Cleartrip — E-COM - Paid amount not refunded

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

I had booked a ticket from Chennai to Madurai on July 1, 2016 (Air Pegasus flight ) via Cleartrip. The journey date was Sep 7, 2016 and total ticket cost was Rs.1672. On Aug 31, I received an email from Airpegasus that the flight had been cancelled “due to unavoidable reasons”. I tried contacting the Cleartrip customer support and they informed that Airpegasus had shut down its operations. I cancelled the ticket on the Cleartrip website and processed for refund. In the meantime I also contacted Cleartrip customer support about the refund status for which they informed that they are trying to contact the company and will get back on the status only when they get intimation from Airpegasus. It has been more than 5 months till date, but I have not received the refund. It seems, Cleartrip cannot give commitment on the refund amount or the time frame of refund. They will process the refund only when the amount is received from Air Pegasus.