Cleartrip — Fraudulent deduction of extra money while booking flight ticket

Address:	Mumbai City, Maharashtra, 400011
Website:	www.cleartrip.com

On 17th june, i booked one return ticket for 4 passengers from delhi to kochi for 9th september using cleartrip.

There was a cleartrip offer going on in that weekend on hdfc credit cards that one can use the coupon code ctwkndhdfc to get an instant discount of rs. 3000 if he books the flight tickets for 3 or more passengers using hdfc credit card for the first time.

I used that coupon code and the website immediately showed me the discounted price of 18, 576 /- after deducting 3000 rs. From the overall amount. Also, if you are the cleartrip website user, you would know that when you try to book the tickets, by default icici lombard avail insurance check box is checked and if you don't want to avail that, you have to manually uncheck that check box.

I did the same. I unchecked that check box and used the ctwkndhdfc coupon code. Everything was going fine. The final page showed the payment amount of rs. 20, 176/- (Inclusive of cleartrip convenience fees).

The moment i clicked on submit to get redirected to the payment page, the page got crashed due to heavy load. I refreshed the page and it automatically took me to the payment page. Again there is a catch there. You won't be able to see the final amount you need to pay on the payment page unless you enter your otp or credit card password. I entered my otp and was shocked to see that automatically my overall payment amount was increased by rs. 4196/- and i ended up paying rs. 24, 372 /-. The amount increased because the insurance was again automatically included and the coupon code that i applied was removed.

I started calling cleartrip customer care to explain the issue. Initially, i was told that domestic insurance that i got was non-cancellable and non-refundable and the coupon code thing was totally discarded only. I again called up the customer care. This time the executive was little more patient. He had a different opinion altogether. He asked me to call icici lombard directly to get my insurance cancelled but had the same opinion that he can't see any coupon code used while making the payment.

I tried explaining him the situation but everything went in vain. The suggestion on insurance thing worked out and the request is in process currently but the process on coupon code usage has not even started yet.

Yesterday (20th june) also i called up the customer care and got an amazing reply. The executive told me that he has the screenshots which tell that no coupon code was applied while doing the booking. Before i could explain him, he cut the call.

These kind of problems happen very frequently with cleartrip. I don't have any other alternative but to explain the whole issue here as nobody from cleartrip is ready to listen and understand only.

Below attached are the screenshots for offer details and the coupon code applied which i took while doing booking.

Hoping to get cleartrip attention on this and an immediate resolution thereafter.