ClearTrip Complaints & Reviews

Hi
I booked my return journey dubai bangalore on 5th june 2018 through cleartrip. Ae
Trip id :[protected].

After selecting the itinerary the very first screen showed all the flight details including the total amount 3042/.
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, coupon discount -388

And the second page also showed all the flight details including the
Total amount aed 3122/ (Total inclusive all taxes).
Fare breakup:
Base fare +1940 (2 adults), fees & surcharges +1490, convenience fee +80, coupon discount -388

Finally i entered my credit card details and i was stunned when i realized that the amount debited from credit card was aed 4144/. It should have been aed 3122 but instead the amount deducted from my credit card was aed 4144/. (Extra amount charged fallaciously was aed 1022/)
The new fare break up was as follows:
Base fare +3180, taxes and fee+1570, discounts and cash back -636 total fare aed 4144/.

I presumed that there was some glitch. So, i immediately lodged a complaint with cleartrip customer care and i was told that it was an error from cleartrip side and i was assured that it would be sorted out within 24-48 hours. But there was no response from cleartrip for 2 days.
Cleartrip complaint number : 06076818 dated 5th june 2018.

This was a deceitful and dishonest act by cleartrip. I never expected such type of things from cleartrip.

I was expecting quick call from cleartrip apologizing and assuring of prompt action. On the contrary when i called cleartrip customer care i was categorically told that everything is right and no technical error from our side and the extra amount was charged by the airline. I once again explained what had happened but the cleartrip representive (Ms pratiksha) flatly said nothing can be done now. Subsequently i requested her to transfer the call to the supervisor but she was intentionally uncooperative.

Its my humble request kindly to look in to the matter seriously once again and resolve the issue at the earliest.
Regards

Daksh sharma

Hi team - i haven't received the copy of my ticket yet. I booked a ticket for my mother from dubai to mumbai for 05th sep, 18:35 departure. It was a jet flight & the flight no was 9w537.

Everytime i contact you guys you ask me for trip number, how do i get the trip id unless i get teh ticket. You contact center also asks for trip id. Is there any easier way for me to connect with you.

My india number is [protected]. Email id on which it was requested suchita shetty

महोदय कल मैंने न्यू दिल्ली से नागपुर यात्रा की तिथि 30 जून 2018 हैं
टिकट आप के मेक माय ट्रिप से बुक किया जिसके 2701/रूपये मेरे एकाउंट से
कट चुके हैं लेकिन मुझे टिकट के बारे में न कोई मेल और ना कोई मेसेज आया
दूसरा टिकट कल मैंने रुड़की से न्यू दिल्ली
तक की यात्रा जिसकी तिथि 30 जून 2018 हैं टिकट आप के मेक माय ट्रिप से
बुक किया जिसके 469/रूपये मेरे एकाउंट से कट चुके हैं लेकिन मुझे टिकट के
बारे में न कोई मेल और ना कोई मेसेज आया
आप से निवेदन हैं कि मुझे पी.एन.आर. नंबर और मेरे टिकट का विवरण देने का कष्ट करे
राजेश पालीवाल

Subject to the trip id:[protected] i was booked flight ticket through cleartrip from vadodara to dehradun (To & fro). i had booked 5 ticket(2 adult+ 1 child + 2 infants). as per the cleartrip ticket id there was not one infants ticket shown in indigo flight record. i was call to cleartrip helpcenter at that time. but not get proper responce. i was very much suffered during the check in from dehradun to vadodara. i purchased one infant ticket becouse of in indigo record there was shown in 4 tickets booked by cleartrip.
so kindly refund my one ticket payment as earliest. n reply to me on my mail id: [protected]@yahoo.com

Hello team,

I made a booking in clear trip today from chennai to delhi

My booking id:[protected]

But it was supposed to be booked from delhi to chennai for 24th june & chennai to delhi on 17th june.

I wanted to cancel it immediately.

But i was told by the customer care that refund is not possible.

After i spoke to few people who are working in aai, they told me as per dgca rules full refund is possible if it is within 24 hours of booking.
(I booked it 2 hours back)

I spoke to jet airways and they said if it was booked through their site, i will get full refund.

The amendment charges and cancellation charges are way above the ticket charge itself. This is a huge loss.
I am requesting this within 24 hours and it is clear as per dgca rules that i am eligible for refund. Even the airlines have agreed to that.

Cleartrip has agreed to waive off their charges only if the airline can waive off its 'airline' charges.
I don't understand what is stopping you because jet airways has a policy to refund fully a cancellation done on their site. The only difference here is it is done through a 3rd party site.

I am raising this concern immediately after booking, well within 24 hours of booking. It is a big loss for me at there is no refund and huge cost for rescheduling as per our conversation with cleartrip.
Please note that there is no loss for the agent or airlines because anyway i have to make the correct fresh booking.

Why does a person have to loose all his money for a small mistake?
And why is the cost for cancellation and rescheduling so high, more than the ticket fare itself? : (
Very disappointed.

Please get in touch with airlines and cancel this ticket initiating a full refund..

Cleartrip didn't make any tagline that if we book this flight they will not refund any amount (Since airline cancellation fee would be more than the ticket booking cost.

They didn't tell me this reason rather pulled time for 4 days. Later they provided this reason for zero refund. They are real time cheater who didn't mention while booking that no refund for booking this specific flight.

We booked for 6 adults and 2 children. Total cost was ~28000 and booking id [protected]

Want to cancel a ticket (Trip id [protected], pnr livgxk, indigo 6e 2783, bangalore-delhi, 05.06.2018, amount paid 3825.00). When contacted, was told that 2781.00 will be deducted straight away, which is a base fare, by airline and balance amount will be paid to cleartrip and will have to chase them for refund and will be on its mercy and don't know how much will be refunded.
Lodged a complaint with consumer helpline.gov.in vide complaint no. 761754 dated 04.06.2018.

I have booked the air ticket through cleartrip, the initial cost what shown in the website is got changed while i am booking the ticket by stating that the demand is high thats why they hiked the ticket rate. Still i booked the ticket and by mistake while taking print out my daughter clicked the cancel button and its got cancelled from the flight company website. Even though i tried contact the customer care and explained my situation, they are not ready to hear my complaint on any ground and informed me that this is an automated process and the refund is initiated. The amount is fairly 33% from my booking amount. Cleartrip paid only 66% amount from what they charged and from that i got 33%. But later i realized the fund as to come through cleartrip and i initiated the process through the website and got only 20% amount from that 33% amount. Which is really confused me, why this guys took more from my pocket and paying less for the same which company is refunded a quiet good return.

I cancelled one return trip for 2 adults and 2 children on a telephone call with the customer service. The agent confirmed that i would get back 1000 aed after deducting airline charge and cancellation fees. It has been more than 10 days and i have not received amount back. I called customer service several times and each time they told me that i would get it in 24 hrs. I don't have trust on clear trip and i would advise others not to do any booking with clear trip.

Dear all,,

I am writing this mail with deep regret & disappointment & i will surely like to share my worst experience with you too, today i was booking a ticket for 1 of my client in varanasi - delhi (Return), i was trying to use the spice jet mobile app but unfortunately it was not getting through, i tried the same directly online through my system but again i was unable to do the same, suddenly i got an option to book the same ticket through clear trip & it was coming cheaper than booking it directly through spice jet app, i thought o[censored]sing it as i’m registered with clear trip also, as i was trying hard to book through different means the same ticket i found out an easy option as i was registered with clear trip automatically all my details got refilled & suddenly i found my ticket was booked under my personal name (Girish gakhar), immediately i called up the clear trip people they denied any help, i called spice jet they refused to help?? Both denied me help inspite of helping they kept me on hold for approx 30mins?? I ended up paying the heavy cancellation fees?? But im unable to digest this loss that is why i am writing this mail to both the concerns (Spice jet & clear trip), i want to still book the same flight in my client name but i am really fed up.

Request you to kindly understand my concern as its seriously very frustrating for a person like me,

My details of booking my ticket are as follow,

Varanasi-delhi-pnr#-sg2420

Delhi-varanasi-pnrsg2538

Today booked at approx -6.30 pm & got it cancelled at 7.00pm

Total loss 6000inr

Can any body listen to me & help me???

Seriously i am not going to use clear trip /spice jet flights ever in future

I am holding a fair in delhi this month & i have still to book many of our clients tickets

But today’s scenario has tolly disturbed me,

Kindly look in to my matter & try to help me in recovering my loss,

Your cooperation in this regard will be highly appreciated,

Regards

Girish gakhar

Trip id [protected]

I made the booking yesterday for dalhousie for 2 rooms on clear trip website first time after seeing the details that the booking cancellation is free till 1st june however i submitted my credit card details by keeping trust on this clear trip brand, since i chose the option to pay at hotel only rs 5 got deducted but when i got an confirmation mail i saw just one room got booked and after that i tried to modify it but unable to do that might be because of availability, since the cancellation was free i immediately canceled that booking within couple of hours i got a message that that have accepted the request and will send me the details over mail soon when today after 24 hours i didnt received any mail i checked the status online ands shocked with the status booking cancel and you will be charge rs 10816 for cancellation seriously!!!

This is completely nonsense and open fraud and unnecessary harassment, when i called their customer care now they said will update you within 24 hours i am unable to under stand how come such brands are making customer fools in inida? This issue must go to ministry and a example must be set for such fraud agents and companies. Have never ever faced any such concerns with make my trip or go ibibo, if you will not take necessary step to avoid this deduction i will be forced to publish this case into media for justice!

On 29 th may around 9:00 pm, i booked a round trip from bangalore to goa and backforth. The ticket costed me 14, 000,
. While booking it was clearly written on the website that this ticket can be cancelled and refunded. I still have that ticket which says the ticket can be cancelled. Same day i cancelled the ticket. That is on 29th may around 10 pm i cancelled tge ticket. But the amout got refunded is 1887. When i enquired they said its airline charges and cant be refunded. This is cheating. If you cannot do something donot promise and fool people. For 1 hour i lost around 12k. Have some ethics /morality and most importantly respect for others hard earned money.

My trip id[protected]

Dear sir, this is a second reminder for a complaint against clear trip. My amount is debited from my account but ticket has not been confirmed. Without knowing the ticket confirmation how will i know that my ticket has been confirmed. I want my money to be refunded otherwise i will file case against clear trip.

Kindly do the need full
Thanking you
With regards
Charuvasine

Indian overseas bank — my order was unsuccessful but amount was debited. But still now not credited
Dinesh meshram on may 26, 2018
I am dinesh meshram
My online flighte ticket payment 2 time deducted but first payment is was unsuccessful but amount was debited but still now amount not credited in cleartrip..
My first payment transection id[protected]Cleartrip company)
Date 08/05/2018 22:00:46
Bank reference no. [protected]
Amount is rs 3703
My phone number : [protected]
My debit card number is [[protected]]
I want immediate action. Please make credit my account
My account branch is bhosari pune-411039...

Very disappointed!!!
Charged for insurance for a flight to dubai where i clearly remember not marking it on the first page. It is a issue with the site picking up insurance again but customer care staff couldn't understand and not willing to help and rather asking to contact insurance company directly. As a consumer i feel cheated and as a poor customer service cleartrip washing there hands off.

I cancelled a flight on 11th of march 2018, but after my various calls and emails the cleartrip agents are not refunding my money even not confirming me the refund amount.

As per the cleartrip agent the below email,

This email is regarding your trip id[protected] from bhubaneswar to dubai, return.

We have already initiated the cancellation process on our system. Since this is a trip where refund has to be claimed through refund application which will take 40 – 45 working days for authorization from the airline’s end. However we cannot commit on refund amount as the authority is completely with the airline.

Once the ra is authorized you’ll receive the money in 5-7 working days.

Cleartripers,
Subject:-refund penalty amount
I am mr. Mohammed azeemuddin customer of cleartrip i had booked a ticket from your site at 19-05-18 travelling for ummrah round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected] for more detail refer my ticket copy, fortunately on 20-06-18 i came to know my ticket is invalid i can’t travel as per saudi rules you can’t book a flight with layover (Stop) it should direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) i called your call centre no your cleartripers is not aware about above situation and not having any information related to above issue and not on the website also as customer i am layman to all this you people in market, but still not having such an important information were it is clear showing on saudi airlines website and one more online ticket booking site make my trip, now i am unable to travel as per saudi airlines guidelines or term & condition
In second case if i visit airport at travelling date then i might have not able to travel due above condition of saudia and i will be losing booking of hotel and flight ticket booked amount and also visa amount, now the question is as customer i should not believe on cleartrip for any ticket booking because of lack off information leading to the disaster situation and killing customer trust and satisfaction people book ticket to travel but here ending up with bad lesson
Now after knowing that i can’t travel without modification of travelling ticket and i have to bear the additional cost of aed640 after paying full amount aed2690 again i have to pay aed640 for changing of traveling with layover and as customer why i should be bear penalty charges when i have not done any fault from my end why i should bearing additional charges, so i kindly request you to refund my penalty amount asap
First booking
Indirect round trip on 04-06-18 outbound dubai to jeddah return on 20-06-18 from jeddah –riyad – dubai ticket was confirmed and trip id [protected]
Second modified booking
Direct round trip ex - (Outbound dubai to jeddah and return jeddah to dubai) date remain same

And all above this i might have not able visit or perform holy rituals ummrah it is more than anything for any pilgrim
Last but not list is update your team and your website with proper details i hope i am the last customer to suffer

Customer name :- mr. Mohamed azeemuddin
Contact no :-[protected]
Email id :- [protected]@yahoo.com

Hi team,
Trip id: [protected]. Pnr : jzr7z8, mr. Maiman abdul nazar booked my flight two ways, from but got cancelled the return flight due to airline issues.

Requested for a refund with cleartrip, no response at all.

Please look into the issue on a urgent basis.

Contact back: [protected].

Hi,
I've booked madurai to delhi on 19.5.18 for travel on 20.5.2018 by spicejet sg 3072. Booking id [protected]. I've cancelled the e-ticket at 12.12 pm on 19.5.2018 due to change in plan. I've also received email from cleartrip toward confirmation of cancellation at 12.12 pm. As per the cancellation policy a refund amount of 13, 000 should have been issued.
But, nil refund (0 refund) has been issued.
Pl look into this and arrange refund as per rules.

We have processed a refund of rs. 0 for your indore - ahmedabad one-way booking (Trip id[protected].

Wtf. Why the # you guys have not written over ticket that cancellation charges are higher than actual ticket and why the # it is written in ticket as " this ticket is classified by cleartrip as refundable".
The worst cancellation policy.