Cleartrip — non confirmation and non delivery of travel tickets booked online, despite collecting ticket fare by card transfer

Address:	Mumbai City, Maharashtra
Website:	www.cleartrip.com/flights/itinerary/68843f3d6c-5e0a-4dab-8fe4-eaf397b1f1d0/review

On early morning hours of 24/11/2018, i tried to book travel tickets online for myself and wife through clear trip and furnished all details of passengers required to be furnished as per the online reservation site..

The tickets were sought to be availed in indigo flight no. 6e-6965 bound to cochin international airport (Cok) from kempagowda international air port, banglore (Blr). The date proposed for our travel is 03/12/2018. The departure time scheduled for the flight is 18.45 hours (6.45pm ist) from blr and the flight is scheduled for landing at the destination cok at 20.00 hours (8pm ist).

After completing all the steps, i was taken to the payment portal where i furnished the details needed of my debit card. The total amount for two tickets was notified as rs.3, 154/- (Three thousand one hundred and fifty four only). Payment was effected though my kgb debit card ending x4256.

Immediately on effecting payment through card,, at 4.53am i received sms on my mobile (+91 [protected]) from bank that the card payment was successful and rs.3, 154/- has been debited from account at 4:48:18 hours as transferred to cleartrip private ltd. Mumbai, mh, in.

This sms is conclusive proof of the fact that the payee cleartrip pvt. Ltd mumbai has received the transferred amount of rs.3, 154/-.

But till now, i have not received any booking confirmation or soft copy of the travel tickets issued to us from clear trip.

I must travel by the above said flight as my other programs are pre scheduled.

Therefore i request your good selves to take urgent remedial actions on this complaint and cause cleartrip to issue the travel tickets which i had booked as aforesaid and do everything necessary to facilitate our travel by the said flight itself without much ado and hurdles.