Cleartrip — full refund not obtained.

Dear sir/ ma'm
This is in reference to flight ticket booked through your portal frgorakhpur to kolkata dt 07.10.2017 and i /we wewre informed by the spice jet that the flight has been cancelled.
However we have not received the full refund.
The spice jet authority were contacted and following reply has been obtained.
You are requested to refund the full amount and appraise the development. At
[protected]@gmail.com, contact no.-[protected], [protected], [protected]
Yours faithfully
Ratnesh kumar sinha

Reply from spice jet
—
Dear sir,

Pnr: - df91ke

Greetings from spicejet!

This is in reference to the above mentioned pnr.

Please note that the above mentioned pnr has been cancelled with full refund. The amount has been refunded into the same travel portal account dated 14 september'17. We request you to please contact to the same travel portal/agent for the refund.

In case you need further clarification/assistance, please feel free to get in touch with us.

Thanks & regards,
Pankaj chaudhary
Senior executive - customer experience, spicejet ltd
319 | udyog vihar | phase iv | gurgaon - 122016| india
E-mail : [protected]@spicejet.com
W: www.spicejet.com f: facebook.com/flyspicejet t: @flyspicejet
Download the official spicejet app at google play store and app store