Cleartrip — Cleartrip refund policy

Address:	Pune, Maharashtra, 411028
Website:	cleartrip

Hi,

I had initiated the booking for hotel and started the payment process online. During the booking, I had opted for the refund option of room for protection which says that if we pay 4% amount then we are eligible for 70 percent refund on cancellation.

The payment failed due to some bank network issues and the room was not booked. Later, I got a call from cleartrip that the payment can be made through the link sent over the mail by them. So I made the payment through the link and it was successful.

After this, they said that I am not eligible for the 70 percent refund as this payment has been done over the phone, even if I initiated the process online.

The refund is not done now