Cleartrip — refund delay

I cancelled a flight on 11th of march 2018, but after my various calls and emails the cleartrip agents are not refunding my money even not confirming me the refund amount.

As per the cleartrip agent the below email,

This email is regarding your trip id[protected] from bhubaneswar to dubai, return.

We have already initiated the cancellation process on our system. Since this is a trip where refund has to be claimed through refund application which will take 40 – 45 working days for authorization from the airline’s end. However we cannot commit on refund amount as the authority is completely with the airline.

Once the ra is authorized you’ll receive the money in 5-7 working days.