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Cleartrip — money deducted but flight tickets not booked.

I have booked a flight ticket from kolkata to agartala on 09th may 2019 using cleartrip portal. An amount or rs 20970 has been debited through phonepay wallet and sbi upi with transection id hdf1b15c9ec7e9745b68a0ba87a77dc5574 dt 09.05.2019. Gateway used for the transection is razorpay with payment id
Pay_ctvudw7605xa32. While redirecting from the bank website to cleartrip website the internet connection breaks down and tickets booking could not be completed. I have raised a ticket with razorpay and they have confirmed that they have successfully paid the amount to cleartrip. [protected]@hdfcbank. I have tried many times to contact with cleartrip customer care but could not. Please help i am writing this on 17th may 2019 and the amount of rs 20970 has not been credited back.

money deducted but flight tickets not booked.

Complaint Status


[May 17, 2019] ClearTrip customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    4%
    Complaints
    2228
    Pending
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    Resolved
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    phone
    +91 22 4130 0300
    +91 95 9533 3333 (Support)
    location
    DTC Bldg, Sitaram Mills Compound, N.M. Joshi Marg, Delisle Road, Lower Parel (E), Mumbai, Maharashtra, India - 400011
    Cleartrip - money deducted but flight tickets not booked.