Cleartrip — fare deducted but ticket not received

While booking tickets for kolkata-delhi-kolkata for 25/3/19 and 31/3/19 amount of 11, 547 inr was debited from my account through net banking [ref avenues-ccagc2gum277/ccavenue.com] dated 16/3/2019 at 08:12.

However, i received a message that there was a problem with the transaction and did not receive the ticket or trip id. The money has not yet been credited back to my account. There is no way to contact cleartrip customer care without a trip id.