Cleartrip — Online flight travel ticket booking agent

[email protected]

Address:	leartrip Mumbai Branch Office Address: Unit No. 001, Ground floor, DTC Building, Delisle Road, N.M. Joshi Marg, Lower Parel (E), Mumbai-400011, India
Website:	www.cleartrip.com

I had booked flight ticket from Chennai to Singapore to travel on 4/sep/2020 in indigo flight trans ID:[protected] PNR number UMCWUT, indigo send message on 27/8/2020 that the flight was cancelled .so I called their customer support, they said full refund will be made for flight cancelled by airlines. I inform to indigo customer care officer that the flight booked thru clear trip so let me inform first before make a call to Indigo. So I contacted clear trip about this issue . They assuming I cancelled the flight and refund made with meagre amount which is 1/5 of total money, The flight was cancelled by airlines and agreed to give full money but clear trip as agent to indigo cheating the money paying meagre money. This if clear trip not settle, I will escalate to customer care help line to settle this matter. In fact clear trip has not given any contact number to call their customer care and cannot get in touch with any complaints by blocking / made their web site in such a manner to deny all approach to clear trip .

s.devaraj

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ClearTrip customer support has been notified about the posted complaint.

Sep 04, 2020

Updated by [email protected] Clear trip send email with email address quoted here [[protected]@gmail.com] to get my contact number, so I give my contact number and somebody called today asking my debit card details .
I told my debit card details will not be given, already by wrongly clear trip send refund of Rs. 1590/= to my bank which is also credited (but supposed to pay, Total Money Paid for the ticket Rs.8, 137 /= ).
Hence I asked to pay refund of balance money of Rs.[protected]=6547. He said clear trip will pay either UPI or Google pay only, so I must give credit card details otherwise they will keep the refund amount in Hold.
Please clarify UPI or Google pay I do not have, if so why cant pay in direct to bank debit card account as they paid already.

Sep 06, 2020

Updated by [email protected] I was trying to add image of air ticket in .jpg but not getting add, However PNR & transaction ID will give all information.
Clear trip refunded Rs.1590 to my bank and got credited assuming I cancelled my air ticket, It is not true.
After I get the message from my flight operator Indigo's SMS & email and I called Indigo to reconfirm, then I contacted agent clear trip, they said full refund will be send after confirmation with flight operator but they deliberately refunded claiming I cancelled.
Try to get in touch with clear trip by then they closed contact details except face book. I wrote in face book, after seeing face book then they send email as " regret" "apology" all that but full refund not done. Mean while I make complaint in " consumercomplaintd.in ". clear trip finding way to say so many reason not to or delay my refund money. Hence requesting https://www.consumercomplaints.in to expedite and get the full refund. thank you

Sep 07, 2020

Updated by [email protected] I had contacted Indigo about this refund issue, Indigo clearly send email that under the above PNR No: UMCWUT the confirmed flight ticket was cancelled by Indigo and the full amount was refunded in two part. The first part was on 27/8/20 and second part was on 1/9/20 to the clear trip/travel agent.
Clear trip wrongly assuming the flight ticket was cancelled by me, so they refunded Rs. 1590 which is not totally acceptable and it is there mistake.
Hence, clear trip must refund the balance money of Rs.6547 ( Rs.[protected]=6547) as how Rs.1590 refund made in to my debit card account and credited into my account.
Not required to call me to get my debit card number and other details in debit card.