kale

[protected] Original Message[protected]
From: Kapil K Agarwal [kapil.k.[protected]@aexp.com]
Sent: 4/5/2018 11:15 AM
To: [protected]@cleartrip.com; [protected]@cleartrip.com
Cc: [protected]@cleartrip.com; kaps.[protected]@gmail.com
Subject: RE: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
Team,
I am still awaiting a response on my mail. This shows your customer service and concern.
Rgrds
Kapil
________________________________________
From: Kapil K Agarwal
Sent: 02-May-2018 11:06 PM
To: [protected]@cleartrip.com; [protected]@cleartrip.com
Cc: [protected]@cleartrip.com
Subject: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Hi team,
I want to highlight one of extremely bad experience which I had with you. I never expected such an irresponsible and insensitive behavior from your customer support team. Just to reiterate the instance, I had the above mentioned booking for today at Treebo New residency. However, I met with a medical emergency at home where my son had to be hospitalized. Thus I wanted my booking to be either cancelled or rescheduled. I called up Treebo hotels and they told me that it can be doable but once they get a mail from Cleartrip.com. I called up the customer care and explained the whole scenario which took me more than 30min. The guy was so insensitive while talking and gave me reference to non refundable hotel policy several times. I kept on telling him that I already had a discussion with the hotel and they are willing to make the changes. At last I was asked for medical documents of my son and then he told me that he will send the request to the hotel and will wait for revert. I said I am ok with any decision as the emergency is more important for me rather than money spent on this booking.
Late last night I got a standard response from Mr Nasir Shaikh stating that as per the hotel policy this is a non refundable booking and apologies for the inconvenience caused. I was quite surprised so I thought to talk to hotel guys and ask them about the problem. When I discussed with them I was surprised to know that they never received any request from Cleartrip team. This was really shocking for me as I thought that your team denied my request post discussing with the hotel. The Treebo team was quite sensitive to my concern and they immediately issued a refund and asked me to reach out to you guys. I am reaching out to you not to get my money back, but to tell you about the pathetic service and irresponsible behavior for your customers. I replied on the mail I received from your team and I haven’t received any response yet showing the kind of customer service you provide.
you may keep this money refunded from the Treebo Hotels team but I need a response from you. I don’t need the money but I need to know your modus operandi. And least to say, me and anyone from my family is no more a cleartrip customer anymore.
Rgrds
Kapil
[protected]
[protected] Forwarded message[protected]
From: Treebo Hotels
Date: Wed 2 May, 2018, 9:37 AM
Subject: Re: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: Kapil Agarwal
Dear Guest,
We would like to inform that the booking is cancelled from our end. You will require to request the cancellation from cleartrip and once we get approval from them, the refund can be processed. Please find below the cancellation voucher for the same.
Please feel free to reach out to us on +[protected] or write back to us on [protected]@treebohotels.com should you have any further queries.

Warm Regards,
Team Treebo!

On Wed, May 2, 2018 at 8:24 AM, Treebo Hotels wrote:
Dear Guest,

Thanks for writing in. Our team is looking into this and we will certainly update you soon.

Best Wishes,
Team Treebo!
On Wed, May 2, 2018 at 8:20 AM, Kapil Agarwal wrote:
Hi Ashwini,
Thanks for your support. Please refer to the mail communication with Cleartrip for your reference.
Rgrds
Kapil
[protected]
[protected] Forwarded message[protected]
From: Kapil Agarwal
Date: Wed 2 May, 2018, 6:36 AM
Subject: Re: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018
To: Agency Support

Nasir,
I am extremely annoyed with your standard response despite of my conversation with your team. You being so insensitive and irresponsible towards your customer's concern that you didn't even bothered to reach out to the hotel and check with them. I already checked with the hotel and they told me that they can very much do the changes or refund on medical grounds. I then reached out to you people just to get this pathetic standard response. If this is the kind of service you people provide to your customers then I am sorry to say that you don't even deserve to be in the business. I was not even asking for the refund, I asked for moving the reservation to some other day. I was asked to submit medical doc's which I did. I am not that worried for losing RS 1144 but the way you people handled this. In the past I got far better response and service from your competitors.
With no regards
Kapil Agrawal
[protected]

On Wed 2 May, 2018, 3:42 AM Agency Support, wrote:
Dear Kapil Agarwal,

We apologize for inconvenience cause to you, as per hotel booking policy changes and cancellation is not permitted .

For any further clarification please call us on 24*7 contact number or email on
[protected]@cleartrip.com

Thanks
Nasir shaikh

[protected] Original Message[protected]
From: Kapil Agarwal [kaps.[protected]@gmail.com]
Sent: 5/1/2018 9:45 PM
To: [protected]@cleartrip.com
Subject: Fwd: Booking Confirmed |[protected] | Treebo Neo Residency | 02-May-2018 to 03-May-2018

Hi team,
As discussed over the phone, I will not be able to check-in to existing booking for tomorrow as my son is not well and to be hospitalized. I would request you to either cancel or change it to next week.
Rgrds
Kapil
[protected]

I have done booking on 25 april 2018
In name of akshay jain, for date 24may 2018, amount has been deducted from my account instantly,
But i have not received any message or email from clear trip regarding confirmation of my tickets,
On their customer id they are asking of trip
Id but i don't have that too,
I can provide the snap shot of balance deduction,
Pls do the needful

Sir i have booked a ticket in 25 april 2018
For 24 may 2018, mumbai to new delhi, in name of akshay jain
But i have not received my ticket or trip id yet pls help. I have sent you the bank details of money deduction, which i have send u on ur mail.
It's for my exam please do the needful as soon as possible,
It's a humble request please help

We have booked hotel 3 rooms of silver sand beach resort by clear trip for 2 nights dates 13.5.18 till 15.5.18 in the name of mr. Ashok khanna. Booking agent name was navin raj. He asked for full payment in advance which we did. Somehow the amount payed was more then required. He said it wud be refunded but it never came. The agents are fraud. Clear trip should monitor their agents to save people from unnecessary troubles. As they make a happy trip the most troublesome ones.
Really bad experience of clear trip hotel booking.

Have booked today (15/05/2018) two one way tickets for me and my daughter from chennai to bangalore by indigo 6e-847 for 28/05/2018. The name of the passengers are 1) mr. Sunil philip & 2) ms. Rebekah sunil. The payment for the same is made from my federal bank debit card for inr 3398.51. The payment is successfully authenticated by the bank. Please look into matter and send the tickets to my email id: [protected]@gmail.com. Awaiting your reply at the earliest.

This is priyesh, an executive working with a star resort in lonavala, in maharashtra.

I am writing to you on a specific issue regarding discrepancies related to your ticket refund programme.

I have booked a ticket for spicejet on 03.05.2018Â from pune to kochin and was scheduled to take off 03.05.2018. After finding out that i booked the ticket for a day earlier, i tried to cancel the ticket.

It was a fully refundable ticket and it the refund information was showing on cleratrip.com’s home screen when i booked the ticket. (Please refer to the below attached screen shot)

However, when i cancelled the ticket, i was told that i am not eligible for refund and a 334 rupees will be transferred with in 7-8 working days.

Immediately i contacted your customer care and the executive confirmed that it was wrong that the website had “refund” option live at the time when i did the booking. (Please refer to the audio conversation with your executive soon after the cancelation on 03.05.2018)

From all these facts above, it is very clear that i am eligible for the complete refund of rs 7598/-Â . I request you to immediately look into this problem and refund rs 7598 rs to my account as soon as possible.

Expecting a positive reply.

With regards priyesh v v
[protected]@gmail.com
[protected]

I have booked yesterday i. E., 12/05/18 two round tickets for my brother-in-law & sister from pune - chennai - pune for 10/06/18 to 11/06/18. The name of the passengers are 1) mr. Rajendra bangad & 2) mrs. Bharati bangad. The payment for the same is made from sbi credit card no. [protected] of inr 9, 064/-. Please look into matter and send the tickets to email id: [protected]@gmail.com

But received the message:

The tickets for the same is not yet received. See and print your etickets
Please note: e–tickets will be available here approximately 30 minutes after you make the booking.
Grab copies of your etickets here anytime. Email it, print it or just look at it. Enter your trip id and the last name of any one of the passengers.

Trip id (What’s my trip id?)

Passenger’s last name

I had book flight tickets through cleartrip on24 jan. Which was cancelled through cleartrip on27th feb in evening 6:30pm. Due to illness of my mom. Was waiting for refund even got mail from indigo airlines about cancellation and refund. Since 10 days i hav been calling cleartrip and they are giving irrelevant answers like booking not cancelled, no details about refund. Today they are telling me refund of some 3770rs done which is not tranferd in my account. The actual amount to be refund is 7036rs. The cleartrip staff behaviour is very irresponsible. Kindly help us for refund.

Hi i booked a return ticket from bangalore to delhi for dates 21 june and 2 july 2018.
I dont know what happen tciket shows me=y ticket as reversed dates and destinations means

21-june1 from delhi and 2 july from bangaluru.

On noticing this i sudeenly cancelled the tickets but no refund has ben given.
In contacting customer support, they says we are helpless and ticket is cancelled and cancellation charge is above than booking charges.

I have lost rs 6420 but they are not replying any emails.

It seems cleartrip is cheating people, not recommended to anyone.

Hi All,

I have booked a ticket in Air India through cleartrip for my mother(Mrs.BALBINDER KAUR) and sister(Ms.KIRTYSHREE NAYAK), and mistakenly typed "K" instade of "L" in my mother's name. Then I called to Air india helpdesk and they suggested me to ask cleartrip to send a request to their sales team and they will rectify it.

But from last 10days I called to cleartrip helpdesk but they are not able to send a remark request to Air India sales team.

Air India saying that they can rectify this, if they will get remark request from Cleartrip because I booked it through Cleartrip. But I am not sure why Clartrip not going to send a REMARK request to Air India sales team.

I am struggling from last 2weeks Only for ONE LETTER typo mistake.

Please see my below booking details:

Cleartrip ID:[protected]

Air india: AI 75

Booked on : 05/Mar/2018

Travel from: New Delhi

Travel to: Bhubaneswar

Travel Date : 25/Jun/2018

Thanks,

Soumyasree Nayak

Mob: [protected]

I had booked flight tickets online in january 2018 (Passengers - ajith kumar, saritha, and vinayakan) for flights from kochi to bengalore and back to kochi on april 26th and april 28th by go air flights nos.653 and 658 respectively (Pnr. Pd1vxxabdw5h) which were cancelled by the airlines and the refund paid to cleartrip being the agent. The refund paid by the airlines to cleartrip was rs. 5560 and rs, 5500 respectively for paying back to customer which was not done by cleartrip so far. Since the flights were not cancelled by me but by the airlines they paid back in full to cleartrip but the customer who booked the flight by credit card (Rugmani vinod) did not receive the refunded money so far, even after a month. Cleartrip may please refund the money at the earliest. I saw the policy of cleartrip is to pay back within 2 weeks. Here already one month expired. Pl refund the money to my credit card account through which i booked the tickets for ajith kumar and family.