Cleartrip — No refund of failed transactions even after 15 days

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com

Cleartrip Staff

I am waiting till beginning of next week, if you fail to reply and refund my money, I will go to consumer court & lodge a case on you marking case copy to legal minister of India and PMO.
Before spoiling your name and fame, please do the needful and reverse the money debited to my account in failed transactions.
Please treat this as final warning and failing which I will ensure that every person in India knows about your services and irresponsible approach.

Raghavendra Pandith
Shimoga
Karnataka

From: Pandith Raghavendra
Sent: Saturday, December 24, 2016 10:03 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com; gm.[protected]@sbm.co.in; [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

Reminder 24/12/2016

From: Pandith Raghavendra
Sent: Friday, December 23, 2016 1:13 PM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com; gm.[protected]@sbm.co.in; [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

I am not getting a single reply from you. Whatis happening at your end Cleartrip???. Are you doing business like this??. If you have not received the payment from the bank clarify the same to me. I will communicate to the bank. Keeping quite will cost you. Hope you will reply immediately. I was not aware that Cleartrip is so inefficient and cheating people.

Dear Mr. Bhandari,

The transaction details given below and payment is made through debit card. From the last 11 days I am not able to get the refund of failed transaction amounting to Rs.15094.00 as per the below details. I think you should act immediately to refund the money otherwise the case to be escalated to higher ups. I have already marked a copy of this mails to State Bank of Mysore, Shimoga Main branch where I have my account.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Without any further delay refund my money otherwise I may have to raise a complaint on clear trip.

Thanks & Regards
Raghavendra Pandith D R

CC: The Branch Manager, SBM Shimoga main branch - You are requested to credit Rs. 15094.00 in my account in case you have not made payment to Clear trip against the above transactions.

From: Pandith Raghavendra
Sent: Friday, December 23, 2016 10:15 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback

Reminder 23/12/2016

From: Pandith Raghavendra
Sent: Thursday, December 22, 2016 9:59 AM
To: Customer Support
Cc: [protected]@sbm.co.in; dgm.[protected]@sbi.co.in; [protected]@cleartrip.com; [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback


Reminder 22/12/2016

From: Pandith Raghavendra
Sent: Wednesday, December 21, 2016 10:02 AM
To: Customer Support
Cc: [protected]@sbm.co.in
Subject: Re: Cleartrip Website/App feedback

Dear Mr. Bhandari,

The transaction details given below and payment is made through debit card. From the last 11 days I am not able to get the refund of failed transaction amounting to Rs.15094.00 as per the below details. I think you should act immediately to refund the money otherwise the case to be escalated to higher ups. I have already marked a copy of this mails to State Bank of Mysore, Shimoga Main branch where I have my account.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Without any further delay refund my money otherwise I may have to raise a complaint on clear trip.

Thanks & Regards
Raghavendra Pandith D R

CC: The Branch Manager, SBM Shimoga main branch - You are requested to credit Rs. 15094.00 in my account in case you have not made payment to Clear trip against the above transactions.

From: [protected]@salesforce.com on behalf of Customer Support
Sent: Wednesday, December 21, 2016 2:22 AM
To: [protected]@hotmail.com
Subject: Re: Cleartrip Website/App feedback

Dear Mr. Pandith,

Thank you for writing to us for hotel reservation against your Trip ID : [protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

We request you to send us the bank statement along with the entire card number mentioning the amount charged to you for further investigation.

For further assistance, please write to us at [protected]@cleartrip.

Thank you for choosing Cleartrip for your travel needs.

Regards,
Ajay Bhandari,
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com.

[protected] Original Message[protected]
From: Pandith Raghavendra [[protected]@hotmail.com]
Sent: 12/17/2016 1:07 PM
To: [protected]@cleartrip.com
Subject: Re: Cleartrip Website/App feedback

Dear Customer Care Manager,

No refund has been made on the below failed transactions till date. please do it immediately.

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].

Regards

Pandith

________________________________
From: [protected]@salesforce.com on behalf of Customer Support
Sent: Monday, December 12, 2016 4:02 AM
To: [protected]@hotmail.com
Subject: RE: Cleartrip Website/App feedback

Hi,

Thank you for writing to us regarding your hotel reservation under Trip Id's:[protected]/[protected]/[protected].

We apologize for the delay in replying to your e-mail and also for the inconvenience caused to you.

As per our records, three different Trip ID's generated on our system against your hotel reservation. Please find below details of the same.

Please be rest assured that your reservation stands confirmed on our system. Please find attached PDF copy of your voucher for Trip ID: [protected].

You can also take print of your voucher online in just 3 simple steps:-

www.cleartrip.com
Cleartrip - Flights, Hotels, Local, Trains, Packages
www.cleartrip.com
Get Cheap Air Tickets, Flight booking, Hotels, Packages, Buses and IRCTC Indian Railways booking at Cleartrip.com - India's leading travel agency. Plan your trip with ...

For further assistance, please write to us at [protected]@cleartrip.com.

Thank you for choosing Cleartrip.

Regards,

Ajay Bhandari
Customer Service Executive
Cleartrip Customer Care
www.cleartrip.com
Cleartrip - Flights, Hotels, Local, Trains, Packages
www.cleartrip.com

[protected] Original Message[protected]
From: [[protected]@hotmail.com]
Sent: 12/11/2016 12:30 PM
To: [protected]@cleartrip.com
Subject: Cleartrip Website/App feedback

Customer Email Address : [protected]@hotmail.com

Customer problem / question in detail:

Dear Customer Care Manager,

Please find below the failed transactions from my account on hotel booking. Please reverse the amount to my account immediately. The amount has been already debited to my account three times as per the SMS message given below. Please ensure that the same is reversed on top priority.

Thanks & Regards
Raghavendra Pandith D R

Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS [protected] at Clear Trip Travel Serv txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs5239 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].
Thank you for using your SBM Debit Card 459XX7587 for a purchase worth Rs 4616 on POS 99010027 at CLEARTRIP TRAVEL SERVI txn#[protected].