Cleartrip — Non refund of my booking fare through clear trip booking operators

Address:

Cleartrip Private Limited (Cleartrip) having its registered office at Unit No. 001, Ground Floor, DTC Building, Sitaram Mills Compound, N.M. Joshi Marg, Lower Parel, Mumbai 400 011.

Respected Sir/Madam,


I would like to draw your kind attention towards shoddy service of airline operators and how nonchalantly they play with consumers hard earned money with literally no accountability.
Sir I had booked an air travel ticket from Delhi to Goa and back for my travel dates 01 April 2020 to 4th April 2020 via Clear trip booking site with reference Trip ID[protected].The total cost of my fare was Rs 33, 524/- and the receipt of the fare is attached below.The air tickets were booked by SpiceJet 8171 from New Delhi (DEL) to Goa (GOI) for travel date 1st April 20 and Vistara 848 from Goa (GOI) to New Delhi (DEL)for travel date 4 th April 20 for four passengers namely .Priti Mehra, Saurabh Mehra, Prapti Mehra and Himani Shali.

When the lockdown was declared by our Hon’ble Prime Minister on 22nd of March 2020, I cancelled my trip on 23rd March 2020 taking a proactive call on widespread pandemic and as a law abiding citizen adhering to guidelines laid down by GOI for prohibiting travels.After incessant requests both to airlines and travel agent, I have only received an amount of Rs 3236/- out of my total fare amount of Rs 33, 524/- eating away my hard earned money of Rs 30, 288/-. I may please submit my complaint

A.That the airline companies instead of showing humanitarian virtues, is rather seeing these challenging times as an opportunity to extract unlawful gains from the people who are already in misery due to uncertainties. That the present policy is extremely harsh on the ordinary passengers who book tickets in advance for travelling.That Airlines has given evasive answers and are refusing to give the entire refund and has thus caused mental torture and harassment to the Applicants, and is a deficiency in service. Hence the Applicants are not only entitled to the entire refund of the tickets amount, but also to interest and costs.

B.That the action on the part of Airlines instead of providing the full refund of the amount collected for the tickets due to cancellation, providing a Credit Shell, valid upto one year, is clearly in violation of the Civil Aviation Requirement issued by the Directorate General of Civil Aviation (DGCA) which clearly states that “the option of 17 holding the refund amount in credit shell by the airlines shall be the prerogative of the passenger and not a default practice of the airline.

C.That cleartrip has deducted undue service [protected]@Rs 1800/- for services not privided to the customer