Cleartrip — non-refund of money due to cancellation of flights by airlines due to operational reasons

Address:

DTC Building, Sitaram Mill Compound, N.M.Joshi Marg,Delisel Road, Lower Parel, Mumbai, Mumbai City, Maharashtra, 400011

Complaint / grievance against clear trip.com for not getting full refund of air tickets when the flight was cancelled by air asia
Case in details: cleartrip.com trip id no. [protected]
Air asia flight ticket booked on line through cleartrip.com on 18.08.19
Flight details : air asia flight no. 15-598 ccu-pnq from kolkata to pune of 2nd january2020 for 4 persons confirmed tickets for rs.23, 478
Payment : through debit card
1. Air asia informed through email on 18.10.19 about cancellation of the flight no.15-598 ccu-pnq of 2nd january 2020 due to operational reasons and approved full refund of the tickets (Copy of air asia email) within 30 days of claim.
2. I lodged claim of on line with clear trip.com on 25th october 2010 giving the pdf copy of the email of air asia for getting full refund
3. I checked through online that cleartrip.com was showing full refund of the tickets booked against the trip id [protected]
4. Clear trip.com sent an intimation on 27th october for an amount of rs.9, 148 only and i replied from my registered android phone to cleartrip about the full refund as per air asia email as i was not having access to email at that point of time. But i got intimation from my bank that an amount of rs.9148 credited to my bank account on 2ndnovember, 2019.
(Copy of cleartrip.com refund intimation by email given)
5. My question is how cleartrip.com deducted rs.14, 330 when the flight has been cancelled by air asia due to change of the route for operational reasons and allowed full refund. Cleartrip.com is an authorised agent of the airlines and must abide by the instructions of airlines recommendations for refund of money for such type of cancellation. The passengers are at no fault on such cancellation.
6.in view of above details i request the controlling authority of the grievance cell under the ministry of civil aviation to intervene and help me to get full refund of the cancelled tickets.
Chittaranjan musib is the complainant (Tickets booked by him)
Email id: [protected]@gmail.com/ [protected]@yahoo.com
Mobile no.[protected]