Cleartrip — cancellation due to covid 19/ corona virus fear

Hello team,

I have a domestic travel scheduled between mumbai to shirdi on march 19th 2020. The trip id is [protected]
But due to the outbreak of corona virus/covid19, i have decided to cancel my trip for security reasons. My travel from dubai to mumbai is cancelled. When i contacted cleartrip to cancel my tickets they said, if cancelled i will not get any amount back as cleartrip is not refunding to its customers. Even for rescheduling, i have to pay for the difference in fare fees. I want to understand why is it so? When the whole world is concerned about security and safety, does cleartrip think otherwise? Why can’t i get the refund when the time is not at all conducive to travel? Can anyone explain it? Just wanted to share that all my other carriers/agents like air india, tajawal, indigo have all issued refunds. Only cleartrip has issued nil refund. This is surprising considering the current scenario.

Thanks and regards,
Debashis sadhya
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